Growing pains > but we'll get there ;-)

[Sebastian]

Okay then. So I've been monitoring these forums for a while and must say I have been very impressed (mostly) with the knowledge of some forum members. Most of you have legitimate complaints about certain casinos which, it has to be said, deserves attention.

HOWEVER. I have seen many posts bordering on being slightly irrational and void of reason. Of course, from time to time, there will be problems with cashins etc because, quite frankly, casino groups (like any other business) make mistakes. But, in some instances the grievance from a player is derived from them simply not understanding the way things work. In many cases, the accuser is a bonus-abuser who vents furiously at being bust. Casino Groups have to protect themselves from ongoing trends of bonus abuse and groups working together in order to well, basically, cheat.

Hence the continious amendments to T&C's in order to curb rampant abuse. Often, these amendments are not worded properly, which not only leads to massive frustration for players but, I bet, for a casino's support staff too. Growing pains (remember online gaming is still a very new industry) is bound to happen from time to time until the day everyone's got a handle on rogue elements in gaming. Just as there are dishonest casino's, there are dishonest players who sour the whole experience for all parties involved.

With time, hopefully, the bad elements will be expelled leaving the pleasures of online gaming to those who deserve it. The industry needs to understand each element of itself better. Players must take responsibility to understand how, what, where etc to wager and meet the wagering requirements, Casinos must state their cases clearly, operate honourably, admit mistakes and offer the sort of service any decent, honsest, gamer deserves . . .

A happy place can exist with a little bit of effort from all involved.

Go ahead, have a nice day.

 

[elscrabinda]

Who are you?

 

[The Dude]

Busted

Who are you?

Wasn't that a Who album?

He was caught by Spearmaster. He had made a post earlier concerning Bella Vegas stating: "Hiya. I don't work for them, but I know them well. I see what you say by the way and its a very valid point. I think the problems with all casino's and their respective T&C lies in protecting themselves against syndicates, while simultaniously appeasing players."

https://www.casinomeister.com/forums/threads/bella-vegas-bonus-confusion-and-trickery.8392/

But his IP address is brandboxmedia.com - the marketing firm that is owned by and promotes Grand Prive. Not cool.

Sebastian requested a change in his user name from Brandon today. I didn't think nothing of it.

 

[The Dude]

https://www.casinomeister.com/forums/help/

1.9 - Do not register an account fraudulently. Fraudulent accounts are defined as accounts created specifically to flame others (hiding behind a mask of anonymity), or accounts opened primarily to spam the board or to act as shills. Do not register more than one account in the forum. Additional accounts will be deemed as bogus, and you may find yourself out on the sidewalk lying on your back staring at the stars.

 

[Pinababy69]

Ya know I saw his post this morning and thought the same thing "Well, how nice that he thinks we're all so great, but who is he?" I checked his profile and saw his posts re: Bella Vegas. That is so not friggin cool, and don't even get me started on Bella Vegas. Where was he when that pages long Grand Prive thread was active?

 

[Stephen Colbert]

This was the best post ever.

 

[Pinababy69]

This was the best post ever.

Maybe it's just me, but I get more confused every day.

 

[amandajm]

Growing pains = Carte blanche to hold all the cards, preserve the house edge, speak of spirit of promotion and move the goalposts when the sun shines or the moon glows.

 

[AussieDave]

Ya know I saw his post this morning and thought the same thing "Well, how nice that he thinks we're all so great, but who is he?" I checked his profile and saw his posts re: Bella Vegas. That is so not friggin cool, and don't even get me started on Bella Vegas. Where was he when that pages long Grand Prive thread was active?

Good point and question

Has someone added something to the water?

I thought the MillionaireCasino things was low act, but now Grand Prive` marketing have rising to a higher low. My only thought now is who else is going to break ranks?

 

[Stephen Colbert]

Maybe it's just me, but I get more confused every day.

It's just that the OP didn't even try to hide it.

"Hi folks, I realize that we're here together trying to have fun at casinos - EVIL SYNDICATES OF PLAYERS STEALING MONEY - and have fun playing but maybe - STOP BEING "BONUS ABUSERS" - we can all work together - CASINOS PAY ME TO DO THIS - and forgive the casinos for their trespasses - WE DON'T WANT TO SPEND TIME THINKING OF BETTER OFFERS THAN CLANDESTINE T&C'd BONUS OFFERS - and all have a good fun time."

