Announcement Guts is accredited

Ben, last month my credit card expired and when I tried to enter it again with the new expiry date (same numbers) the system didn't let me do it (told me the credit card is already registered). So I couldn't make a deposit.

Didn't try again since so I don't know if it has been fixed by now, but I wanted to let you know.
 
Ben, last month my credit card expired and when I tried to enter it again with the new expiry date (same numbers) the system didn't let me do it (told me the credit card is already registered). So I couldn't make a deposit.

Didn't try again since so I don't know if it has been fixed by now, but I wanted to let you know.

Hi Balth,

Thanks for letting me know, I will send this to Tony right away and have him sort it.

Sorry for the troubles,

Ben
 
Hi Balth,

Thanks for letting me know, I will send this to Tony right away and have him sort it.

Sorry for the troubles,

Ben

Hi Ben,

Not sure what's going on but I got booted in the middle of a free spins round (Thunderfist) and now I get this message:

Capture.JPG


I've made a few deposits over the last few days, most of the time it was OK (almost no lag) but tonight I experienced a lot of lag (MGS and Netent). Real Steel timed out during a spin so I moved to Thunderfist and, well...this.


EDIT: It seems fixed now...and this was my last free spin. :D:axeman2:

Capture.JPG


Edit 2: Not fixed:
Capture.JPG


I think I'm going to bed now...
 
Same here. Make a $300 deposit but after few spins keep disconecting or error when playing MG slots.
Down to $200.
Please do something about it ben.
 
I know I'm being a pain in the butt here Ben and I sincerely apologize, but here's a little something that might need to be fixed. No big deal, but on the withdrawal information page it says that the fee is $3 CAD to withdraw via VISA and in reality it's $3.49.


Capture.JPG
 
Same here. Make a $300 deposit but after few spins keep disconecting or error when playing MG slots.
Down to $200.
Please do something about it ben.

Hi Guys,

Seems that they did a platform update this morning which caused some server issues for a period of time. There was not supposed to be any expected impact on the players side so we did not post a message but seems that IT was wrong. I apologize for any inconvenience.

Thanks,

Ben
 
I know I'm being a pain in the butt here Ben and I sincerely apologize, but here's a little something that might need to be fixed. No big deal, but on the withdrawal information page it says that the fee is $3 CAD to withdraw via VISA and in reality it's $3.49.


View attachment 42769

Hi Balth,

Thanks for letting me know. I will have Tony address this right away.

Thanks,

Ben
 
Thanks Guts

Hey Ben and team,

Thanks for the 15 free spins on Egg o Matic this week and another 25 free spins on Secrets of the Stone today.
Not anything on Egg O Matic (Not surprised) but managed to accumulate €23.00 on the Secret of the Stone freespins as I had a bonusround with freespins.

Thanks for that,much appreciated as usual! :thumbsup::thumbsup:

Mark.
 
Nearly made 200 out of it already! :D

2eul9c5.jpg
 
Hey Ben and team,

Thanks for the 15 free spins on Egg o Matic this week and another 25 free spins on Secrets of the Stone today.
Not anything on Egg O Matic (Not surprised) but managed to accumulate €23.00 on the Secret of the Stone freespins as I had a bonusround with freespins.

Thanks for that,much appreciated as usual! :thumbsup::thumbsup:

Mark.

First of all I want to say big thanks to Guts for all the nice free spins and wager free. But once again I get nothing from the free spins. I mean 25 nice free spins worth 5 gave me £0,60.

I think highest I have had was around £3 from any free spins given. It really makes me :mad: I know it's all about luck and some are winning on them. It gotta be my turn soon to see a proper outcome. It is the same when I have been taking part in the make deposit get free spins. Never get more than a couple of quid max despite investing minimum £20. But yeah its free so don't complain. Sorry guys just needed to get my rant out.

My question to free spins are how are they made up? Because surely they can not just be all random? I mean if you at Guts give out loads of free spins and all customer went to win big amounts that would be really bad for you.

I just want to give you a question Ben if that's okay as you work on the inside so I am also asking just general for all Casinos :thumbsup:

Is it like this that let us say you send out to just giving a easy example 1000 customer gets 25 free spins. Then a prize pool of total of £1000 is split between all these sets of freespins? So that way maximum those 1000 customer will win is £1000. With this I mean is there a random machine which distribute the different 25 spins between customers? again just giving it as example. It could for that sake be different casino who one day is giving out 5 free spins on a different slot to 1000 random customers, and again a machine would make like a lottery on which 5 spins will payout what.

Reason I also suddenly have got this idea is before last spins in a free spins session a pop up already comes up showing total amount it paid.

Don't take my post wrong, Yes I am moaning about my luck on free spins given. But my question here is just a basic one I have though about.

To finish off let me ask : Or are all free spins given 100% random and basically every single customer could win 100's or even £1000's on them? :)
 
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Good afternoon to Ben and his team.

Thanks for the free spins on the new Netent slot Twin Spins.
Made nearly €5.00 out of it and I actually think I do like this slot.
Will defo give it a good spin someday soon. :cool:

Thanks again guys,


Keep up the good work.

Guts is a casino I would recommend without any hesitation to any of my friends!


Mark. :thumbsup:
 
I honestly got to say Guts is setting the standard. Plenty of Free Spins and Wager Free. Some of the biggest NetEnt Casinos out there are like misers when dishing out freebies to their players.

Today, Guts sent more Free Spins than any other NetEnt I play at....

Thanks Ben and Team - It's the little gestures that count.

Nate
 
I honestly got to say Guts is setting the standard. Plenty of Free Spins and Wager Free. Some of the biggest NetEnt Casinos out there are like misers when dishing out freebies to their players.

Today, Guts sent more Free Spins than any other NetEnt I play at....

Thanks Ben and Team - It's the little gestures that count.

Nate

Totally agree with you on this.
The little small freebees make the difference with a lot of other casino's.
And I play quite frequently on Guts just because I know I will always be treated with courtesy and being valued as a paying customer. :)
 
Guts for giving good amount of freespins is great, 20-25 happens rather often.

Compared to other places which gave me 5freespins on twin spins today paid 0 and happens 95% of the time, atleast on guts your able to win a little atleast.
 
just speaking of my experience here.

Experience or not. Loosing has nothing to do with the specific casino you lost at and does not make a casino bad for that reason. Everything is random and tha'ts how it is for every casino out there. You can win and you can loose. Hope to see you post when / if you win £1000 tomorrow :rolleyes:
 
just speaking of my experience here.

That can happen to anyone at any casino on the net.
When I subscribed with them I had an amazing run and was up I think well over 2k so that is the other side of the story.
However,I signed up with other accredited casino's,deposited like a couple of 100 and did not manage to get a decent win so it happens to everyone on any given casino.

On the end it is all about luck and if you start to play to chase your luck then the fun will be over soon as gambling should be enjoyable.
Once that is gone it might be better to quit right away buddy.
I saw your other thread and I would advise some professional help to get you over your problem with gambling.

Good luck with that! :)

And believe me,I had my share of bad beats too!
When you gamble you are more then likely to lose,so if you win it is just a bonus really.
 

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