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Bonus Complaint Grande Vegas is not paying my winnings

Discussion in 'Casino Complaints - Bonus Issues' started by mercalovn, Jan 8, 2016.

    Jan 8, 2016
  1. mercalovn

    mercalovn Banned User - can't read

    Occupation:
    an engineer
    Location:
    Kharkiv
    Hello. I have such a problem here. I hope you can help me with it, because I'm desperate.I was deceived casino Grande Vegas. This casino refuses to pay me my honest win. Somewhere in the middle of November 2015, I signed up and started to play in the casino, because he had heard about the casino very good reviews from friends, as well as reading good reviews in various forums.I first played in casinos no deposit bonus, I liked the casino. Then I decided to make a deposit and play at the casino for real money. Later, the casino started to send me an email various coupons with no deposit bonus. I was delighted by this. I used these coupons and also sometimes make a deposit and play for real money. As a result, I did not win, but the game itself in this casino I liked. In the end after all this in the column of active bonuses I have found a no deposit bonus of 25 dollars, although he was not there.I thought that the casino so encouraged me as an active player. I tried to activate the coupon. Coupon activated.I played this code and put it on the withdrawal of $ 180. My joy knew no bounds. I praised this casino to all my friends and acquaintances. But later I was disappointed, as the casino refused to pay the winnings, arguing that allegedly I used two no deposit coupon consistently. If I can't do it, why this casino has provided me this coupon, and activated it, when I clicked on it.After all, if the rules on the need to make real money before using this coupon, this casino should not activate me this coupon. But the casino activated me this coupon. If when you activate the coupon casinos has offered make a Deposit, so I had the opportunity to use a coupon, I would have made a Deposit, because I am an honest player and break the rules the casino I have no intention of. But the casino didn't offer to make a Deposit, and freely redeemed the coupon without any Deposit. But the casino didn't offer to make a Deposit. Casino freely activated the coupon without any Deposit. Therefore, I believe that the casino improperly denies me my fair winnings and specially didn't want to pay me money. I hope to get help on your forum, because I'm just in despair and I don't know what to do. I also want to warn other players of the game in the casino, because I'm sure it's just a casino and deceive other players, the casino will encourage bonus and then just cheat and refuse to pay out winnings. Therefore, I caution all new players from the game in a dishonest casino, and hope to find help and support on this forum.
     
  2. Jan 8, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hi mercalovn and welcome to CM :)

    It is clearly stated in their Terms&Conditions, hence your withdrawal will not be paid:

     
  4. Jan 8, 2016
  5. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Sorry no support here and you will not be paid.

    Their system can't see if you have made a deposit between the coupons. They give them out often so you have to keep track on what you do by yourself.

    Make sure next time or all the time at every casino...READ THE RULES! Their rules for these bonuses is clear. Very clear.

    Good luck in the future!


    Edit: Harry, do you know when I'm going to post?:eek2:
     
    5 people like this.
  6. Jan 11, 2016
  7. mercalovn

    mercalovn Banned User - can't read

    Occupation:
    an engineer
    Location:
    Kharkiv
    At first. All normal casino player never activated the coupon if the player is not entitled to use the coupon. In my case the casino this coupon is activated without any problems. And if their system can not keep track of whether the player brought a deposit or not, this system is bad and bad casino. Good casino no should activate all the coupons in a row, if a player on these coupons is not entitled. Secondly. I am from Ukraine and I know English is bad, so when I read the rules, I used an online translator, and I did not understand correctly the item 23. I thought, that to qualify to use multiple no Deposit coupons I have at any time to make deposit and not between the coupons. And since I was playing for real money, plus everything casino activated coupon, I thought, that I have right to use the coupon. That players not misleading, it should not activate the coupons. And also it would be good to make the casino the ability to read the rules in different languages to players clearly understand the rules and have not used an online translator. Thirdly. Casino me in December, and most recently, in January, sent no Deposit coupons and the letter clearly warned that you need to make a Deposit to get coupons to use. When the casino has provided in the column active bonuses no Deposit coupon, with which I won $ 180, casino I was not warned that you need to make a Deposit to be eligible to use the coupon. In this case, from the casino, there was no warning. Therefore, I believe that the casino should pay me my winnings honest and must not cheat an honest player.
     
  8. Jan 11, 2016
  9. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    If they sent the player a email with a no deposit coupon they should obviously honor it. If they don't want people using multiple no deposit bonusen head to head, dont send them such bonuses, it's as simple as that.

    IMHO this breaks Casinomeisters standard which says that accredited casinos "Must not use false, misleading or deceptive advertising.", but I guess others might see it otherwise, but it might be worth a PAB.
     
    1 person likes this.
  10. Jan 11, 2016
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Not necessarily true. Bonus offers are almost always subject to limitations per the Terms. It would be nice if they honoured it but simply receiving the thing in your inbox does not imply a binding contract.
     
  12. Jan 11, 2016
  13. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    Well legally you are of course right, but if they don't honour it I think it says alot about them as whether a player has done a deposit in between two chips are something they can check pretty easily.
     
  14. Jan 11, 2016
  15. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Grande Vegas are sending out emails every Monday. In those emails there is a code for a deposit bonus + a code for a free chip that you can use if you have made a deposit in that month.
    In all emails they are sending out they are clear what rules there are, or where you can find them.

    I'm sure it's tempting to use it, but noone can claim they didn't know the rules.
     
  16. Jan 11, 2016
  17. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    When you say it, I remember getting some of these emails aswell. Then I agree with you as it's clearly stated how the promo works. I thought this was a case where they sent out just a code for a free chip as they sometimes do aswell.
     
    1 person likes this.
  18. Jan 11, 2016
  19. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    That happens maybe for Christmas, but the rules are there at that time too.

    Not even winnings from a birthday free chip is honoured...which I think is awful since it's sent out for your ''special day''.

    I remember a time when I loved this group for always giving free chips and it didn't matter if you were a depositor or not. They paid if you won.
    They are not like that anymore, and I'm not so fond of them, but I guess they have a tough time too.
     
  20. Jan 11, 2016
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin Note: zero tolerance policy

    @ mercalovn

    Did you bother to read our no tolerance policy on posting complaints (notify casino rep, don't use derogatory language like deceive, etc. etc.,)? Or are you exempt from this policy because you didn't read it - like bonus terms?
     
  22. Jan 11, 2016
  23. mercalovn

    mercalovn Banned User - can't read

    Occupation:
    an engineer
    Location:
    Kharkiv
    No deposit bonus, with which I won $ 180, did not come to e-mail, he appeared in my column of active coupons and this no deposit bonus activated when you click on it.
     
  24. Jan 11, 2016
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please do not ignore my question. Have you contacted the casino representative?
     
  26. Jan 11, 2016
  27. mercalovn

    mercalovn Banned User - can't read

    Occupation:
    an engineer
    Location:
    Kharkiv
    I wrote in a support casino Grand Vegas on this issue here on this email This email is not visible to you. and informed them that if they do not pay me to win, then I will leave the complaint in this forum. Casino refused to pay, respectively, I left a complaint on this forum asking for help in this situation.
     
  28. Jan 11, 2016
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Then in other words you did not read - or you just ignored the zero tolerance policy that is posted on every page of the complaints section.

    Next time, when you click "agree" make sure you are actually read and understand the policies you are agreeing to.

    Enough time wasted - bye.
     
    1 person likes this.

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