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Guts bigang-freespins promotion

Discussion in 'Online Casinos' started by Takkaone, Jan 4, 2015.

    Jan 4, 2015
  1. Takkaone

    Takkaone Experienced Member

    Occupation:
    logistics (strangely has VERY little to do with "l
    Location:
    somewhere surrounded by incompetence (geographic l
    Hello everyone,

    first let me say that guts is one of the best casino-sites in my book (Guts / Betat / 32red no particular order). Always friendly and competent support, fast withdrawals, nice promotions AND Ben at the helm... That puts them way ahead of the competition! I did even receive that ULTRA NICE "specialties from italy"-present a lot of you know from another poster... :D (And that after giving them close to zero deposits over the last six month!)

    But having just completed the last part of the BigBang-freespins they gave out over the last for days, i am a bit disappointed and equally surprised. :confused:

    Most players will know the game "Big Bang" and its pretty obvious, that you can only get anywhere with a bunch of winning-spins in a row as the win-multiplier gets doubled up to x32 for each consecutive win... In the past all netent-slots with some feature in the way of "earn something with previous spins to get better and better payouts on the following spins" (sry! no native speaker, but i hope you get what i mean) DID CARRY OVER from one promotional freespin set to the next! Even over different promotions... (wilds on wishmaster, bigbang-multipliers, etc....) But now every set of the freespins started at x1! And this basically did kill any worth of freespins on this slot for me!

    I would really like to know :

    -if that was something they did not think about when rolling out the promotion at guts? or

    -some change to the slots / freespins system netent simply never informed the casinos about? or

    -a "minor change" not having enough impact to inform players about? LOL


    Let me repeat: Guts are A+ in my book AND i would have taken the promotion for the deposit-bonus alone! But i think its always very cool (especially after busting out) to have the next part of a promotion to look forward to... i even thought "thats a very cool promo, pretty much perfect" before making my deposit. On two different promotions (one of them at guts") the freespins were done and the multiplier at x32 both times leading to very nice winnings a few month later... lol

    Am i "out of line" or unfair for being disappointed by this? Really interested to read how other players see this matter... :thumbsup:


    P.S.:

    @CasinoBen: Thanks for the ultracool and unexpected x-mas present! I hope you tried these italian specialties youreself... you absolutely have to! :thumbsup: And sory for this post, Ben! But you were the one putting the bar for customer-experience higher and higher (even at nordicbet) and that somehow results in something like this: "When you are one of the best / the best, you will be often held to a different standard as the others..." Keep up the good work!
     
    3 people like this.
  2. Jan 4, 2015
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    That's the nature of the promo - it's a shot-to-nothing. Either you get a few pence, or you hit the run and get to 32x. I did yesterday, although it only yielded £4.92. It's cash and you then go play another game, or if you end up on say 8x you carry on with Big Bang as it remembers the last free spin amount. At least is isn't the awful St*rb*rst....:)
     
  4. Jan 4, 2015
  5. Takkaone

    Takkaone Experienced Member

    Occupation:
    logistics (strangely has VERY little to do with "l
    Location:
    somewhere surrounded by incompetence (geographic l
    No! Thats the point of my "complaint".... BigBang does not remember the last multiplier anymore! (at least on freespins) which reduces the theoretical RTP% for the slot on freespin-promotion extremely...
     
    3 people like this.
  6. Jan 4, 2015
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well I played it today with the free-spins and left it on x4 multiplier, changed to real funds won from the freespins and it was still on the 4x multiplier. A little pop-up even appeared informing me of the fact! This is an old issue and was addressed by Ben a while back.

    Unless you are saying that you used the free-spins, left immediately when they had finished taking any coins you had won, then next day returned to it on free-spins again and it hadn't remembered where you left it?

    If so, then ask Ben to check it out. Even if that were the case, wouldn't it be the sensible thing to do (if you had left it on say 8x in the free spins) to play the next credit in real funds to see if goes to 16x? :confused:


    Guts bigang-freespins promotion: guts.GIF,Jan 4, 2015
     
    Last edited: Jan 4, 2015
    1 person likes this.
  8. Jan 4, 2015
  9. Takkaone

    Takkaone Experienced Member

    Occupation:
    logistics (strangely has VERY little to do with "l
    Location:
    somewhere surrounded by incompetence (geographic l
    I am absolutely sure, that the machine never remembered the multiplier when changing from freespins to real funds. Think the real money spins started at x1 every timeeven in the past... (somewhere read that freespins are running vie a different server or something something techy-chinese... lol)

    But the last multiplier from freespins did carry over to the next freespins on that game. (same promotion or different didnt matter) That was the case in the past 100% sure... As said, twice started the next freespin-promo on x32 where the last promo left the game...

    I will try to find out for sure... Now you made me question myself, but i cant see ANY reaseon (same as you) why i would not have made the next spin with real money if the multiplier would have carried over.... I dont hate money, LOL
     
    1 person likes this.
  10. Jan 4, 2015
  11. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    What you are saying is correct. Before when free spins ended if you were on say 8x then if you got free spins again a few months later when they started they would be on 8x again. But on this occasion each day the free spins started again at 1x multiplier even if you had ended at 8x the day before.

    The pop up telling you the game has been continued where left of applies to last time you played the game in real money not free spins. So if my free spins had ended on a multiplier of 8x I would get a pop up telling me the game was continued where left of. But its not where the free spins left of its where it was left the last time I played it for real money.
     
