Question Grande Vegas terms

gambblex

Expanding Wild
Joined
Jul 16, 2007
Location
UA
Hi guys,

Got my withdrawal cancelled @ Grande Vegas due to my own mistake. Claimed a free chip while having a withdrawal pending.

I mean,yeah ,I screwed up. It's in their terms and I thought I'm pretty familiar with these but somehow this thing escaped my memory or it wasn't always in the terms.

I mean,I've deposited with no bonus-submitted a small wd-found a freebie in the cashier,claimed it-blew the freebie-reversed wd-played some more-won some more-submitted wd-got winnigs void.

Well ,it sucks I guess but the question is: how exactly claiming a free chip when having a withdrawal
can cause harm to a casino? Or how exactly one could get an advantage over the casino in such case?

Why is this considered an abuse ?

Cheers!
 

ternur

Deep in the Mosh'sh Pit
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
It's a pretty poor term. In your case, it would be a stretch to describe your actions as abusive IMO.

Did you try contacting their rep @Jackpot Capital ? Since they are accredited, they should be available to assist you.

Their terms indicate that the winnings may be cancelled if bonus is claimed while having a pending withdrawal. Contact the rep, perhaps they will make a fair decision after reviewing your account.
 

Jackpot Capital

Dormant account
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Feb 17, 2009
Location
Cyprus
Hi Gambblex,

Accounts are reviewed based on the Casino's Terms and Conditions. See link here:
You do not have permission to view link Log in or register now.


Yasmeen
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
I don't understand.

How can winnings derived from a players own deposit be voided because said player used a freebie after requesting a WD of winnings that he earned with his own deposit.

I would call that a rogue term.
 

gambblex

Expanding Wild
Joined
Jul 16, 2007
Location
UA
Not sure why it has to be like this but it usually takes up to two weeks to get any reaction from the rep. The whole communication process is so damn tedious.
 

gambblex

Expanding Wild
Joined
Jul 16, 2007
Location
UA
Lol I don't believe this rep didn't have a single PM in one 1.5 months apart from mine which are still unanswered.
 

zreb

Experienced Member
PABaccred
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Sep 21, 2013
Location
currently in US
That's really dirty. Reducing your active balance to 0 should wipe out any obligations from a previous bonus, so using that to confiscate winnings from real money (non bonus play) is a bad trick. It would be understandable if you won from the bonus and they took that away, but instead they're just using it as an excuse to freeroll you after the fact on your real money play. As soon as you took the bonus, they're saying it was no longer possible for you to win - even once you started playing again with your own real money. But if you had lost, no way were you ever seeing a dime of those losses back. So yeah, they 100% just freerolled you here. You couldn't win, you could only lose.

So if you had withdrawn, redeposited, and played like that everything would have been fine, but since you reversed, no winnings for you. Whether or not they have a technical right to do this is tough to say, you could consider a PAB, but as I said above, it's a pretty bad trick either way.

Another day in the world of US facing online casinos.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Got my withdrawal cancelled @ Grande Vegas due to my own mistake. Claimed a free chip while having a withdrawal pending.

I mean,yeah ,I screwed up. It's in their terms ...
As much as this sucks the bottom line is that you violated the Terms, no?

Why they have that term is not really the point. The fact is that you accepted it in order to play and then -- inadvertently or not -- broke it.

I can fully understand where one might say "that's a crappy Term and I'm not going to play there any more" and that of course is totally a valid choice to make. BUT, if you accept the Term(s) and proceed then generally speaking you are bound by them, and violations have consequences.
 

4048

Experienced Member
Joined
Jul 20, 2017
Location
Malta
As much as this sucks the bottom line is that you violated the Terms, no?

Why they have that term is not really the point. The fact is that you accepted it in order to play and then -- inadvertently or not -- broke it.

I can fully understand where one might say "that's a crappy Term and I'm not going to play there any more" and that of course is totally a valid choice to make. BUT, if you accept the Term(s) and proceed then generally speaking you are bound by them, and violations have consequences.
Is it fair that an accredited casino can act like this though?

The money was won and on its way before he picked up a bonus which essentially wiped out all his winnings that was unrelated to the bonus.

At least that's what I'm reading from this.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Is it fair that an accredited casino can act like this though?
As far as I can tell they have a Term that is unpopular but not IMO predatory or blatantly unfair. Bit of a PITA, sure, but not much more than that afaict.

Given the complexity of managing bonuses, never mind simultaneous bonuses, I can well imagine that they'd want something like that in place.

If there's something nefarious here that I'm missing feel free to point it out but as it stands I don't see the problem with an Accredited casino having said Term.
 
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dunover

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So if you had received the said pending w/d you could have played the freebie legitimately afterwards? IF you have lost winnings from a separate cash deposit as a result, yes I think it's a dreadful term. The two entities are entirely separate and should be treated as such. I cannot see the logic of it, as if you had received the withdrawal already then played the chip, the casino's liability would be exactly the same. :confused:
 

Jono777

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Wolverhampton
FWIW, Over the years I have come across this term at various casinos, numerous times.

Granted a bit unfair and not so common nowadays however something I as a semi-educated player knew existed and was aware of 'back in the day'

Maybe an alternative could be sought via communication with the casino management such as a 50% offering of winnings, just an idea?
 

TheAddict

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Jan 9, 2013
Location
Kent
Would be nice if a simple pop up appeared before accepting, if a player is thrown a free chip at such a lucratively convenient time for a casino as for them to be able to catch out unsuspecting players (or even forgetful players) by throwing a free chip at that particular time and thus void none related withdrawals as a result of it being accepted.
A pop up/warning that might suggest that a pending withdrawal is active, or a polite reminder to make sure that no withdrawal is pending due to term bonus terms xx.xx before accepting this well timed balance eradicating free chip., etc.


I'd personally love to know how many less experienced gamblers have fell foul to this term, and just how much the casinos who use it have confiscated/profited as a result.

I've heard of it before, though imo its something in the heat of the moment you could easily forget (hence, a pop up/warning of possible consequences would be nice).
But luckily for me its not, afaik, at any casinos i play at. I could imagine possibly forgetting about it myself though during the excitement of just having made one of those rare big withdrawals that occour after hours of an mentally exhausting session, and my neighbours would no doubt need to be reaching for those ear plugs again in if that ever happened...
 

Jono777

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IIRC, a lot of the MG only viper casinos used to have this term, yet have pending periods AND bombard you with bonus offers

No, No, No IMO but if its in their terms, then its in their terms :(
 

goatwack

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Another case of just because a casino can, should they

That distrust between casino and players is only going to widen when they pull stunts like this, it's the legal vs ethical chestnut again

Sucker-punch and potentially discretionary rug-pullers like this aren't what maketh an accredited casino in my view. Just a greedy one
 

Mr_Slot5

Experienced Member
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May 6, 2019
Location
Cheshire
In situations like these, where there has been no bonus abuse or anything untoward like that, I cannot for the life of me work out why the casino would not just pay it out or at least come to a compromise.

I mean, paying out now would likely retain the customer in future, and most likely they'd get more than the withdrawn amount back. Is it really that big of a deal to the casino? If the withdraw amount is going to financially hurt the casino, they shouldn't be up and running as a business anyway. If it isn't going to hurt the casino financially then just do the right thing, pay it out and retain a customer!
 

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