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GRANDPRIVE PAYOUT PROBLEMS AGAIN

Discussion in 'Casino Complaints - Non-Bonus Issues' started by footdr, Oct 17, 2007.

    Oct 17, 2007
  1. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Once again Grand prive group can't seem to process any payments in a timely manner and their finance dept. is clueless.

    I cashed in a total of $2100.00 to quicktender and it has been well over a week and still no payment.

    Payment promised on 10/12 then 10/15 at very latest. YEA RIGHT!

    This group needs to get its act together.

    anyone else getting the runaround?

    Payouts to quicktends so be simple and they are for every other casino group I have dealt with.
     
  2. Oct 24, 2007
  3. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas
    Oh yes big problems

    Hi FootDr....

    Yep, I finally got one payment after receiving 2 bounced checks. It took a month for the ACH to get through to me after the bounced check for one payment. The other payout I still await. I've gotten 3 stories on how it's to be paid by 3 different people. I've also been told it was paid a month ago by a new check. It's a huge mess with those folks and I was once their biggest fan!

    The only person there who had any sense (Melissa) is now gone from there and I doubt I'll see payment anytime soon. I'm going to aggravate the living fire out of them until I'm paid in full. Email is not a good option with them. Phone calls aren't either. Leaves us waiting for sure. Too much longer and I will PAB or let Ecogra know what's happened.

    Good luck~
     
    1 person likes this.
  4. Oct 24, 2007
  5. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Good going Grand Prive .
    I hope you both get your money .
     
  6. Oct 29, 2007
  7. Logjammer

    Logjammer Dormant account

    Occupation:
    Police officer
    Location:
    Pittsburgh pa
    Same problems

    This Past may the Grand Prive (Grand Bay) switched processors (from what they told me) from a u.s. bank (I think the bank of new york) to a canadian bank (toronto branch of bank of canada was my last payout check in august). now they tell me that there was issues with processing and a delay occured (it explains my waiting now for 20 days on a $2000.00 payout by check). Im not sure if this has anything to do with ACH's or wire transfers, I just hope they undo the problems, they have been hot and cold on timely payouts....
    Logjammer
     
    1 person likes this.
  8. Oct 29, 2007
  9. scuba44

    scuba44 Dormant account

    Occupation:
    part-time attorney
    Location:
    Baltimore, USA
    Grand Prive payout runaround

    I'm also experiencing the runaround in payouts from Grand Prive. I've logged in two payout requests, one on Sept. 28 and one on Oct. 1. So far nothing in mail. I've talked to 3 different people there, Mario, Tina, and Ivan. They all say the same thing-check will be there this week. So far they are all wrong. They claim they had to switch processors. Are these payout problems applicable only to US players, or is it international? Is this casino going under? I got two payouts from them back in June fairly quickly. Any feedback or suggestions would be much appreciated. TIA
     
    3 people like this.
  10. Oct 29, 2007
  11. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    That's a good question... my first thought is that it is US only. Would be interested if anyone outside of NA is having the same troubles, I doubt it.
     
  12. Oct 30, 2007
  13. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    This is very strange

    I happened to get their emails with the bonus codes every week in September and played with one every week. The first cashout was by check (16 days)...I had asked about QT but someone had said they had to send a check, then I found out I could do QT and each week after that I had my withdrawal in 24 hours or less. It sounds like something happened. (Of course I haven't played for about 3 weeks so I don't have any recent info) About the same time they quit mailing the bonus codes!!!:D
     
  14. Oct 30, 2007
  15. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    We've known since october last that it would be hard to play from the land of the free.
     
  16. Oct 30, 2007
  17. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas
    Grand Prive

    At one time, there was no one faster than Grand Prive on payouts. That was last April when I began playing there, however. Customer service has gone way down now. They say one thing and do another without giving truths. I've been told something different from each email and each person I've spoken with there.

    Mario doesn't know Jackchit. He promised me they would reimburse my bounced check fees, etc. It's never happened and as of tonight, again, I get
    "Please note that we are experiencing problems with our processor and our finance team are working on the issue. We apologize for the huge delay and thank you for your patience regarding this matter." :mad::mad:

    Anyway, I don't think they're going under.... First they've got to send Recruit to S. Africa and I'm going to beg to be taken along on that trip!
     
    2 people like this.
  18. Oct 30, 2007
  19. recruit

    recruit Dormant account

    Occupation:
    recruiter
    Location:
    Dallas
    Hey TXMyTx...damn straight they better not go under before I go to South Africa!!!

