Gripe and rant about PokerStars Casino?!

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
So yeah,

I have been playing at this casino now for about 3 or so months and It has been great at the start. But now it has gotten to the point where it is just damn rubbish......

I also managed to now get my chests to Silver level and they still pay shite when you open them. always £1 worth of spins. When it costs about £500 or more to get the 1400 points needed for the next chest. Seriously a total total rip off.

Then comes the fact that when I first started playing and depositing I kept getting instant bonuses from live chat. Every time I asked.... But now the last 2 months they always say no, I ask them every 2 days. As I deposit every few days too. But yet they just now always say no...

So it appears they give loads of instant bonuses early on when you are new, then after a few weeks they stop giving you anything at all.........

So yeah I am now never depositing in this joint again. Just needed to get it of my chest as it has been a killer this site. Deposits just go fast.

I do like some of their exclusive slots like Pharaohs loot, but that slot is pure evil 99% of the time....... I did get a nice hit on it once though of £680 on a £0.40p spin. But I have been soo unlucky at pokerstars as a whole, only ever withdrawing in the last 3 months 3 times only..... My account is totally in the red meaning deposits are far far higher than my withdraws, yet they just refuse to give me any instant bonuses anymore. So anyway They just have no incentives to keep me playing, as I said the chests are total SHITE and not worth the money it takes to get a chest.........

So good riddence Pokerstars Casino. You have lost me as a customer.............
 
Last edited:

funnymunny

Sometimes here, always 'away'
webby
Joined
Mar 10, 2006
Location
Isle of Man, Macau or Vegas
SNIP

Then comes the fact that when I first started playing and depositing I kept getting instant bonuses from live chat. Every time I asked.... But now the last 2 months they always say no, I ask them every 2 days. As I deposit every few days too. But yet they just now always say no...

SNIP

I've no experience of the casino, but they've always been top-notch on the poker side. More recently, things may have changed though regarding the Flutter merger.

That said, I've quoted the paragraph above, as it may that the stopping of the bonuses is down to your activity. Depositing every few days could be indicative of a gambling problem & you may have triggered something in their system. (I'm not saying it is, however it could be). Because of that, their corporate responsibility / regulatory compliance / customer care team may have taken the step to refuse bonuses in order to dissuade you from playing...

Yes, this sounds completely counter-intuitive, but from a Regulatory perspective, much better to upset one player (in this instance, yourself), than face potential fall-out from possible accusations of encouraging repeat deposits, exacerbating potential gambling problems, encourage additive tendencies etc.

Like I've said, I've no idea if this applies to you - just trying to highlight the other side of the coin.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@funnymunny - Thanks for giving me that perspective. I had a feeling something was amiss, this might indeed answer why they now refuse me every time I ask. Even if I asked once a month now, I reckon they would still say no now!

But why do I still get login bonuses now and again? I get login bonus pop ups about once a week when I login but they are always only £5 instant bonus only and not the £10 or more that you get from live chat.......

So surely if they banned my account from instant bonuses then I would and should not get the login instant bonuses either?
 

funnymunny

Sometimes here, always 'away'
webby
Joined
Mar 10, 2006
Location
Isle of Man, Macau or Vegas
...

But why do I still get login bonuses now and again? I get login bonus pop ups about once a week when I login but they are always only £5 instant bonus only and not the £10 or more that you get from live chat.......

So surely if they banned my account from instant bonuses then I would and should not get the login instant bonuses either?

The bonuses @ login will be system controlled / automated, and also likely offered to all players within a certain group. (Age, gender, loyalty tier, etc), whereas the chat bonuses require human interaction. Any blanket bonus (such as the automated ones) will likely be viewed a lot differently than the ones where you have approached them requesting it (as it will likely be viewed that during the chat, the conversations analysed for trigger words etc).

As you've also stated, the automated ones are for half the value (or less) than the ones you previously requested, so could be deemed as being less attractive (and therefore less likely to encourage extended play / multiple frequent deposits).

Glad to hear the different perspective is appreciated.
 

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
I've been getting about £10-20 for weeks now in instant bonuses with 5 points and sometimes 0.10 wagering. I was silver tier and now goldel tier.

I never went to chat to ask though, this month they seem to have been given out chest instead with 0 wagering.


The chest for level up are almost always pretty poor, I just spend them on the deal to hope to get a share of the jackpot when it's triggered (usually around 10 bucks).

I'm quite happy with them tbh, just avoid red tiger games due to low rtp :)
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Thanks for your input guys and girls. I appreciate it....

@funnymunny - Yeah you might be correct on this too. I will just stop asking in live chat then, maybe I will get better login bonuses instead then. I mean I am Silver level now, so surely that should mean I get higher instant bonuses when I login on the odd occasion?

@CasinoNinja - Thanks for your input m8.

I might still play here but I will 100% not be chasing the damn chests any more they just are not worth it. Reason why is because Pharaohs Loot has a soft spot in my heart. It really is a damn addictive slot........ hahahaha.

I will also cut down on my deposits too and deposit far less than I do. And maybe use ladbrokes again. VS is still my first casino I play at that still has the majority of my monthly budget. But I have also cut back on VS too because I am sick of the shite picks they do for the Monday and Thursday battle nights. They really piss me off when they pick the same slots or the worst slots (red tiger) or slots that are known to give 10-30 dead spins in a row on purpose............
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
I keep getting 20% bonuses up to £500 twice a week and an instant bonus of £5 a couple of times a week and I've been a member for years. Their withdrawals are instant. Only problem is that I rarely make a withdrawal over about £10-20 from them if I win.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I keep getting 20% bonuses up to £500 twice a week and an instant bonus of £5 a couple of times a week and I've been a member for years. Their withdrawals are instant. Only problem is that I rarely make a withdrawal over about £10-20 from them if I win.

Yeah the instant withdraws are awesome, they are basically identical to Videoslots Casino........

I also get the 20% match offers too, Which I rarely use as it is not worth it for only a small 20%........ And yes I get the instant login bonuses once or twice a week too.

At least I know I am not alone in getting them then :)
 

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
Instant Withdraw, but not VISA Direct as far as I know, I have to wait a couple of days before I receive them.
I suspect it's from the same methods as Sky Vegas, which is instant for a select few banks.
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
Instant Withdraw, but not VISA Direct as far as I know, I have to wait a couple of days before I receive them.
I suspect it's from the same methods as Sky Vegas, which is instant for a select few banks.
I use PayPal and it is truly instant. Cards do take 48 hours,well next full day after a 24 hour period.
 

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
Yeah, PayPal is different but I don't use them anymore sometimes they would hold my funds for 72 hours for no reason so debit card was actually faster
 
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