Grande Vegas -Problem withdrawing to ewallet

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Took a bonus, met WR, emailed my docs (which were received), went to cash out and the software errors and tells me:

Account ID must be 12 characters

Welll.... my ewallet account # is 10 digits... always has been. Works at other RTG cashiers... so ... what's up?? Anyone have a simple solution?

I want to cash out when I want to cash out... savvy? :D and I won't play it back. So... there it sits till someone in Finance decides to 'fix' it?

I have PM'd Melanie... but it's the weekend...
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
If the casino has Live Chat, why don't you go there and ask about it.
I did... The lad had no clue as to what the problem is, said he would refer it to Finance.

P.S..... Forgot to mention that my deposit was made from the same ewallet I'm trying to withdraw to ... (using the same account# that the WD software won't accept).
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
my qt is nine digits

my E WA.. xpress is seven digits :confused:


they prolly got a form error
merry christmas R C
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I have been contacted by the rep and she is helping with my little problem. Thanks!

I must say... they really need to get this fixed in the software!
 

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