Guts CHARGE you to deposit and withdraw with them ?

so my last point is why on earth would i pay fees at a casino, and please bare in mind i think guts are a very, very respected and good casino, fees when i have others that wont charge me?

Thats exactly a good question now.
Last year Guts were outstanding in terms of payoutspeed. So the charge was ok for me.
This year things change - betsafe+casinoeur pay instant, redbet/mrgreen proceed my withdraw usually also under 2 hours.
 
Apologies for not reading the entire thread and my views may have already been stated, but for my 2 cents, coming from someone who works in the industry mainly as customer support but with links to the banking section, charging of debit cards is absurd, ever made a deposit via visa debit? most times it will ask you for a password, thats 60 seconds of your time your spending to deposit. i mention this as ive seen hundreds if not thousands of withdrawal transactions from my casino, and let say this, no bank cares who you send money to, i could send each and every person reading this post a million £ in less than 60 seconds if i was so inclined, the point being any casino charging fees for DEPOSITS is one i avoid, bare in mind i work for a uk casino, of which 99% of w/ds come from uk players, maybe its that fact that means our w/ds are free and fast, however with most casinos being based abroad their legislation may well be different.

With all that said i refuse to play at casinos that charge me to deposit, my thinking is if im going to gamble £100 with you, im gambling £100, not whatever you leave me with once ive decided ill deposit. w/d fees im more lenient on, i understand more than most that time is a big factor in w/ds, from checking playing logs to make sure a win is legit to actually setting up a bank transfer, especially overseas, so ill pay a minimum fee for that, but if you intend to charge me to make a deposit dont expect my business.

my last point on the topic would be this, there are plenty of casinos that offer no fees on deposits and w/ds, such as betat, bet365, 32 red ect, accredited casinos who offer excellent customer serivice, so my last point is why on earth would i pay fees at a casino, and please bare in mind i think guts are a very, very respected and good casino, fees when i have others that wont charge me?

Totally agree. As a primarily low roller these fees affect RTP too much for my liking. It's a shame as I would love to try out Guts. In fact if the day comes that all casinos charge for withdrawals or deposits I'll simply quit online gambling.
 
Apologies for not reading the entire thread and my views may have already been stated, but for my 2 cents, coming from someone who works in the industry mainly as customer support but with links to the banking section, charging of debit cards is absurd, ever made a deposit via visa debit? most times it will ask you for a password, thats 60 seconds of your time your spending to deposit. i mention this as ive seen hundreds if not thousands of withdrawal transactions from my casino, and let say this, no bank cares who you send money to, i could send each and every person reading this post a million £ in less than 60 seconds if i was so inclined, the point being any casino charging fees for DEPOSITS is one i avoid, bare in mind i work for a uk casino, of which 99% of w/ds come from uk players, maybe its that fact that means our w/ds are free and fast, however with most casinos being based abroad their legislation may well be different.

With all that said i refuse to play at casinos that charge me to deposit, my thinking is if im going to gamble £100 with you, im gambling £100, not whatever you leave me with once ive decided ill deposit. w/d fees im more lenient on, i understand more than most that time is a big factor in w/ds, from checking playing logs to make sure a win is legit to actually setting up a bank transfer, especially overseas, so ill pay a minimum fee for that, but if you intend to charge me to make a deposit dont expect my business.

my last point on the topic would be this, there are plenty of casinos that offer no fees on deposits and w/ds, such as betat, bet365, 32 red ect, accredited casinos who offer excellent customer serivice, so my last point is why on earth would i pay fees at a casino, and please bare in mind i think guts are a very, very respected and good casino, fees when i have others that wont charge me?

Shall I send you my bank details by PM then. I'll use my secondary gambling account so don't worry about my security:D
 
sure vinyl :D you will visit me in prison wont you? hearing how you spent that million would be my only comfort while i sit out my days at her majesty's pleasure :D

I will have to send an envoy, they have CCTV in prisons!

If you send yourself a million at the same time, you can flee the country before anyone finds out. South Africa seems a good bet, it worked for the train robber Ronnie Biggs until he was tricked into making himself available for incarceration by the UK courts again, having had the best part of 40 years to enjoy his ill gotten gains.
 
Here is a bit I just googled, Abit old

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Why is GUTS still getting away with fees, why? I use debit and pay $1.25 on $50, crazy, I have a debit machine in my business, fees no where near that. Thank God for videoslots, and slotsmillion to name a few... for their generousity of not charging. Wonder how much extra cash that adds up to, at the end of the year . No reason anymore in my opinion.
 
