Tips Guts just forgot to withdraw money. Twice!

[rosie@guts]

Hey,

Sorry if I have missed your PM, checking it out now

Well it's nice if people send you pm's and u also reply to them, i send u a pm 4-9 days ago not sure how long ago but long, and still no reply!

 

[Borgie]

Hey,

Sorry if I have missed your PM, checking it out now

Hmmm All I ever seem to read - is Guts haven't replied to me . Then a long thread follows and eventually just maybe a Guts rep will suddenly appear like "oh deary me I only just noticed this thread " wave a wand and sort things and vanish again then we rinse and repeat and rinse and repeat.

Its like they all so overstretched at Guts nobody has time to really keep on top of things

I get no warm and fuzzy feeling, I don't play there and tbh reading all this nor would I ! Sorry Guts

 

[Vibroverb]

I don't play at Guts either but noticed them when they arrived on the scene and had great customer service from Ben. I was working in a big name Casino myself and we noticed this and commented how nicely we feel treated by Guts and particularly Ben, so based on that I thought they are a Casino that's doing something right and we wanted our players to have that same thought with us, so we started keeping tabs.

Also, I was asked by my manger to register at CasinoMeister and take care of posts and threads concerning our Casino. This was not initially in my list of responsibilities and after having a look at the forum, I told them I really did not want to be the one to do this, I come up with Promotions, and credit prizes and felt this would take too much of my time, that I had to fix other people's problems, and that I did not have to power to get the players on here answers quick enough as I would also have to find out where the issue was, try to speak to the person, try to speak to the team, etc, etc.

This was about 5 years ago, but I'm just saying this because I can understand that Rosie is not in an easy position. I don't know anything more about her than what's on here but I can bet she has other work to do, and keeping an eye on the forum threads, responses, PM's, checking accounts and chasing all that info from the Guts team can take up lots of time.

I'm not justifying any of the problems that the players experienced, but having been the other side as well, I can tell you it's not as easy and straightforward as it seems. In my position as well, none of the achievements on the forum, would count as a good job and help me with my bonus at work, so I was doing it more like a forced volunteer, so I said no.

 

[nelsnik]

Guts

I fully agree, they went down a lane a deep down lane,
Support is dramatic, befote they always instant processed payment for me now it takes always 5-7 hours to skrill, bonuses are never given anymore, neither good promos its sad because they where really good!

 

[rosie@guts]

Sorry you're not getting a warm fuzzy feeling from us/me, not my intention at all, I am honestly just one human doing my best

Give me a shout if you have any specific questions and will try and help where and when I can

Hmmm All I ever seem to read - is Guts haven't replied to me . Then a long thread follows and eventually just maybe a Guts rep will suddenly appear like "oh deary me I only just noticed this thread " wave a wand and sort things and vanish again then we rinse and repeat and rinse and repeat.

Its like they all so overstretched at Guts nobody has time to really keep on top of things

I get no warm and fuzzy feeling, I don't play there and tbh reading all this nor would I ! Sorry Guts

 

[aceking123]

Sorry you're not getting a warm fuzzy feeling from us/me, not my intention at all, I am honestly just one human doing my best

Give me a shout if you have any specific questions and will try and help where and when I can

I have a direct question why is your casino just tossing players to the side & when is guts going to sort out its players problems, when is guts going to get its shite together its been going on far to long & i would of thought bryan should of put your casino in the grey section by now. all i hear is empty promises & lack of problems being sorted , what made your casino so damn good was a Rep being Ben always on the forum & always sorting stuff quickly hassle free as well.

 

[Tirilej]

Sorry you're not getting a warm fuzzy feeling from us/me, not my intention at all, I am honestly just one human doing my best

Give me a shout if you have any specific questions and will try and help where and when I can

I promised earlier in this thread that I would stop playing at Guts if you kept being late with cashouts. Sadly I think the time has come.
If I knew it could take up to 24 hours then fine but don't say such short time if you can't keep it please.
...and noone is alive in chat either.

