Grande Vegas - weird but eventually positive experience

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
What a weird experience I just had with Grande Vegas over a small $25 deposit. I really wanted to play at Jackpot Capital but haven't been able to get a response back from rep there about whether I could make another bonus deposit while awaiting withdrawal of funds. For reference see here: https://www.casinomeister.com/forums/threads/62600?t=62600.

While reading through these various chat sessions that took a lot of unnecessary time there were probably a few factors at work.

1) I have a substantial withdrawal pending from a sister casino

2) I requested a chat transcript though it was never offered or received, thank goodness for Notepad and cut and paste.

3) I was persistent

I'm now going to post a copied transcript of the various chat sessions. All in all I feel that they did right by me. The coupon I eventually was trying to redeem would have had a playthrough of $756.25 but the coupon Ella did manually only gave me a playthrough of $187.50.

______________________________________________________________________________


Please wait for a site operator to respond.

You are now chatting with 'Nina'

Nina: Welcome to our live chat service. How may I help you today?

horseplayer: I just redeemed a coupon and want to change it. I have not played on deposit yet. The coupon I redeemed has 60x playthrough and that is too high

Nina: Please hold for 2 minutes while I look into your query.

Nina: Would you like me to deny it for you?

Nina: Just in keep in mind, that if I deny you the active bonus on your account, then you will be excluded from this bonus, meaning you cannot redeem it again

horseplayer: yes please. is the only other option coupon HM06022 at 30x playthrough or is there some thing else I can use with 30x or less playthrough

Nina: I'm sorry , but at the moment I can not redeem such a coupon/bonus

Nina: 60X only

horseplayer: what do you mean it's listed on your website?

Nina: At the moment we do not offer it

horseplayer: HM06022 is listed on your website at 30x playthrough

Nina: yes, it is listed, but we do not redeemed it at the moment

horseplayer: i would like a transcript of this chat please.

Nina: I am sorry, I cannot help you further at the moment. Please send an e-mail with your concerns and this will be picked up by a manager.


-------------------------------------

You are now chatting with 'Phoebe'

Phoebe: Welcome to our live chat service. How may I help you today?

Please wait while I transfer the chat to 'Nina'.

You are now chatting with 'Nina'

Nina: Sorry , we got disconnected

Nina: I didn't cancel your active coupon

horseplayer: I was chatting with Nina and the casino disconnected. I would like the coupon I redeemed with 60x playthrough declined. That is too high. I have not played on the deposit

<I missed a line in my copy and paste where Nina advised again that if she denied the coupon it would not be available in the future>


horseplayer: I would not care for any future offers of 60x playthrough. It's just too high. But thanks for advising me in advance

Nina: HM06022 has a 37,5 X playthrough , not 30X

horseplayer: well 30x plus bonus if that works out to 37.5 I'm fine with that

Nina: okay, i will deny it right now

<I missed another line where Nina advised that she couldn't redeem the coupon I was seeking on her end>


horseplayer: That's fine. I will try to reddem through cashier if that's what you mean

Nina: The active bonus is denied

Nina: May I assist you with anything else today?

horseplayer: thanks

horseplayer: no thanks appreciate the help

Nina: You are welcome.

-----------------------------------

You are now chatting with 'Ella'

Ella: Welcome to our live chat service. How may I help you today?

horseplayer: yes I was just chatting with Nina and had her cancel a coupon where the playthrough was too high. I just went to cashier and reddemed a different coupon but it's now saying awaiting deposit. I still have not played on the original deposit


Ella: Please hold for 2 minutes while I look into your query.

Ella: It is an deposit bonus horseplayer

horseplayer: And I deposited

Ella: Please hold for 2 minutes while I look into your query.

Ella: It's on your account now horseplayer!

horseplayer: Thank you Ella!

Ella: I did it manually for you

-----------------------------------

You are now chatting with 'Phoebe'

Phoebe: Welcome to our live chat service. How may I help you today?

horseplayer: Hi Phoebe, I was chatting with Ella and she did a manual coupon redemtion for me using code xxxxx(deleted by me). I believe your system miscalculated the playthrough. It is showing as 187.50. If that is correct I appreciate it but I don't want to start playing on my deposit without clearing it first

Phoebe: it is ok

horseplayer: Really. my playthrough is 187.50?

Phoebe: yes

horseplayer: thank you.

Phoebe: You're welcome.

Phoebe: May I assist you with anything else today?

horseplayer: No, I really appreciate the generous bonus

Phoebe: Thanks for chatting and have a nice day. Enjoy playing in the casino!

________________________________________________________________________________

So in the end I give Grande Vegas a thumbs up for how this shook out.
 
Wow that's a low playthru amount. Is that bonus code you posted on thier promotions page?
 
I do know that Jackpot Group refers to playthourgh as 60x but that is on the bonus side and not the deposit. Of course double check it, but have had this happen to me before and took 20 mins of speaking with them to figure out they refer to 60x on the bonus. Of course ND bonuses are 60x.
 
I do know that Jackpot Group refers to playthourgh as 60x but that is on the bonus side and not the deposit. Of course double check it, but have had this happen to me before and took 20 mins of speaking with them to figure out they refer to 60x on the bonus. Of course ND bonuses are 60x.

In this case the 60x applied to deposit as well. The playthrough was $1500+ on $25 deposit.
 
Playthrough amounts

Hi there,

Our match bonuses have a playthrough always of 30x the sum of deposit plus bonus. Here are some examples:

100% match playthrough is calculated as 30x deposit + 30x bonus = 60x deposit ONLY
50% match playthrough is calculated as 30x deposit and since the match is only 50% then (50% of 30x=) 15x the bonus = 45x the deposit ONLY
25% match playthrough is calculated as 30x deposit and since the match is only 25% then (25% of 30x=) 7.5x the bonus = 37.5x the deposit ONLY

As can be seen above, the system calculates the multiple on the deposit amount as it can vary from customer to customer.

I hope this has clarified the question of how our match bonuses work.

@horseplayer, deposit cannot be made, when a payout is pending approval/processing.

Have a lovely weekend everyone.

Kind regards,
Yasmeen

PS Don't forget to check out and SCORE BIG with the
You do not have permission to view link Log in or register now.
!
 
Hi there,

Our match bonuses have a playthrough always of 30x the sum of deposit plus bonus. Here are some examples:

100% match playthrough is calculated as 30x deposit + 30x bonus = 60x deposit ONLY
50% match playthrough is calculated as 30x deposit and since the match is only 50% then (50% of 30x=) 15x the bonus = 45x the deposit ONLY
25% match playthrough is calculated as 30x deposit and since the match is only 25% then (25% of 30x=) 7.5x the bonus = 37.5x the deposit ONLY

As can be seen above, the system calculates the multiple on the deposit amount as it can vary from customer to customer.

I hope this has clarified the question of how our match bonuses work.

@horseplayer, deposit cannot be made, when a payout is pending approval/processing.

Have a lovely weekend everyone.

Kind regards,
Yasmeen

PS Don't forget to check out and SCORE BIG with the
You do not have permission to view link Log in or register now.
!

You have cleared it up for the most part but it still results in a 60x playthrough. Perhaps it's because you have a higher payout percentage but I personally wwould never want to play with a 60x playthrough. Thanks for answering though
 
The Jackpot Capital casino group (J.C., Grande Vegas, Slotastic, and Lucky Club) is one of the oldest and most reputable in the business. Customer service is also top notch. Bonus rules are always clearly posted. Withdrawals are processed lightning fast. My experience with this group has been stellar. I don't always win, but I always feel like I at least got a fair game. :)
 

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