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Great customer service at Casumo

Discussion in 'Online Casinos' started by Fjellsame, Feb 7, 2015.

    Feb 7, 2015
  1. Fjellsame

    Fjellsame Experienced Member MM

    Occupation:
    Security
    Location:
    Norway
    As im waiting for my salary i a few days, id thougt i try and chat with different casinos im very active on.

    Got myselfe 15 FS on Starburst after some chatting with a great guy named Henry at Casumo. Chatlogg follows:

    Hi there. Can I help you in English?

    Hi there! sure, ill change to English

    Im just hearing with several casinos im very active on if they can offer me some "gifts" like FS or something. Before i deposit at them

    i see i have made quite some deposits at your casino, so im just checking out if you guys have some gifts to bless me with tonight ;)
    Casumo-Henri:
    Let us see what the Casumo universe tells us tonight:)
    Casumo-Henri:
    Is your Casumo name ********?

    sweet ;)

    thats right
    Casumo-Henri:
    I am looking to the Odd Tree of wisdom and I see 15 freespins to Starburst:)

    thats awesome!! :D
    Casumo-Henri:
    There we go:)
    Casumo-Henri:
    They should be ready for you.

    thanks alot!

    have a great evening!
    Casumo-Henri:
    You too ********:)!
     
    Last edited: Feb 7, 2015
    6 people like this.
  2. Feb 8, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Great but bloody starburst, Please tell me that they was worth more than £1.50
     
    3 people like this.
  4. Feb 8, 2015
  5. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    Yeah i often do this once in a while when im bored and i either get all of the chat guys telling me sorry there is nothing at this time. Or they usually throw me a 5 pound bonus or something like that. Unibet have given me a 50 pounds no deposit bonus twice when complaining about month after month long losing streaks but dont expect anything from them now as they seem quite tight fisted as of late.
     
    1 person likes this.
  6. Feb 8, 2015
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Only tend to visit live chat on the scrounge if I've experienced multiple back-to-back bad deposits at the same casino.

    To be fair it used to be like taking candy off a baby lol but got to agree these days more like getting blood outta a stone.

    Like I say I only getting my begging bowl out if I've had a real bad run and no 'play time' for a few deposits but feel the support staffs hands are somewhat tied a lot tighter these days, especially since the change with UK law/players.

    On the odd occasion that I get a 'yes' then I'm grateful for anything, lose it right away most times but also on odd occasion had a longer and better playtime than my last 5 deposits combined :p

    Remember the once I'd blown around £60 on TSII minimum bets, no 'bells' no 'bonus rounds' went to live and got a tenner and all of a sudden never seen so many features and cashed out over £200 - go figure lol
     
    2 people like this.
  8. Feb 8, 2015
  9. Fjellsame

    Fjellsame Experienced Member MM

    Occupation:
    Security
    Location:
    Norway
    You guessed right £0.10 spinns. The whole thing was over in 1 min, after winning under £1. :thumbsup:
     
    1 person likes this.
  10. Feb 8, 2015
  11. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    I tried this..

    Sadly I was told..

    'All our bonuses are in the adventure to find as you play!'

    Ah well :thumbsup:
     
  12. Feb 8, 2015
  13. Fjellsame

    Fjellsame Experienced Member MM

    Occupation:
    Security
    Location:
    Norway
    Have deposited a great deal at this casino (and withdrawn some aswell), would also like to mention the player levels they operate with. Think im currently a lvl 32 there. Have noticed rewards, either FS or £-bonus of every 2 lvl's i advance. So they are quite good in giving rewards all in all, i think. :cool:
     
  14. Feb 8, 2015
  15. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Thats very nice :):)

    In all those years I have come across many casinos and pokerrooms. There are always those nice exceptions. Casinos with a great customersupport, undestanding their customers and always willing to give us the feeling we are really appreciated. Dropping a free personal extra in someones account gives such an appreciated feeling pays itself so off at the end imo.

    I remembered I was playing at pokerstars. Some guys staked me for a tournaments schedule of €200 total. Before I started I donked €4 away, meaning I was not able to play the whole list. Sent a mail to them and within 5 minutes they dropped me a tenner to be able to play my whole schedule, with the conditions I should notice them once I was able to pay it back.