 

[nelsnik]

I have a direct question why is your casino just tossing players to the side & when is guts going to sort out its players problems, when is guts going to get its shite together its been going on far to long & i would of thought bryan should of put your casino in the grey section by now. all i hear is empty promises & lack of problems being sorted , what made your casino so damn good was a Rep being Ben always on the forum & always sorting stuff quickly hassle free as well.

fully agree ace they are bad, also there summer promo horrible
my progress bar was full completely full!!!!! took me €50 more to get 4 euro value of spins dramatic and close to fake?!

 

[goatwack]

I have no doubt that Rosie is a nice person and she always comes across as courteous and polite when answering on these boards, but I can't help but get that 'Yits' feeling all over again. She may not have the time to fully realize this role or believe it to be serious enough a responsibility, I don't know.

Yet going back to Ben, he made Guts what it is through hard graft, and rarely a day went by without praise going his way for his efforts. It wasn't by accident!

Shows that the endeavours of one individual can elevate a casino to #1 spot, wheras putting in less time can also have the opposite, undesired effect...

Guts needs a rep to slap them back into shape and not just become an 'also-ran' casino that we revere based on our nostalgic recollections

 

[mimi26]

I have no doubt that Rosie is a nice person and she always comes across as courteous and polite when answering on these boards, but I can't help but get that 'Yits' feeling all over again. She may not have the time to fully realize this role or believe it to be serious enough a responsibility, I don't know.

Yet going back to Ben, he made Guts what it is through hard graft, and rarely a day went by without praise going his way for his efforts. It wasn't by accident!

Shows that the endeavours of one individual can elevate a casino to #1 spot, wheras putting in less time can also have the opposite, undesired effect...

Guts needs a rep to slap them back into shape and not just become an 'also-ran' casino that we revere based on our nostalgic recollections

I agree I havent been able to play any of their new games, )screen size does not fit error)! been on live chat who elevated it but never did receive a response!

The Squad? whats all that about nothing special offered its just lip service.

The progress bar reaching the top and having to wager another £300, I kid you not

Withdrawals have become tediously slow, and getting messed up a lot.


edited to ask, whats the reason for the bonus bar depsoit bonus having a 20xD + b Wr..............have a wagering requirement across the board and stick to it!
Its just not the casino it once was

 

[TheAddict]

edited to ask, whats the reason for the bonus bar depsoit bonus having a 20xD + b Wr..............have a wagering requirement across the board and stick to it!
Its just not the casino it once was

Im gonna guess the 20xd+b might have been justified due to being able to gain extras while using the 50% bonus, like a good run using the bonus funds will get you closer to £1.60 worth of free spins off the bar, where you might get a few extra quid (or pence) towards the mammoth wagering if taking the 50% bonus.


As for the bonus bar....
Ive made a few small deposits, but the last one left the bar almost full. I think the first boost from that point made it LOOK full and complete, and while i didnt expect it instantly to give free spins , it then required 5(maybe 4 but likely 5) boosts on top to get it to the next level.
occasionally, after reloading the screen thinking will this boost ever make it to the next level after the 3rd or 4th day of trying to boost my way to victory, the screen reloaded with the bar having gone past and beyond the boundaries of what the normal visual representation would suggest is a full bar. The boosted red line had broken through the enclosure and was poking out the right hand side.
Id like to think it wasnt the true representation of the length of the bar and just a coincidental graphical glitch, but after 5 or so boost making the bar reset from already being full ( to complete the 4th redemption of free spins, dunno if the more 'levels' one gets through makes any difference to the speed of the bar?) It wouldnt suprise me at all if that glitch was the true length of where the bar really was actually at

 

[ladyhawke]

I agree I havent been able to play any of their new games, )screen size does not fit error)! been on live chat who elevated it but never did receive a response!......

Not sure if you are aware, but there is a thread regarding this issue - with a solution as well...

https://www.casinomeister.com/forum...rent-window-is-too-small-please-resize.79112/

 

[rosie@guts]

Morning guys,

Lots of chatter and comments this morning, I will answer each of you where possible on the thread, or if it is more account related then I will PM you

 

[Nate]

Sad to see this outfit going down that path.