    2 people like this.
  12. Jan 4, 2015
  13. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    The non-carry over of progress in these games from freespins to normal cash play has always been the case. It is a technical process that is administered by Netent and therefore GUTS (or any other casino for that matter) are not able, even if they wanted to, to carry these over to normal cash play.
     
  14. Jan 4, 2015
  15. eddiesdad

    eddiesdad Full Member

    Occupation:
    dole scum
    Location:
    the pub
    started an finished free spins the last time at x16 so i was very disappointed on the next set of spins as they started at x1 not x16 but hey ho they were FREE spins
     
  16. Jan 4, 2015
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Which brings me back to my point as to why the hell anybody would leave an 8x multiplier there after FS? I am telling you that on 3 of 4 days of this promo I have deliberately carried on with the real money won in the FS as I had left a multiplier there on the last FS. I got the standard grey pop-up saying 'future rounds use your own funds' pressed 'OK' and the slot remained exactly the same as where I left it in FS. I'm damned sure it did.
    I think the issue (if there is one) may come from closing the game as soon as FS are over then going back to it the next day when more FS have been added?
     
  18. Jan 4, 2015
  19. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    The reason I would leave it on an 8x multiplier is because when I finish free spins on that multiplier and start playing with my own money the 8x multiplier is gone, no choice but to leave it.

    But it used to be the case that if you got free spins the next day or month the 8x would be there to continue play. Now that is not the case. Take yesterday I think I ended on 4x, once it went to real money the multiplier was 1x, no way tocontinue where free spins ended.
     
  20. Jan 4, 2015
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    We'll have to hope Ben chimes in here, as you recall different to me, and the OP isn't 100% sure. I know I hate the bloody game, and would NOT carry on playing it using real funds unless I had a good reason to, viz-a-viz an outstanding multiplier.
    It's now making me think I played on in real cash for nothing, not noticing my 4x multiplier had disappeared....
     
  22. Jan 4, 2015
  23. Takkaone

    Takkaone Experienced Member

    Occupation:
    logistics (strangely has VERY little to do with "l
    Location:
    somewhere surrounded by incompetence (geographic l
    @dunover: i am a 100% sure now (again)... i would not have opened this thread without being absolutely certain not to publish any false information (especially because its about GUTS - one of the three casino(groups) i totally trust to not try ANY foul play) :thumbsup:

    but i must admit, the confident tone of your first response made me question myself... was at least worried to have some detail wrong / having posted in a not quite understandable wa< ;) convincing job you did there :D

    now after several others posting the same experience i had, i think we can consider it as a fact... :) but the original intention of my post was not to complain about an "error" on the casinos/slots side, but about the lack of information about a change, which really alters the expectations one can realistically have playing freespins on big-bang!


    guessing here only, but i bet freespins on e.g. wishmaster are even more worthless now! imagine having three scrolls rolling in on your last freespin there... THAT would be rage-inducing... lol

    so: in my opinion such a change should have been communicated to the customers... i would be interested if netent even informed the casinos of this change?!
     
  24. Jan 4, 2015
  25. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Hate to the lone contrarion here, however I am 100% sure that this has always been the case with Netent free spins on these games. You can go back and check when the games were released (including Big Bang) - people were complaining about the lack of "spin memory" on the freespins given out to introduce the game even then.

    Im sure any of the reps here can clear this up as I bet there have been more than a few complaints to their CS over the last year or so regarding this aspect of free spins
     
    Last edited: Jan 4, 2015
  26. Jan 4, 2015
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I don't know about Big Bang but they have stayed at Wish Master and that you can find in different threads here.
     
  28. Jan 4, 2015
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Well the same here! You and a couple of others are making me think again about what I remembered! :) A good idea will be someone to read this thread and then video their 15 freespins on Guts if they haven't yet used them. Then keep the game and go to real money play.
    We can then see whose memory is correct or am I going senile now I'm as old as Tirilej? ;);)
     
  30. Jan 4, 2015
  31. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Hey kiddo, you'll never be as old as me :baby:
     
  32. Jan 4, 2015
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    True, no matter how hard I chase you I can never catch up.....:p
     
  34. Jan 4, 2015
  35. Takkaone

    Takkaone Experienced Member

    Occupation:
    logistics (strangely has VERY little to do with "l
    Location:
    somewhere surrounded by incompetence (geographic l
    i again can state as a fact, that multiplier at bigbang did carry over! even over several month and different promotions... twice had a new freespin-promo start at x32 multiplierm, one of these occasions leading to a BIG cashout as the first 5 or 6 spins all did show winning combinations (and thus all got x32)...

    i know what complaint-posts you mean. (coincidence?) on that same promotion i made the big hit on the carried over multiplier, some others complained in this forum about getting a nice multiplier on the last spin... i was just going to respond to them with the "good news"" but some other member even replied to them faster... (to bad that i am a slow poster... otherwise i would just need to browse through my posting-history... :-( )

    but i promise (myself): if the carry over of bigbang-multiplier / wishmaster-scrolls will be proved as "having never happened" by a casino-rep, i will stop gambling forever! because i then must live in a parallel universe... :cool:
     
    3 people like this.
  36. Jan 4, 2015
  37. QueenBee

    QueenBee Experienced Member

    Occupation:
    Retired, used to be a translator
    Location:
    Denmark
    1 person likes this.
  38. Jan 4, 2015
  39. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    anyone pestered ben ??? flagged him i mean ? e mail sent just in case )
     

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