Why is GUTS still getting away with fees, why? I use debit and pay $1.25 on $50, crazy, I have a debit machine in my business, fees no where near that. Thank God for videoslots, and slotsmillion to name a few... for their generousity of not charging. Wonder how much extra cash that adds up to, at the end of the year . No reason anymore in my opinion.

Well your $1.25 is pretty cheap, I think we get charged £2.50 which is about $4 and thats even on a £20 withdraw, For small rollers thats a big chunk,

That link is a few years old but since than the new U.K rules have come into affect for casinos so I am sure that rule should apply to them and there extortionate charge should be breaking some sort of rule,

I am talking about any casino in general here that charge such fee, As you said it should not cost this much, Yes some credit cards do charge more but debit cards that are the most common only charge a fraction of what we get charged, Videoslots do actually charge after your first withdraw, the first one is free for the day / week than any more you are charged, Which is fair, as long as its not alot as your getting one free,

In fairness Guts do give you a good service and quick withdraw, But I have said it before, we should not be paying for this service, Quick withdraw / Great customer service should come free with any business, But thats exactly what it is a business and there for should come in the category of fair charge, Casino or not,

I personally do not mind paying a small fee if it means every think runs smooth but again why do we need to pay for this?

There is some sites out there that charge and you get no good CS or no quick withdraw but they are just money grabbers,

At the end of the day its a balancing game, some sites charge but you get a bloody good service, other sites charge and get a terrible service, Some sites are free and get terrible service and other sites are free and get great service,

Some sites you get freebies with a huge wager and others come wager free, to name a few wager free sites (Guts, VS)

Some sites charge a set fee where others charge a % :eek:

I have had a few emails in recent months saying they have scraped the charge, I am sure Marie casino was one of them
 
Its not just Guts that are charging for deposits, there are lots of sites out there and they are becoming less appealing as there are some good sites about who dont charge. I have made a few deposits at an accredited site this week, and im being charged 2.5% on each one, so its cost me around £30 to deposit, with bank exchange fees on top, so i will be visiting that site a lot less and depositing smaller amounts.
 
Its not just Guts that are charging for deposits, there are lots of sites out there and they are becoming less appealing as there are some good sites about who dont charge. I have made a few deposits at an accredited site this week, and im being charged 2.5% on each one, so its cost me around £30 to deposit, with bank exchange fees on top, so i will be visiting that site a lot less and depositing smaller amounts.

It's the fee for deposits that drive me, withdrawls not so much, but still don't agree when that's their business.
 
I don't see how anyone can defend these charges. Processing costs are negligible at best but seeing disproportionate fees passed onto the consumer is basically a stealth tax. Given half a chance companies will always try these methods (banks especially) yet are unavoidable and unfair.

Yet when it comes to casinos some people are prepared to tolerate being fleeced, Guts & co are reliant on the fact that the player is happy making a withdrawal and won't really care. But as mentioned, this is extortionate and terrible for lowrollers.

Makes you see how some casinos are flourishing whilst other, equally reputable establishments are not. My guess is that these fees go some way towards covering overheads and staffing levels quite nicely I'm sure.

Best part of all, none of these profits actually go into making Guts specifically any better for the experience. Three years on, games lag like hell and their reloads are rubbish as far as I can see. So what exactly are these charges going towards??
 
I don't see how anyone can defend these charges. Processing costs are negligible at best but seeing disproportionate fees passed onto the consumer is basically a stealth tax. Given half a chance companies will always try these methods (banks especially) yet are unavoidable and unfair.

Yet when it comes to casinos some people are prepared to tolerate being fleeced, Guts & co are reliant on the fact that the player is happy making a withdrawal and won't really care. But as mentioned, this is extortionate and terrible for lowrollers.

Makes you see how some casinos are flourishing whilst other, equally reputable establishments are not. My guess is that these fees go some way towards covering overheads and staffing levels quite nicely I'm sure.

Best part of all, none of these profits actually go into making Guts specifically any better for the experience. Three years on, games lag like hell and their reloads are rubbish as far as I can see. So what exactly are these charges going towards??

Increasing the profits for the shareholders :D :D

I only use Neteller or Ecopayz, hence so far no charges for deposits at any casino.

