Grande Vegas and JPC

Zodiac

Senior Member
webmeister
PABaccred
PABnorogue
Joined
Feb 16, 2006
Location
Europe
You know that GV belongs now to Jackpot Capital Group.

I have had an acccount before GV belongs to JPC.

Today i got a post letter stated with a personal offer $25 free.



Wanted to redeem it at the cashier but it hasn't worked.

Then went to Live-Chat and asked why it don't work.

The answer from support agent was that this was sent to me in error and she will do it this and last time manually but i should not redeem any bonus offer in the future because i should have reached the maximum bonus quota.

:confused: my last play and deposit with bonus code was on April, so how can it be that i should have reach the maximum of bonus quota ?

At the end of April it has worked nothing with bonus codes and i believe that was the time where GV was taken by JPC.

Is that a joke or what should this statement mean ?

I'm also a member at Jackpot Capital and Slotastic where not have had any problems.


It always going be worse with the whole casinos. :mad:
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
You know that GV belongs now to Jackpot Capital Group.

I have had an acccount before GV belongs to JPC.

Today i got a post letter stated with a personal offer $25 free.



Wanted to redeem it at the cashier but it hasn't worked.

Then went to Live-Chat and asked why it don't work.

The answer from support agent was that this was sent to me in error and she will do it this and last time manually but i should not redeem any bonus offer in the future because i should have reached the maximum bonus quota.

:confused: my last play and deposit with bonus code was on April, so how can it be that i should have reach the maximum of bonus quota ?

At the end of April it has worked nothing with bonus codes and i believe that was the time where GV was taken by JPC.

Is that a joke or what should this statement mean ?

I'm also a member at Jackpot Capital and Slotastic where not have had any problems.


It always going be worse with the whole casinos. :mad:

I got the exact same excuse and when I was not told how or why, I requested that they close my account. There was no attempt to appease me as a customer. She just said, something to the effect of, "fine, your account is now closed".
 

Zodiac

Senior Member
webmeister
PABaccred
PABnorogue
Joined
Feb 16, 2006
Location
Europe
I got the exact same excuse and when I was not told how or why, I requested that they close my account. There was no attempt to appease me as a customer. She just said, something to the effect of, "fine, your account is now closed".

It's a good example for how to treat customers :eek:

I hope that this will be not the policy and will be not affect to the Jackpot Capital Group, they should be showing more transparency to their customers.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
I received the same thing...and, since I have had an account at GV figured it was worthless and threw it in file #13:D Do any of these casinos know from minute to minute who is doing what?
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
I got it today also and since I'm having pc problems put it aside for some other day but when I couldn't get anywhere else except here:confused: I decided to give it a try and it worked. smooth, fast and lost LOL but it worked. I think its quite odd that this is the only place I can go on the whole web don't you?
and grand vegas. :rolleyes:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I havent received the letter yet but nevertheless went to live chat to ask about my status. Reply was that I have not exceeded my bonus quota limit but my address is not on the list of players who will receive the code. For the records, I had deposited dozens of times at this casino.
 

Zodiac

Senior Member
webmeister
PABaccred
PABnorogue
Joined
Feb 16, 2006
Location
Europe
I havent received the letter yet but nevertheless went to live chat to ask about my status. Reply was that I have not exceeded my bonus quota limit but my address is not on the list of players who will receive the code. For the records, I had deposited dozens of times at this casino.

Hey Chu, crazy too :D

what they mean with bonus quota ?

who decide ? and on which basis they decide ?

Is that stated anywhere ?
 

slafs

Dormant account
Joined
Feb 25, 2007
Location
ˈnɔrweɪ
Old thread, but I just received the same offer - and excuse!