    Have you ever dealt with Lee Michaels at Grand Prive? He seems to give a shit about the players and has been very responsive. As for payouts, I agree, they have gotten a little slower....used to see cashouts from them in 24 hours. When I made a QuickTender cashout, I generally see it show up in my QT account in about 4-5 days. I've done the check route before, but QT seems to be faster.

    Good luck!!!
     
    3 people like this.
  20. Oct 30, 2007
  21. recruit

    recruit Dormant account

    Occupation:
    recruiter
    Location:
    Dallas

    And by the way, you are welcome to come with!!! If you can fit in my suitcase, no problem! Course it might get a little crowded in there with my daughter, my brother and my mom all in there with you, but what the heck!:D
     
    1 person likes this.
  22. Oct 30, 2007
  23. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    recruit, enjoy.
     
  24. Nov 4, 2007
  25. lowrollerus

    lowrollerus Non-Gambler

    Occupation:
    Varies
    Location:
    Somewhere USA
    I stopped playing there because of lies and poor customer service...
     
    2 people like this.
  26. Nov 4, 2007
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    And now 911 has taken them on as a client and is touting them as the best thing on the Internet!
     
    1 person likes this.
  28. Nov 4, 2007
  29. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Along with Absolute Poker? LOL....gee, I think I'll run over and use some of Sting's links to sign up to a new casino, maybe a pokerroom too!! :D

    It is really sad what has happened to Grand Prive. They used to be one of the best "groups" on the internet. I played there exclusively for 2 or more years back in 2002 and on. Then, a few years ago, things really started to go downhill. I think it was this thread that someone made the comment about them just being incompetent. I'd tend to agree with that. I don't think their actions are malicious, they just don't have a clue what's going on, and they don't give a shit.

    I pretty much group them in now with Casino Rewards and a few other groups that I wouldn't play at with Simmo's money, lol. :D
     
    1 person likes this.
  30. Nov 4, 2007
  31. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    RE: IS IT JUST U.S. HAVING PROBLEMS

    Here is why I think they are having payouts with ALL players:

    I asked the head finance dept. guy: G. Williams how they had the payment procedure set up.

    I said "surely you do not have all of your processors processing both u.s. and non-u.s. payments and surely they each have certain types of payments that they are processing(at the time they had several processors).

    He responded no, they each processes anything both u.s. and non-u.s.

    Being I have been in records management, bookeeping and hospital administration for years, I suggested that they only send u.s. payouts to processor X and non-u.s. to processor Y. I also suggested that payouts not involving ANY banking institution (other than theirs) be processsed by one processor. This would include eco card, click2pay quicktender etc..

    He said that would be a good idea. I said" yes this way you know which processor is handling a players payout when they phone you (believe it or not they have to do some research to find out who is processing it).

    Guess they didn't impliment my suggestions.

    THEY ARE JUST NOt MANAGING THINGS CORRECTLY AND SUPPORT JUST DOESN'T GET PROVIDED THE INFORMATION SO THEY CAN'T ANSWER OUR QUESTIONS.

    Why these casino groups have no management/owner contact information is beyond me. You would think they would be intrested in improving their operation.
     
    3 people like this.
  32. Nov 4, 2007
  33. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    IMO only, they haven't really cared about forum postings and reputation for quite some time now, at least two years or more. Like I said, back in 2002-2003, they couldn't be beat for customer service, payouts, attention to detail and management being on top of things. There was a huge reshuffle of department heads, etc. around 2004 and it's gone nowhere but down since then.

    Just the fact that they've never cared to even have a rep on board here speaks volumes, IMO. I could be mistaken, but I seem to remember someone did sign up here and was told to close the account. This was quite awhile ago.

    I am positive you guys will all get your money eventually, but really, this is one of the last groups that would ever get my business.
     
    2 people like this.
  34. Nov 4, 2007
  35. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    well when a casino starts giving bounced checks then thats a big problem.
    bounced checks have nothing to do with changing banks it has to do with no money, at least thats what i think, i could be wrong though. so sorry for all the problems that the winners have i hope you all get your funds quickly before they close the doors, if thats whats happening, i guess its time for bryan to work some magic, hopefully he can find out whats going on. good luck to you all getting paid, so sorry again to you all.

    pevangel
     
    1 person likes this.
  36. Nov 4, 2007
  37. scuba44

    scuba44 Dormant account

    Occupation:
    part-time attorney
    Location:
    Baltimore, USA
    Hooray! One payout came in mail

    I'm happy to report that one payout of $900. by check came in yesterday's mail-36 days after payout request. We'll see if it clears after depositing it tomorrow. This leaves a second payout of $500. to go, which I requested on October 5. Hopefully the processor problem for US players has been solved; we'll see.
     

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