GUTS misleading emails!

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Just received an email from them which says

Guts is different, so we’ve credited your account with free spins and the best bit - all free spins at Guts are totally wager free, so whatever you win, you keep!

Plus, deposit £20 or more with code EP20 and get 10 free spins* on Emoji Planet or deposit £50 or more with code EP50 and get 25 free spins* on Emoji Planet, today only!

The fun doesn’t stop there! For one whole month you can earn even more (wager free) free spins* while you play, a daily boost and daily offer, as well as the chance to win the all new iPhone* when it’s released with Emoji Mobile Madness.

So what are you waiting for


So as there was no mention of what slot the free spins were on I went to live chat to ask only to be told there are no free spins credited its just the wording of the email that is 'a bit of' the rep said.

So dont get excited because there are no free spins!
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I think it is. Check that emoji game. I had 10 spins there....or is that old maybe? I haven't played at all for a few weeks.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
No I went on live chat and they confirmed it was just the wording of the email, and there were no free spins
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Looks like live help (in general not just Guts) got it wrong again.

Wife had that e-mail, word for word as you describe and had 10 FS on Emoji

Just checked my account and although no email I too got 10 FS. :thumbsup:
 

Kimmmmie

Dormant Account
Joined
Sep 25, 2011
Location
Netherlands
I got the email too and 10 no deposit free spins waiting for me in my account.

I won €6,60 which I thought was quite surprising :)
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I had the exact email too and 10 fs were waiting on Emoji. I've become a bit more of a regular at Guts now, although I sometimes still experience slow gameplay and casino errors, although the latter was resolved by a CSR, and quite effectively I must say.

Really poor communication on the part of the CSR in the OP's case, he/she could simply have said they were on the new game Emoji.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Just been on live chat again and Erik said they had so many complaints about it that they credited the free spins!
 

[email protected]

Dormant account
Joined
May 8, 2017
Location
Malta
Hey all,

For anyone that received that email, there were free spins on login, exactly as the email stated, I will check with CS as to why they were saying there weren't.

If anyone on here received that email, but didn't get the free spins them PM me and I will sort it for you.

Thanks,

Rosie.

Just received an email from them which says

Guts is different, so we’ve credited your account with free spins and the best bit - all free spins at Guts are totally wager free, so whatever you win, you keep!

Plus, deposit £20 or more with code EP20 and get 10 free spins* on Emoji Planet or deposit £50 or more with code EP50 and get 25 free spins* on Emoji Planet, today only!

The fun doesn’t stop there! For one whole month you can earn even more (wager free) free spins* while you play, a daily boost and daily offer, as well as the chance to win the all new iPhone* when it’s released with Emoji Mobile Madness.

So what are you waiting for


So as there was no mention of what slot the free spins were on I went to live chat to ask only to be told there are no free spins credited its just the wording of the email that is 'a bit of' the rep said.

So dont get excited because there are no free spins!
 
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