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Great news for Self-Exclusion

Discussion in 'Casino Industry Discussion' started by trancemonkey, Oct 31, 2017.

    Oct 31, 2017
  1. trancemonkey

    trancemonkey Meister Member

    Games Producer
    United Kingdom
    This is also announced in the DCMS press-release today...

    "A new multi-operator self-exclusion scheme for online gambling, called
    GAMSTOP, is expected to be in place by the end of 2017. This will
    allow customers to self-exclude from all online gambling operators
    licensed by the Commission in a single step. The website will also set
    out other measures that are available to help people manage their
    gambling and will signpost specialist advice and support services."

    Good news for many people struggling with gambling i assume?
  2. Oct 31, 2017
  3. interlog

    interlog Senior Member MM webmeister

    It is a great stop forward. I am guessing that the properly licensed casinos will strictly adhere to this database.

    Unfortunately, this means that once you decide to register on the database and you regret this or want to go back to gambling you're going to be stuck with the dodgy non licensed casinos who may well prey on this.
  4. Oct 31, 2017
  5. goatwack

    goatwack Lend me some sugar! I am your neighbour! CAG

    Good for the user in managing their self-exclusion, yet still no closer to clearing up the confusion when casinos decide to mess you around.

    So more of a glorified spreadsheet really :cool:
  6. Oct 31, 2017
  7. trancemonkey

    trancemonkey Meister Member

    Games Producer
    United Kingdom
    I'm sure the proof of the pudding is in the eating as you say....
  8. Nov 3, 2017
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Details of this seem rather thin.

    Does it mean all operators will have to sign up to this? Does it mean all operators will direct players to the gamstop website, or will they still process their own SE scheme? If they can still process the SE for their players if required, will they have to supply the customer details to gamstop so they are SE'd from all casino's, or just keep it to themselves?
  10. Nov 3, 2017
  11. jetset

    jetset RIP Brian CAG

    Senior Partner, InfoPowa News Service
    I'm currently awaiting confirmation on rumours that GAMSTOP has been delayed and will now be launched in the spring of 2018. Apparently the Remote Gaming Association, which is developing the project in collaboration with problem gambling agencies and the Gambling Commission, needs to give operators a bigger window to put the requisite facilities in place (or so the rumours claim).

    To answer your question, information has already been published revealing that GAMSTOP will be mandatory for all operators and a condition of their Commission licenses. The plan is apparently to include all UK operators, linking them into a national self-exclusion database managed by the RGA with oversight by the Commission. Punters wanting to self-exclude will only need to make one transaction, which will cover all participating sites.

    You can read more about it here:

    You must register/login in order to see the link.
  12. Nov 3, 2017
  13. Nicola

    Nicola Meister Member MM mm1 webmeister

    Casino Affiliate
    Marble Arch, London
    It is disappointing that 'GAMSTOP' keeps being put back. The original plan was Q3 2017, then Q4 and the latest I heard was Q1 2018. Having written articles on responsible gambling on both my own sites and self-help directories, it is disgusting that those who are waiting for the system have to wait and wait.

    I often speak with Gamcare head office and they know very little about the national self-exclusion scheme. You would think they would be in the know about this.

    When I visited New Jersey in January, they have a very quick and easy online self-exclusion system for their remote operating casinos. It was also well advertised on the front pages of all the main casinos.
  14. Nov 3, 2017
  15. Jd666

    Jd666 RiffRaff CAG mm4

    Maggot Farmer
    Republic Of West Yorkshire
    I hope not, as some casinos still dont understand what self exclusion means properly.

    I had an issue with a casino in December and they self excluded me for 6 months, not a gambling problem I might add.

    If the customer wants to add themselves to the database then thats fair enough, its thier choice, but if a casino had the chance to do this, then thats not on, unless they realise a serious gambling problem and not a misunderstanding.
  16. Nov 3, 2017
  17. osulle

    osulle Ueber Meister CAG mm4 mm1

    Northern hemisphere
    I agree with JD the customer must decide for him or herself if they want to register with this site. The only way a casino should be able to put a player on the database is if they have clear proof in writing from a player that they have a gambling problem so people don't find themselves banned over clerical errors. Let's say if a player asks a casino to close their account because they have a gambling problem and the casino has proof of this then it would be okay for them to add this player to this new website.

    It would be my hope that the people who run the database themselves would have procedures in place to remove someone who has been placed on there due to clerical error but I guess not everything is efficient.

    I look at Gamstop to be a good step forward in general we just need to see how it all pans out. If it works well then I think Malta should implement something similar so players all over Europe are protected. I might be a bit naive here but going to one site to SE if you are a gambling addict is a great idea.
  18. Nov 3, 2017
  19. DreamRJ

    DreamRJ Out of this world! MM webmeister

    RJVille UK
    So what does this mean?

    What about casinos we are already self excluded from?

    Will they pass that info onto the gamstop system and that will then self exclude me from all the others as well? Or will the outstanding casinos someone is excluded from not affect it?

    Any info would be appreciated?

  20. Nov 23, 2017
  21. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    Also curious on this. I would imagine a massive number of people are self-excluded from at least ONE casino - could be for problem gambling, annoyed after a losing session, or just an 'F U' to the casino. Surely this scheme wouldn't mean that when it comes in, if you're SE'd at any site, you're basically unable to play at all? Or will it!
  22. Nov 23, 2017
  23. DreamRJ

    DreamRJ Out of this world! MM webmeister

    RJVille UK
    Well i hope not. but it could be the case yet. Fingers crossed it wont mean that though lol

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