Suggestion Guts' "mediocre licensing jurisdiction" UKGC?

[Valhalla]

Seeing as Guts are now also licensed by the UKGC, shouldn't this part be updated in their review page?
If there are plans to update this anyway, then pardon me

Just thought I'd point it out in the off-chance it's been missed.

 

[dunover]

Seeing as Guts are now also licensed by the UKGC, shouldn't this part be updated in their review page?
If there are plans to update this anyway, then pardon me

Just thought I'd point it out in the off-chance it's been missed.

Not really, as they are Maltese LGA overall, all the UKGC licence does is enable them to take UK players - it is not their general LGA.
All we need is an indicator a casino takes UK players, like there used to be with USA.

 

[Valhalla]

Not really, as they are Maltese LGA overall, all the UKGC licence does is enable them to take UK players - it is not their general LGA.
All we need is an indicator a casino takes UK players, like there used to be with USA.

But they are licensed by the UKGC, regardless.
If I had a serious problem with Guts (doubtful), I think I would contact the UKGC rather than the Maltese LGA.

Or are the licenses different? Does the UKGC afford these casinos a license in order to take on UK players, yet put them into a "not quite as important" pile of casinos?
That's not a facetious question mate, despite how it looks. I'm just curious how it works regarding casinos that are (nowadays) bi-licensed. Like Guts. Is one license more important than the other?

 

[Casinomeister]

Made the correction - it was a holdover from when Guts was only licensed in Malta. Even so, it looks as though we are making progress with a new communication channel between Malta and Casinomeister. So hopefully in the near future, this "mediocre" licensing jurisdiction can be upgraded to something better.

 

[paul@bgo]

UKGC is probably the most hardcore of the licenses but they're not a licensing jurisdiction, they're solely focused and interested in the protection of UK players. I don't believe they resolve player disputes, they should still be directed to the main licensing jurisdiction.

 

[BETAT]

Paul,

MGA refused to act as a dispute resolution center for UKGC. UKGC customers need to turn to one of the approve ADR's, such as iBAS for UK, as required by the licence.

As for UKGC not being a jurisdiction, while the MGA licences had the opportunity to continue accepting customers under "continuation" licence during the final months of last year, anyone that has a UKGC licence today has a responsibility toward UK players there, under UK jurisdiction and not MGA.

Igor

 

[dunover]

Paul,

MGA refused to act as a dispute resolution center for UKGC. UKGC customers need to turn to one of the approve ADR's, such as iBAS for UK, as required by the licence.

As for UKGC not being a jurisdiction, while the MGA licences had the opportunity to continue accepting customers under "continuation" licence during the final months of last year, anyone that has a UKGC licence today has a responsibility toward UK players there, under UK jurisdiction and not MGA.

Igor

Which is good as we have IBAS and/or eCOGRA which are now integrated into our rights as UK players, as opposed to the hitherto flaccid MGA.

 

[BETAT]

Which is good as we have IBAS and/or eCOGRA which are now integrated into our rights as UK players, as opposed to the hitherto flaccid MGA.

MGA is far from flaccid any longer. I know first hand their player dispute expansions and over dozen people have been employed in the last 2 Q's of 2014 specifically on player disputes and operator investigations - there is still work to be done, but the show of will is definitely there

Igor

 

[dunover]

MGA is far from flaccid any longer. I know first hand their player dispute expansions and over dozen people have been employed in the last 2 Q's of 2014 specifically on player disputes and operator investigations - there is still work to be done, but the show of will is definitely there

Igor

Which makes one wonder how they got away with being so ineffective for so long previously. Maybe the Maltese have realized that there is more to being a LGA than rubber-stamping licences for cash. Which is good. I would say the tightening-up in the UK and Kahnawake is partly the trigger for their action.

 

[Casinomeister]

Which makes one wonder how they got away with being so ineffective for so long previously. Maybe the Maltese have realized that there is more to being a LGA than rubber-stamping licenses for cash. Which is good. I would say the tightening-up in the UK and Kahnawake is partly the trigger for their action.

From what I gathered last time I was in Malta, they switched out the personnel whenever there was an election or change of government officials. This caused a myriad of problems on the player front since dealing with player issues is a bit more complex than running servers. Any Joe can flip a switch on and off - but when it comes to communicating effectively with aggrieved players, that's another world altogether.