Kizzy: Hello and welcome to our live chat service. How may I help you today?
Ole: Hi, I received a free $25 coupon through mail, but I am not able to redeem it
Ole: the coupon code is FG3CN7VA
Ole: "Coupon 'FG3CN7VA' cannot be redeemed at this time. Please call customer service for more information."
Kizzy: One moment please
Kizzy: Your user name is incorrect
Kizzy: May I have your user name please
Ole: *****
Kizzy: Unfortunately this offer was sent to you in error
Kizzy: This is why you can not redeem the offer
Ole: no good, you need to honor the offers you are sending out
Kizzy: I am sorry
Ole: me too, I have a paper in front of me telling me that I, with my user name *****, can redeem this doce and get $25 free
Ole: "sent to you in error" is simply not a valid excuse
Kizzy: Your account has reached the maximum bonus quota therefore, you are excluded from bonuses at this time
Ole: new excuse, but OK
Ole: could you give me my total deposits and withdrawals at your casino?
Ole: I tried checking it myself, but couldn't find any withdrawals, just deposits
Kizzy: This is based on the previous administration withdrawal amount it is listed as 728.00 via Neteller
Ole: I have deposited a total of $728?
Kizzy: that is withdrawals
Kizzy: You have stated that you were able to find your deposit history
Ole: No I haven't, how much did I deposit?
Kizzy: They have it listed that you have deposited 3,330.00
Ole: OK, thanks, I remember why I stopped playing here
Kizzy: You are welcome
Ole: Thanks again, have a good day

So, $3,300.00 in and $728.00 out doesen't even qualify me for a measly $25? Wonder what a good customer looks like? :what:
 

BIGZEDBUD

Registered
Joined
Jun 25, 2009
Location
Under a bridge
I got the same letter too. Tried to redeem in cashier, no go, then talked to live chat, there was no problem. Lasted all of 15 minutes...lol...not that I expected anymore than that.
 

gloria460

Meister Member
Joined
May 11, 2008
Location
Florida
I got the same cd and bonus offer and when I tried to redeem it, it wouldn't work and they informed me to deposit first as I had exceeded to. I haven't played at this casino this year I believe.

I told her it was a welcome back offer and she still refused to credit unless I deposited...nonono:)
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I got the same letter and code worked just fine for me. Course I lost in minutes and with $1500 playthru on $25 stands to reason.

Funny thing is that I haven't made but maybe 2 deposits at JPC and none at Grande Vegas.

Gotta wonder who does the picking on who gets what. :D
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
I got the code myself, ended up having to talk to live chat. Was told to try again in 5 minutes. After 5 minutes it worked like a charm. Almost made playthrough then as usual my money went poof. It was fun though. I hate to say it, because of the lack of decent withdrawal options. I've decided to stop playing at RTG casinos for now and play at 3Dice and English Harbour Group casinos. At least there I have some decent withdrawal options.
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
Old thread, but I just received the same offer - and excuse!



So, $3,300.00 in and $728.00 out doesen't even qualify me for a measly $25? Wonder what a good customer looks like? :what:

Thats enough to make a grown man cry isn't it. Wonder why I got it then since I believe I cashed out 4 or 5 grand on a 50 deposit maybe a little more but not much. somethings rotten in Denmark? and why mention the previous records. oh well it seems time for you to move on, but I'd certainly take a second look at my CS staff if I owned that casino since one of them just ran off a good depositing customer over a 25 chip. :what:
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
I too got the letter and lo and behold the code did not work. Live chat said that I exceeded the bonus quota. I havent deposited in the last couple of months due to the tightness of the slots but I have deposited quite regularly and never had a cashout. Still I can't get anymore bonuses and since the slots are so tight accross the JC group for me in the last several months depositing without a bonus is like throwing my money in the trash.

Anyway after getting the exceeded the quota line from the CS agent I requested my account be closed. He told me he couldn't close any accounts. Anyways I emailed the casino stating the situation and that I wanted my account be closed. They credited the $50 to my account but honestly I really don't think I will be depositing there in the future.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I too got the letter and lo and behold the code did not work. Live chat said that I exceeded the bonus quota. I havent deposited in the last couple of months due to the tightness of the slots but I have deposited quite regularly and never had a cashout. Still I can't get anymore bonuses and since the slots are so tight accross the JC group for me in the last several months depositing without a bonus is like throwing my money in the trash.

Anyway after getting the exceeded the quota line from the CS agent I requested my account be closed. He told me he couldn't close any accounts. Anyways I emailed the casino stating the situation and that I wanted my account be closed. They credited the $50 to my account but honestly I really don't think I will be depositing there in the future.

If they refused to close your account they violated one of the basics of being accredited as far as self exclusion requests are concerned. This is serious and I feel Bryan would want to know about this! Not cool!

BTW, I went through the same thing with them and when I asked to have my account closed, the customer service rep was rude and said "your account is now closed". Let em keep running off business and pretty soon they won't have customers to run off.
 
Top