    Well, that was the very same day. I offered it to them, but they say I could keep it as a long time appreiated customer.
    Not for the 10 bucks, but it gives a great feeling. And let´s not forget the times I got disconnected because of networkproblems from my side. I sitout in my tournaments to blind dead, but a refund is always standard on my way when this happens, even if they really don´t have to.

    I play a lot at Energy casino too. Very loyal and every now and then, without asking, they drop me some nice extra. Always great. These type of casinos can always count on a nice word from my side to the community.
     
  16. Feb 8, 2015
  17. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Without wishing to sound offensive, If I was offered that for a deposit i would have politely declined and gone elsewhere. For a deposit they offered you £1.50 on a low variance slots at 10p per spin with high wagering as well if you managed to win anything (unlikely on that slot).

    Sounds like typical Casumo though, who merrily advertised"Superspins" (note the plural) last couple of Sundays which materialise into one SiNGLE superspin after circa £300 wagering to level up. Casumo? Cameano more like.


    Compare this to HELLO casino who upon a similar request on Saturday offered 75 free spins on Twin Spin (worth 18.75 euros) WITH NO WAGERING for a 50 euro deposit. And I am by no means a big depositor there.

    So it goes to show - big big difference between casino attitudes to freebies. But I know which of the two is getting the bulk of my deposits from the above.
     
    3 people like this.
  18. Feb 9, 2015
  19. Fjellsame

    Fjellsame Experienced Member MM

    Occupation:
    Security
    Location:
    Norway
    That being said, i have to mention that i havent deposited anything there yet. But i definetly will do that when my salary arrive in a couple of days, after this small but kind giveaway. :thumbsup:
     
  20. Feb 9, 2015
  21. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    Finally signed up on there today...will give it a few spins...not a big fan of bonuses so will probably not take any...let's see:)
     
  22. Feb 9, 2015
  23. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    You mentioned in your op that you've made 'quite a few deposits' at this casino. :confused:

    So which is it? :eek2:
     
  24. Feb 9, 2015
  25. Fjellsame

    Fjellsame Experienced Member MM

    Occupation:
    Security
    Location:
    Norway
    Hehe, sorry if i was unclear.

    "i see i have made quite some deposits at your casino, so im just checking out if you guys have some gifts to bless me with tonight "

    -Meaning i have deposited alot there in the past...
     
  26. Feb 9, 2015
  27. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Casumo are a good Casino but they are one of the tightest when it comes to loyalty / freebies. If you are a regular - your hard earned Cash is better spent at places who offer players a gesture or 2. Casino Luck, Guts, Next Casino are those that spring to mind immediately.

    With that being said, I received an email from Casumo today - 'We Miss You' - Deposit and receive 30 Spins on Starburst :rolleyes: - Nuff said.

    Nate
     
  28. Feb 9, 2015
  29. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Case in point this morning - vegasberry offer 40 spins on wild rockets (20 quids worth) for a £20 deposit.
     
  30. Feb 9, 2015
  31. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    They are a bit tight when it comes to no deposit offers but on new thunderkick releases and some netent slots they gave me free spins quite often. Also the higher the level the higher the free spins I'm nearly level 70 and in the past 4 level ups I've had 12 free spins on Reel Steal and they have me the free spins on starburst :). I also know for a fact if you get up to the mega levels you get free bonus cash and bigger free spin amounts. Casumo best for people who can make their deposits last a long time ;) :cool:
     
  32. Feb 9, 2015
  33. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    As for the customer service it is fantastic! I'm always impressed with that.
     
  34. Feb 9, 2015
  35. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    i dont play there that often and the previous super spins promo was a bit of a farce, think i eaned 2 spins for levelling up..

    I did get 5 super spins today for twin spin though as opposed to the 30 free spins on starburst - and won nothing :p

    more novo slots and more regular promos and id play there more often for sure.
     
  36. Feb 10, 2015
  37. psychogene

    psychogene Senior Member

    Occupation:
    This and That
    Location:
    Australia
    I've been playing at Casumo since the new year (well since I discovered I could play novomatic slots hehe). Great site, great layout, nice small freebies when you level (the higher up the more you get) with bonus WR not being too high. I've withdrawn twice from just playing free spins and many more from novomatic slots.

    Nice selection of games its worth a visit for sure. Their CS is pretty nice too - they respond pretty fast to my manual withdrawals.
     

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