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Grande Vegas - weird but eventually positive experience

Discussion in 'America the Beautiful' started by horseplayer, Jun 9, 2014.

    Jun 9, 2014
  1. horseplayer

    horseplayer Senior Member MM

    Occupation:
    NA
    Location:
    Charlotte, NC
    What a weird experience I just had with Grande Vegas over a small $25 deposit. I really wanted to play at Jackpot Capital but haven't been able to get a response back from rep there about whether I could make another bonus deposit while awaiting withdrawal of funds. For reference see here: http://www.casinomeister.com/forums/showthread.php?t=62600.

    While reading through these various chat sessions that took a lot of unnecessary time there were probably a few factors at work.

    1) I have a substantial withdrawal pending from a sister casino

    2) I requested a chat transcript though it was never offered or received, thank goodness for Notepad and cut and paste.

    3) I was persistent

    I'm now going to post a copied transcript of the various chat sessions. All in all I feel that they did right by me. The coupon I eventually was trying to redeem would have had a playthrough of $756.25 but the coupon Ella did manually only gave me a playthrough of $187.50.

    ______________________________________________________________________________


    Please wait for a site operator to respond.

    You are now chatting with 'Nina'

    Nina: Welcome to our live chat service. How may I help you today?

    horseplayer: I just redeemed a coupon and want to change it. I have not played on deposit yet. The coupon I redeemed has 60x playthrough and that is too high

    Nina: Please hold for 2 minutes while I look into your query.

    Nina: Would you like me to deny it for you?

    Nina: Just in keep in mind, that if I deny you the active bonus on your account, then you will be excluded from this bonus, meaning you cannot redeem it again

    horseplayer: yes please. is the only other option coupon HM06022 at 30x playthrough or is there some thing else I can use with 30x or less playthrough

    Nina: I'm sorry , but at the moment I can not redeem such a coupon/bonus

    Nina: 60X only

    horseplayer: what do you mean it's listed on your website?

    Nina: At the moment we do not offer it

    horseplayer: HM06022 is listed on your website at 30x playthrough

    Nina: yes, it is listed, but we do not redeemed it at the moment

    horseplayer: i would like a transcript of this chat please.

    Nina: I am sorry, I cannot help you further at the moment. Please send an e-mail with your concerns and this will be picked up by a manager.


    -------------------------------------

    You are now chatting with 'Phoebe'

    Phoebe: Welcome to our live chat service. How may I help you today?

    Please wait while I transfer the chat to 'Nina'.

    You are now chatting with 'Nina'

    Nina: Sorry , we got disconnected

    Nina: I didn't cancel your active coupon

    horseplayer: I was chatting with Nina and the casino disconnected. I would like the coupon I redeemed with 60x playthrough declined. That is too high. I have not played on the deposit

    <I missed a line in my copy and paste where Nina advised again that if she denied the coupon it would not be available in the future>


    horseplayer: I would not care for any future offers of 60x playthrough. It's just too high. But thanks for advising me in advance

    Nina: HM06022 has a 37,5 X playthrough , not 30X

    horseplayer: well 30x plus bonus if that works out to 37.5 I'm fine with that

    Nina: okay, i will deny it right now

    <I missed another line where Nina advised that she couldn't redeem the coupon I was seeking on her end>


    horseplayer: That's fine. I will try to reddem through cashier if that's what you mean

    Nina: The active bonus is denied

    Nina: May I assist you with anything else today?

    horseplayer: thanks

    horseplayer: no thanks appreciate the help

    Nina: You are welcome.

    -----------------------------------

    You are now chatting with 'Ella'

    Ella: Welcome to our live chat service. How may I help you today?

    horseplayer: yes I was just chatting with Nina and had her cancel a coupon where the playthrough was too high. I just went to cashier and reddemed a different coupon but it's now saying awaiting deposit. I still have not played on the original deposit


    Ella: Please hold for 2 minutes while I look into your query.

    Ella: It is an deposit bonus horseplayer

    horseplayer: And I deposited

    Ella: Please hold for 2 minutes while I look into your query.

    Ella: It's on your account now horseplayer!

    horseplayer: Thank you Ella!

    Ella: I did it manually for you

    -----------------------------------

    You are now chatting with 'Phoebe'

    Phoebe: Welcome to our live chat service. How may I help you today?

    horseplayer: Hi Phoebe, I was chatting with Ella and she did a manual coupon redemtion for me using code xxxxx(deleted by me). I believe your system miscalculated the playthrough. It is showing as 187.50. If that is correct I appreciate it but I don't want to start playing on my deposit without clearing it first

    Phoebe: it is ok

    horseplayer: Really. my playthrough is 187.50?

    Phoebe: yes

    horseplayer: thank you.

    Phoebe: You're welcome.

    Phoebe: May I assist you with anything else today?

    horseplayer: No, I really appreciate the generous bonus

    Phoebe: Thanks for chatting and have a nice day. Enjoy playing in the casino!

    ________________________________________________________________________________

    So in the end I give Grande Vegas a thumbs up for how this shook out.
     
  2. Jun 10, 2014
  3. john39

    john39 Senior Member PABnonaccred

    Occupation:
    analyst
    Location:
    dfw
    Wow that's a low playthru amount. Is that bonus code you posted on thier promotions page?
     
  4. Jun 10, 2014
  5. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I do know that Jackpot Group refers to playthourgh as 60x but that is on the bonus side and not the deposit. Of course double check it, but have had this happen to me before and took 20 mins of speaking with them to figure out they refer to 60x on the bonus. Of course ND bonuses are 60x.
     
  6. Jun 11, 2014
  7. horseplayer

    horseplayer Senior Member MM

    Occupation:
    NA
    Location:
    Charlotte, NC
    In this case the 60x applied to deposit as well. The playthrough was $1500+ on $25 deposit.
     
  8. Jun 13, 2014
  9. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Playthrough amounts

    Hi there,

    Our match bonuses have a playthrough always of 30x the sum of deposit plus bonus. Here are some examples:

    100% match playthrough is calculated as 30x deposit + 30x bonus = 60x deposit ONLY
    50% match playthrough is calculated as 30x deposit and since the match is only 50% then (50% of 30x=) 15x the bonus = 45x the deposit ONLY
    25% match playthrough is calculated as 30x deposit and since the match is only 25% then (25% of 30x=) 7.5x the bonus = 37.5x the deposit ONLY

    As can be seen above, the system calculates the multiple on the deposit amount as it can vary from customer to customer.

    I hope this has clarified the question of how our match bonuses work.

    @horseplayer, deposit cannot be made, when a payout is pending approval/processing.

    Have a lovely weekend everyone.

    Kind regards,
    Yasmeen

    PS Don't forget to check out and SCORE BIG with the You must register/login in order to see the link.!
     
    1 person likes this.
  10. Jun 15, 2014
  11. horseplayer

    horseplayer Senior Member MM

    Occupation:
    NA
    Location:
    Charlotte, NC
    You have cleared it up for the most part but it still results in a 60x playthrough. Perhaps it's because you have a higher payout percentage but I personally wwould never want to play with a 60x playthrough. Thanks for answering though
     
    1 person likes this.
  12. Jun 28, 2014
  13. kidgamer

    kidgamer Dormant account

    Location:
    Los Angeles
    The Jackpot Capital casino group (J.C., Grande Vegas, Slotastic, and Lucky Club) is one of the oldest and most reputable in the business. Customer service is also top notch. Bonus rules are always clearly posted. Withdrawals are processed lightning fast. My experience with this group has been stellar. I don't always win, but I always feel like I at least got a fair game. :)
     
    2 people like this.

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