Like 32Red once had a slogan 'Second to None' which became 'Second to Many'

Guts' slogan of 'Why Wait' is now 'Sorry We're Late'

Nate

 

[rosie@guts]

Hiya,

Honestly, it's not our intention to make you (or other players) feel like they are being tossed aside, any problems that individual players have we try and sort out as quickly as possible, the team has gone through some changes, I've said this before and on the whole I think we are getting back to where we were, but it does take time and sometimes things slip through the net and unfortunately sometimes people do have issues. We don't want things to be a hassle for you, so looking at ways that we can improve this, our commitment is to our players, and we are sorting things, I promise. Like I say if you have a specific account query, drop me PM

Thanks,

Rosie.

I have a direct question why is your casino just tossing players to the side & when is guts going to sort out its players problems, when is guts going to get its shite together its been going on far to long & i would of thought bryan should of put your casino in the grey section by now. all i hear is empty promises & lack of problems being sorted , what made your casino so damn good was a Rep being Ben always on the forum & always sorting stuff quickly hassle free as well.

 

[rosie@guts]

Hey,

I am asking the payment team to look at your recent cash outs as we speak and see again whats been happening

Rosie.

I promised earlier in this thread that I would stop playing at Guts if you kept being late with cashouts. Sadly I think the time has come.
If I knew it could take up to 24 hours then fine but don't say such short time if you can't keep it please.
...and noone is alive in chat either.

 

[Tirilej]

Hey,

I am asking the payment team to look at your recent cash outs as we speak and see again whats been happening

Rosie.

Don't bother. There was a nice guy in support that helped me eventually. They did answer the fourth time I tried.
What's irritating though is that he said a totally different time for cashouts than you have told me earlier. Now I know and I will just stay away until you know how fast it will be. 24 hours is too slow for me. I stick to those that pays within 4 hours.

 

[Nate]

Hiya,

Honestly, it's not our intention to make you (or other players) feel like they are being tossed aside, any problems that individual players have we try and sort out as quickly as possible, the team has gone through some changes, I've said this before and on the whole I think we are getting back to where we were, but it does take time and sometimes things slip through the net and unfortunately sometimes people do have issues. We don't want things to be a hassle for you, so looking at ways that we can improve this, our commitment is to our players, and we are sorting things, I promise. Like I say if you have a specific account query, drop me PM

Thanks,

Rosie.

At this moment in time you have a gaping hole in that 'Net'. Far too many things slipping, Reps uninterested, 20 day withdrawals - I'm not holding thumbs

Nate

 

[rosie@guts]

Hey,

I have the info here, just need to put it together to send across, will PM you as I have it anyway

Don't bother. There was a nice guy in support that helped me eventually. They did answer the fourth time I tried.
What's irritating though is that he said a totally different time for cashouts than you have told me earlier. Now I know and I will just stay away until you know how fast it will be. 24 hours is too slow for me. I stick to those that pays within 4 hours.

 

[interlog]

Hey,

I have the info here, just need to put it together to send across, will PM you as I have it anyway

Why Private Message that information rather than share it with the wider audience? That is if you mean the pay out speed of withdrawals?

 

[Tirilej]

Why Private Message that information rather than share it with the wider audience? That is if you mean the pay out speed of withdrawals?

Because it's about my personal account.

Anyway I don't need it. I'm just so tired of them, and not many have defended them here as I have in the past. Enough is enough.
Don't take it personal Rosie. I know you're trying.

 

[rosie@guts]

Hiya,

We can't share personal or financial details in the forum, so for that reason I have to send through PM.

Rosie.

Why Private Message that information rather than share it with the wider audience? That is if you mean the pay out speed of withdrawals?

 

[interlog]

Because it's about my personal account.

Anyway I don't need it. I'm just so tired of them, and not many have defended them here as I have in the past. Enough is enough.
Don't take it personal Rosie. I know you're trying.

My bad - I thought that Rosie meant private messaging you the withdrawal speed of the casino.