 

[Mousey]

I don't like snide. And Sebastian's post comes across as snide. And condescending. Reminds me of the following email....

|- GRAND PRIVE GROUP OF CASINOS -|
---------------------------------------------------

Dear XXXXXX,

We, at the Grand Prive Group of Casinos, wish you
all the best for 2006.

Recently, there has been a great deal of confusion
with many contradictory rumors regarding the
crediting of our promotional offers. All monies due
have been credited - please check your account.

The simple truth is that there is NO substance
to any of these rumors.

We, the Grand Prive Group of Casinos, will ALWAYS
honor our promotional offers.
This is one of the reasons why our casinos are so
popular.

We look forward to another exciting year with you.

Best regards

Grand Prive

 

[vedat]

come on

casinos terms made sure that bonus abusers isnt welcome and people who likes to play with bonus had to wager 20x times at slots on most of casinos and how can ppl abuse that %90 -%95 pay out on 4000$ wager you will lose between 200$ and 400$ easyly or more and still when people get lucky and meets wagering requirements they have to pay them and casinos feel cheated becouse a player won with bonus so what you offer that bonus find another way to promote you casinos dont complain when a players deposit get bonus and lose then deposits more and more then lose lose lose so treat winners like winner no matter what they win with bonus or not. there should be winners on casinos if no winners noone will come to play.
. why do we play to have fun and hoping to win no one comes to casinos to lose will know that he or she will lose but has hope to win

 

[tim5ny]

This was the best post ever.

You've been here 5 days! What do know about the best post?

 

[caruso]

He had made a post earlier concerning Bella Vegas stating: "Hiya. I don't work for them, but I know them well. I see what you say by the way and its a very valid point. I think the problems with all casino's and their respective T&C lies in protecting themselves against syndicates, while simultaniously appeasing players."...But his IP address is brandboxmedia.com - the marketing firm that is owned by and promotes Grand Prive. Not cool.

Oh horror, Bella Vegas up to no good?? Say it ain't so.

You do not have permission to view link Log in or register now.

 

[jetset]

This blatant and dishonest deception sent my blood pressure soaring this morning as soon as I read it.

Grand Prive just seems to go from bad to worse, and there is clearly no control over the managers at Brandbox and their totally unprofessional way of doing business as evidenced here.

*Condescending* is a very apt description of this cretin's original post (good choice of words there, Mousey)

I would hope to see the owner of Grand Prive / Brandbox apprised of this latest gaffe...and immediate action taken to straighten this clown out, and perhaps tighten discipline and ethics at Brandbox too.

 

[iataz]

After being a regular (daily) depositing player for over 6 years with this casino group and becoming a VIP member, all of a sudden I can't get anyone to answer any emails, even after being told if I ever have any problems to email them and they will get right back to me.. I emailed in December and haven't heard anything back, now I don't know how anybody else feels,but to me that isn't right back.. a couple of days, even a week is right back,not a month.
Perhaps it is because I have told them point blank my feelings on how they have been running things lately,and I have posted my feelings as such also
Or maybe it is because I took advantage of the promotions that they emailed me inviting me to participate in and cashed out on some of them
Maybe it is because I refuse to sing their praises and kiss their ass just to try and win a few free chips

There are plenty of other microgaming casinos with better customer service and better treatment of players out there. I for one will be depositing and playing at those.

 

[iataz]

.I would hope to see the owner of Grand Prive / Brandbox apprised of this latest gaffe...and immediate action taken to straighten this clown out, and perhaps tighten discipline and ethics at Brandbox too.

Who is the owner of Grand Prive/Brandbox by the way?

 

[Webzcas]

This blatant and dishonest deception sent my blood pressure soaring this morning as soon as I read it.

Grand Prive just seems to go from bad to worse, and there is clearly no control over the managers at Brandbox and their totally unprofessional way of doing business as evidenced here.

*Condescending* is a very apt description of this cretin's original post (good choice of words there, Mousey)

I would hope to see the owner of Grand Prive / Brandbox apprised of this latest gaffe...and immediate action taken to straighten this clown out, and perhaps tighten discipline and ethics at Brandbox too.

