Grande Vegas (HELP)

GreyDay

Banned User
Joined
Feb 2, 2010
Location
Atlanta
Hello I am new to this forum. I am having problems with Grande Vegas Casino. I have had an account with GV for nearly 6 months. I have never had a problem until recently. A few days ago I received a promotional email with my name and email on it. It came directly from Grande Vegas. The email stated free $25 and 200% match bonus. I logged into my account and redeemed the coupon code. And received the $25 No deposit Bonus. I managed to meet the wager requirements. I then requested a withdrawal. A few days later my withdrawal was denied. Upon asking support what happened. They stated that the email was sent to me in error. But how is that so? Its addresses me by name and email address. Even now if I log into my account and go to redeem coupon page. It has 200% match bonus as my new coupon offer. The support guy was very understanding. But said it was a management decision. Over the past 6 months I have deposited at GV in good faith. Error or not this isn't fair in my book. I wrote a person by the name of Madison but haven't heard anything from him. What else is there for me to do?
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
First thing you should do GreyDay is to send a PM (Private Message) to the GrandeVegas rep. I believe that may be Madison (a gal I think, as opposed to a "he"). Here's the link to her profile:

https://www.casinomeister.com/forums/members/

Make sure you click on Private as opposed to Public message.

JMO...but I think they should honour the coupon/promo. Sent in error or not, you played it in good faith...it was redeemable, and it had your name on it.

Should you not get a satisfactory response from the rep, you can try the PAB (Pitch A Bitch) route. If you decide to do that, you should not make any more posts on the subject, on the forum. Best of luck. Please let us know once it's all resolved one way or another what the outcome was.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
OOPS!! Pina got here before me!! She is much better at explaining things than I am. Nicer too!!!

Now that depends on who you talk to. :laugh:

Sometimes I'm Quick Draw McGraw (remember that cartoon...ha ha). Sometimes I'm slower than molasses on a sub zero day. :D
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FYI, introduction to the Pitch-A-Bitch (PAB) process is here: Pitch-A-Bitch FAQ.

You need to read _all_ of it since there are rules and guidelines that need to be followed if you are to have a successful PAB experience.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Now that depends on who you talk to. :laugh:

Sometimes I'm Quick Draw McGraw (remember that cartoon...ha ha). Sometimes I'm slower than molasses on a sub zero day. :D

Yeah, I remember that cartoon with this flashy name. I saw it when I was a 10-year old and I am now 50. Fond memories they bring.

As for Pina being nicer wait till you get in her path on some hot issues.
 
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