Guts now doing SOW for all players (I suspect)

Mouche12

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Jul 25, 2007
Location
Amsterdam
The recent takeover by Betsson is probably the reason why I found a pop-up window when entering their site last night, asking for my payslip/employment contract with salary.

Wasn't too happy lately with their service - multiple server errors on Bonanza, no more freebies under their new policy, no compensation offered for the inconvenience due to said errors - so I had already decided not to play there anymore.

Never had an SOW request before, but they claim it's required due to European AML Regulations.

Bye, bye Guts!

Edited to add: they just sent an email, I also have to go through the KYC process all over again (3rd time since I started playing there years ago).
 

bamberfishcake

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Jan 8, 2019
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Essex
Logged in and no pop up for me but i dont spend a lot there.

Also no emails.

Wrong time to pick doing this i think but they still have to be seen to be doing the right thing from an AML perspective.

Guess the new owners are not leaving anything to chance but i reckon they will lose business from this.

Not the right time to be asking people to prove SOW given the current climate but i guess they will take things into consideration, hopefully.
 

Slottery

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Malta
That SOW is just something players have to orientate, these requests are coming to come from more and more casinos, some do them quite user friendly and some are at least still at the moment terrible.

Soon it start to be same routine like KYC, maybe these most horrible casinos in these understand to get some consultation and hopefully there are people who understand casino business and AML regulations, some really high qualified expert from AML area can get things really wrong in this as some financial institutes are used to in AML checks to trace every penny 20 years back. Here we speak normal people who are not suspected about crime and might have few quids transfer from a friend as a loan or what so ever.

Hopefully this will come fluent as KYC in many places.
 

Mouche12

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Makes no sense, I've been a regular @Guts since the beginning and I get asked again for verification as well.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Makes no sense, I've been regular @Guts since the beginning and I get asked again for verification too.
Which is rich, considering they apparently 'lost' a load of KYC data a few years back when they migrated on to different systems.

I personally wouldn't give them anything more.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
No-one minds supplying KYC info when opening a new account, but when it comes to the 2nd and 3rd time at any particular joint, you'd rather slice your balls with a razor blade and dangle them into a vat of salt.
 

Mouche12

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In Guts' case, there are only two options: salary slip or employment contract with the salary. I suspect it will be harder for independent workers to comply with their SOW request.
 

Slottery

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I could assume all operators, even UK based ones who haven't done much of these till date, will start to complete these all customers, message from UKGC is quite clear that SOW is part of Know Your Customer process and if your relationship is even bit longer and you keep depositing, even small amounts a month, at certain point operator just have to be able to know where funds you are gambling are coming from.

It might be only option to avoid that soon to jump from casino to other without depositing much to one. Or maybe just provide your payslip and what ever they want, to one place and keep only playing there.

These are of course extreme cases (sorry, posted this link already to one thread but it suits here as well), but they just handed out their biggest penalty packet ever so far to Betway:

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And they really start to expect more and more that casinos really complete their DD, EDD etc... and at some point collect SOW information. They maybe realized that if one want to really laundry money through casinos, nobody is that stupid that is depositing huge amount short time in one place but preferably just small amounts like normal low rollers and in many places, there at least still are quite many casinos that if you deposit small to all of them, you succeed much better and might get quite long before your SOW is requested.
 
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