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GUTS misleading emails!

Discussion in 'Online Casinos' started by mimi26, Aug 25, 2017.

    Aug 25, 2017
  1. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Just received an email from them which says

    Guts is different, so we’ve credited your account with free spins and the best bit - all free spins at Guts are totally wager free, so whatever you win, you keep!

    Plus, deposit £20 or more with code EP20 and get 10 free spins* on Emoji Planet or deposit £50 or more with code EP50 and get 25 free spins* on Emoji Planet, today only!

    The fun doesn’t stop there! For one whole month you can earn even more (wager free) free spins* while you play, a daily boost and daily offer, as well as the chance to win the all new iPhone* when it’s released with Emoji Mobile Madness.

    So what are you waiting for


    So as there was no mention of what slot the free spins were on I went to live chat to ask only to be told there are no free spins credited its just the wording of the email that is 'a bit of' the rep said.

    So dont get excited because there are no free spins!
     
  2. Aug 25, 2017
  3. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I think it is. Check that emoji game. I had 10 spins there....or is that old maybe? I haven't played at all for a few weeks.
     
  4. Aug 25, 2017
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    no email here so as Trilej says an old one perhaps?
     
  6. Aug 25, 2017
  7. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    No I went on live chat and they confirmed it was just the wording of the email, and there were no free spins
     
  8. Aug 25, 2017
  9. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    I got that email and i had free spins on emoji ...
     
  10. Aug 25, 2017
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Looks like live help (in general not just Guts) got it wrong again.

    Wife had that e-mail, word for word as you describe and had 10 FS on Emoji

    Just checked my account and although no email I too got 10 FS. :thumbsup:
     
  12. Aug 25, 2017
  13. Kimmmmie

    Kimmmmie Full Member

    Occupation:
    Freelancer
    Location:
    Netherlands
    I got the email too and 10 no deposit free spins waiting for me in my account.

    I won €6,60 which I thought was quite surprising :)
     
  14. Aug 25, 2017
  15. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I had the exact email too and 10 fs were waiting on Emoji. I've become a bit more of a regular at Guts now, although I sometimes still experience slow gameplay and casino errors, although the latter was resolved by a CSR, and quite effectively I must say.

    Really poor communication on the part of the CSR in the OP's case, he/she could simply have said they were on the new game Emoji.
     
  16. Aug 25, 2017
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    opened the game nada here.
     
  18. Aug 25, 2017
  19. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Just been on live chat again and Erik said they had so many complaints about it that they credited the free spins!
     
  20. Aug 28, 2017
  21. rosie@guts

    rosie@guts Dormant account

    Occupation:
    CRM Manager
    Location:
    Malta
    Hey all,

    For anyone that received that email, there were free spins on login, exactly as the email stated, I will check with CS as to why they were saying there weren't.

    If anyone on here received that email, but didn't get the free spins them PM me and I will sort it for you.

    Thanks,

    Rosie.

     

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