Unfortunately they are not the first casino outfit to try to manipulate the forums to garner some positive publicity or curry favour with the player community.

Connect 2 Casino carried out a similar campaign, spamming any gambling related forum they came across last summer - they also realised that the player community isn't as thick as they hoped and were swiftly hoisted upon their own petard.

Nice catch spearmaster

 

[The Dude]

Unfortunately they are not the first casino outfit to try to manipulate the forums to garner some positive publicity or curry favour with the player community.

Connect 2 Casino carried out a similar campaign, spamming any gambling related forum they came across last summer - they also realised that the player community isn't as thick as they hoped and were swiftly hoisted upon their own petard.

Nice catch spearmaster

Kudos to Spear. This board has some of the sharpest moderators and members around. The integrity and veracity of this board is a priority in Casinomeisterland.

This is dangerous territory for shills, only a newbie employee would try something like this. At least I would think so.

 

[Vesuvio]

But, in some instances the grievance from a player is derived from them simply not understanding the way things work. In many cases, the accuser is a bonus-abuser who vents furiously at being bust. Casino Groups have to protect themselves from ongoing trends of bonus abuse and groups working together in order to well, basically, cheat.

I know it's not worth taking such blatant stupidity seriously... but it does seem to be representative of the way many casino groups think (witness Captain Cook et al.). It's disturbing that they don't seem to understand the industry they're working in.

They seem to think they're being attacked by sinister "syndicates" or groups, when on the whole they're at threat from basic probability and their own promotions. Sure, groups swap information on the best bonuses, but it's no different from people posting on here about "which slot's hot" (well, except the info's usually profitable ).

I'm not saying no-one crosses the line into behaviour you might call cheating, but it takes a fairly warped mind to call it cheating when you take a casino up on their offer (which of course has the noble aim of making you lose whatever you deposit).

With time, hopefully, the bad elements will be expelled leaving the pleasures of online gaming to those who deserve it.

I'd hate to think who deserves the pleasure of losing money to the likes of Sebastian

 

[nafanny29]

There is no such thing as "bonus abuse".

There is player fraud if someone trys to obtain multiple bonuses through multiple accounts.

And there is casino fraud if they deny a cashout when a player meets the T&Cs of a bonus.

IMHO of course

 

[GrandMaster]

There is no such thing as "bonus abuse".

There is player fraud if someone trys to obtain multiple bonuses through multiple accounts.

And there is casino fraud if they deny a cashout when a player meets the T&Cs of a bonus.

IMHO of course

I consider things like covering all numbers in roulette, betting simultaneously player and banker in baccarat, etc., even if not specifically forbidden, as bonus abuse. There are styles of play which try to maximise the player's expectation from the bonus, while genuinely risking the player's money. Some casinos consider them bonus abuse of the player wins, but I just consider them smart play.

 

[iataz]

Again I ask who owns Grand Prive and BrandboxMedia????

And does anyone besides me think that after waiting over a month to replies to my emails to this group, that I get two email replies from two different people at Grand Prive in less than 30 minutes after posting in this thread last night??

Things that make you go hmmmmmmm

 

[spearmaster]

I echo what Grandmaster said about bonus abuse. I have written this in articles time and time again and it's not as if the casino operators don't know it - they just "forget" easily. And at conferences I still hear the "A" word bandied about as if it were the latest fashion, and NOT ONE of the operators had the right definition of abuse.

If you live by the sword, you die by the sword. You (meaning you casino operators) make up the rules - so don't try to rewrite history or redefine words after you get your butt kicked. Take a page out of the books of fine operators like Trident and 32Red who are every bit as good as their word.

Re: catching someone out - that was not my intention, but after reading the post my antennae were tingling. After all, who comes in and says "Hiya, I don't work for them" to start their post?

 

[amandajm]

The operators are in good company with the bonus abuse line and they know exactly what they are doing.

Hi and thanks for your feedback.
We actually do ban players we found to be bonus abusers from receiving the monthly match bonus, but it does happen once in a while that some get away with it unnoticed. However, we do check player activity from all countries regularly regarding bonuses received and will exclude abusers from any country if they use the bonus in a way we find not to be in the spirit of the promotion.

Regards,

Ryan Hartley
Casino Manager - InterCasino
Link Outdated / Removed