However, there is no way around some fees. Although i am not paying anything to a casino for the deposit i pay the e-wallets:

- account upload fee
+ NT = 1.9%,
+ EP = 2.95%

- currency exchange fees

+ NT account is in Euro (NT does not allow multiple currency accounts unless you are a super VIP, even then you need to create a completely separate account with a different email address and different cards for the upload.) hence:
> exchange fee for upload from THB to EUR = 2.9%
> exchange fee for deposit in AUD - EUR to AUD = 2.9%
> withdrawal in AUD - exchange fee from AUD to EUR = 2.9%

+ EP accounts are in EUR, USD and AUD
> exchange fee for upload from THB to EUR/USD/AUD = 2.25%

RESULT:

- Neteller - upload, deposit and withdraw 100AUD - Neteller takes appr. 10AUD
- Ecopayz - upload, deposit and withdraw 100AUD - EP takes appr. 5AUD

So even on a no win depo/withdrawal i lose anything between 5-10AUD, even more if it is from a casino that charges for withdrawals :mad:

Either way, we gamblers are the easiest folks to impose fees as they know we love our addiction and will go through all sorts of hoops to make sure we can have a gamble. :rolleyes: :eek: :p
 
Agree 100% with Goatwack and Harry, we are getting fleeced to a degree by those who make the charges, but we are the people who should be voting with our pockets and going online at the multitude of good casinos who dont charge for deposits or withdraws. I know that I will be depositing more at the non charging sites than the charging sites in future, as £30+ a week isnt value for money as thats what it is costing to deposit and lose!!
 
If I had all my £2.50 fees back for every time I've withdrawn since joining Guts, I'd have erm, well £2.50.

Seriously tho I must have paid this fee a good 50 times, that could keep me spinning happily for a month of maybe two.

And it sums up how mad we are to be paying these fees, ala turkeys voting for Xmas!! For me, I will definitely stick to the accredited, non fee paying sites, because as JM points out, his deposit fees are around £100 when they are totted up, so in effect you pay £100 to lose 1000 quid, insane, but we all do it!!
 
Agreed :)

To slightly contradict myself I am not too bothered about these fees, weigh them off against the fact that I consider myself to be in very safe hands, knowing there is no BS just around the corner and I will get my cash out in a timely manner.

But I also think the system could be worked in more depth, Examples could include, players who have deposited in the last 'x' get a reduced or even free W/D, every Nth withdrawal is free etc etc, plenty of ideas to work with to make it less of a negative and avoid threads such as this one!
 
...

I dont think fees are high , becouse many player takes mondays and thursday free spins.. etc. .

And also business has transaction fees.

But knowing that my Money are Secure all the Time is Best.:thumbsup:
 
I just had my own personal experience of these charges... :(

On a whim (don't really know why I chose them) I made a £300 deposit at Rizk the day before yesterday - and got charged £7.50.
I won & cashed out a chunk of my balance yesterday - and got charged £2.50.

OK, so it's only a tenner = a few spins on a slot (or maybe just ONE spin when I'm in THAT mood!), but the more I think about it, the more angry I am. I can't think of any other casino group I play at who charge for deposits & withdrawals. Why do they do this?

Being an affiliate I do get to see some back-end figures of some casinos and I do know that the transaction fees can be scarily high for the operators - as high as 10% or even more of the total deposits. But most casinos just "absorb" this as an overhead. Why don't Guts/Rizk?

I think they should seriously consider allowing at least one deposit & withdrawal per month without fees, and only charge for subsequent ones. That would be fair enough. But all the time they charge for each deposit... well I won't be depositing there myself again in a hurry.

KK
 
I just had my own personal experience of these charges... :(

On a whim (don't really know why I chose them) I made a £300 deposit at Rizk the day before yesterday - and got charged £7.50.
I won & cashed out a chunk of my balance yesterday - and got charged £2.50.

OK, so it's only a tenner = a few spins on a slot (or maybe just ONE spin when I'm in THAT mood!), but the more I think about it, the more angry I am. I can't think of any other casino group I play at who charge for deposits & withdrawals. Why do they do this?

Being an affiliate I do get to see some back-end figures of some casinos and I do know that the transaction fees can be scarily high for the operators - as high as 10% or even more of the total deposits. But most casinos just "absorb" this as an overhead. Why don't Guts/Rizk?

I think they should seriously consider allowing at least one deposit & withdrawal per month without fees, and only charge for subsequent ones. That would be fair enough. But all the time they charge for each deposit... well I won't be depositing there myself again in a hurry.

KK

I am stubborn on this, I haven't deposited again since my post and won't till they change it. The ones that don't charge get my daily deposits now.
 

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