Grosvenor Rep

Steverc69

Multiple forum accounts - troll
Joined
Feb 15, 2016
Location
Glasgow
Can someone please tell me if there is a Grosvenor casino representitive onsite. Thanks.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yes, we'll have to get him/her out of the cupboard and dust the cobwebs off though and charge the batteries. Their rep is one of the least called-upon there is on here, which is usually a good sign. :thumbsup:
 

Steverc69

Multiple forum accounts - troll
Joined
Feb 15, 2016
Location
Glasgow
Thanks, just a small problem with gameplay. .sure it will be sorted out quickly. Not as in not winning sour grapes as in freezing and not paying out a couple of wins.
 

HodgeyBoy

Newbie member
Joined
Jul 11, 2007
Location
Andalucia, Spain
I'm Here!

Did you get your issue resolved?

I'm currently an 'un-official' official rep by virtue of the fact that I've been around the longest! I'm Affiliate Manager for the Grosvenor Online Casino brand and can always get your queries directed to the right people.

In the near future I'm hoping that I can get a member of our Customer Resolutions team on-board here as an official rep. Having a member of that team available to respond to you directly will, I think, add much more value to members than either myself or a standard Customer Service rep as the Resolutions Team actually have more authority to respond and get things done to deliver quicker resolution times and happier players.

This means that for now it's me you are welcome to speak to but watch this space... hopefully I can expand the team of Grosvenor people who can offer you assistance :)

Please do let me know here or via PM if you think I can offer you any further assistance.
 

Steverc69

Multiple forum accounts - troll
Joined
Feb 15, 2016
Location
Glasgow
Grosvenor Casino

Hello there, thanks for your reply. Yes I got the problem sorted out and all is good.
 
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