Longer than 24 hours imo for a reply is a disgrace.OK so i am going to buck the trend here and defend Grosvenor.I have been a Blackcard member for some time and also got the recent request to submit three months of bank statements and information as to Source of Funds/Wealth.I understood the need for such a request due to the new guidelines casinos had to follow in respect of their VIP players.Everything was reviewed and sorted within 48 hours.Any issues i have,i know i can bring to the attention of my VIP manager and i have never waited longer than 24 hours for a reply.Never had deposit limits imposed and withdrawals hit my bank almost instantaneously.Just wanted to highlight the other side of the coin.
Also the many reviews and complaints of this joint speak volumes.
And the lack of slot options isn’t great...
what exactly does this fabled black card give you? And how much roughly on a monthly basis does it cost one for such a clearly outstanding privilege?..