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Grande Vegas and JPC

Discussion in 'Casino Complaints - Bonus Issues' started by Zodiac, Jul 24, 2010.

    Jul 24, 2010
  1. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    You know that GV belongs now to Jackpot Capital Group.

    I have had an acccount before GV belongs to JPC.

    Today i got a post letter stated with a personal offer $25 free.

    [​IMG]

    Wanted to redeem it at the cashier but it hasn't worked.

    Then went to Live-Chat and asked why it don't work.

    The answer from support agent was that this was sent to me in error and she will do it this and last time manually but i should not redeem any bonus offer in the future because i should have reached the maximum bonus quota.

    :confused: my last play and deposit with bonus code was on April, so how can it be that i should have reach the maximum of bonus quota ?

    At the end of April it has worked nothing with bonus codes and i believe that was the time where GV was taken by JPC.

    Is that a joke or what should this statement mean ?

    I'm also a member at Jackpot Capital and Slotastic where not have had any problems.


    It always going be worse with the whole casinos. :mad:
     
  2. Jul 25, 2010
  3. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I got the exact same excuse and when I was not told how or why, I requested that they close my account. There was no attempt to appease me as a customer. She just said, something to the effect of, "fine, your account is now closed".
     
  4. Jul 25, 2010
  5. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    It's a good example for how to treat customers :eek:

    I hope that this will be not the policy and will be not affect to the Jackpot Capital Group, they should be showing more transparency to their customers.
     
  6. Jul 25, 2010
  7. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    I received the same thing...and, since I have had an account at GV figured it was worthless and threw it in file #13:D Do any of these casinos know from minute to minute who is doing what?
     
  8. Jul 25, 2010
  9. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    I got it today also and since I'm having pc problems put it aside for some other day but when I couldn't get anywhere else except here:confused: I decided to give it a try and it worked. smooth, fast and lost LOL but it worked. I think its quite odd that this is the only place I can go on the whole web don't you?
    and grand vegas. :rolleyes:
     
  10. Jul 25, 2010
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I havent received the letter yet but nevertheless went to live chat to ask about my status. Reply was that I have not exceeded my bonus quota limit but my address is not on the list of players who will receive the code. For the records, I had deposited dozens of times at this casino.
     
  12. Jul 25, 2010
  13. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Hey Chu, crazy too :D

    what they mean with bonus quota ?

    who decide ? and on which basis they decide ?

    Is that stated anywhere ?
     
  14. Aug 1, 2010
  15. slafs

    slafs Dormant account

    Occupation:
    Professional computer geek
    Location:
    ˈnɔrweɪ
    Old thread, but I just received the same offer - and excuse!

    So, $3,300.00 in and $728.00 out doesen't even qualify me for a measly $25? Wonder what a good customer looks like? :what:
     
  16. Aug 1, 2010
  17. BIGZEDBUD

    BIGZEDBUD Experienced Member

    Occupation:
    senior buyer
    Location:
    Under a bridge
    I got the same letter too. Tried to redeem in cashier, no go, then talked to live chat, there was no problem. Lasted all of 15 minutes...lol...not that I expected anymore than that.
     
  18. Aug 1, 2010
  19. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    I got the same cd and bonus offer and when I tried to redeem it, it wouldn't work and they informed me to deposit first as I had exceeded to. I haven't played at this casino this year I believe.

    I told her it was a welcome back offer and she still refused to credit unless I deposited...nonono:)
     
  20. Aug 1, 2010
  21. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    I got the same letter and code worked just fine for me. Course I lost in minutes and with $1500 playthru on $25 stands to reason.

    Funny thing is that I haven't made but maybe 2 deposits at JPC and none at Grande Vegas.

    Gotta wonder who does the picking on who gets what. :D
     
  22. Aug 1, 2010
  23. cheetahwind

    cheetahwind Dormant account

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    I got the code myself, ended up having to talk to live chat. Was told to try again in 5 minutes. After 5 minutes it worked like a charm. Almost made playthrough then as usual my money went poof. It was fun though. I hate to say it, because of the lack of decent withdrawal options. I've decided to stop playing at RTG casinos for now and play at 3Dice and English Harbour Group casinos. At least there I have some decent withdrawal options.
     
  24. Aug 2, 2010
  25. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    Thats enough to make a grown man cry isn't it. Wonder why I got it then since I believe I cashed out 4 or 5 grand on a 50 deposit maybe a little more but not much. somethings rotten in Denmark? and why mention the previous records. oh well it seems time for you to move on, but I'd certainly take a second look at my CS staff if I owned that casino since one of them just ran off a good depositing customer over a 25 chip. :what:
     
    1 person likes this.
  26. Aug 4, 2010
  27. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I too got the letter and lo and behold the code did not work. Live chat said that I exceeded the bonus quota. I havent deposited in the last couple of months due to the tightness of the slots but I have deposited quite regularly and never had a cashout. Still I can't get anymore bonuses and since the slots are so tight accross the JC group for me in the last several months depositing without a bonus is like throwing my money in the trash.

    Anyway after getting the exceeded the quota line from the CS agent I requested my account be closed. He told me he couldn't close any accounts. Anyways I emailed the casino stating the situation and that I wanted my account be closed. They credited the $50 to my account but honestly I really don't think I will be depositing there in the future.
     
  28. Aug 4, 2010
  29. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    If they refused to close your account they violated one of the basics of being accredited as far as self exclusion requests are concerned. This is serious and I feel Bryan would want to know about this! Not cool!

    BTW, I went through the same thing with them and when I asked to have my account closed, the customer service rep was rude and said "your account is now closed". Let em keep running off business and pretty soon they won't have customers to run off.
     

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