Grand Prive - upper echelon contact?

[AussieDave]

Got a problem with one of Grand Prive` casinos. Trying to get it sorted out with generic support is a non event. Trying to get it esculated is like bangin my head with a brick. As I couldn't find any contact here, does anyone have a management email contact?

 

[slotchik]

doesnt customer service help you on the toll free number?

 

[Casinomeister]

If you PAB, I can get it to the right person. In the meantime I've asked that they have someone sign up here so they can start participating or just make themselves available.

 

[AussieDave]

CM I don't wish to hassle you. Besides it's Christmas & you deserve some time with your family & your other fav pastime,

 

[AussieDave]

doesnt customer service help you on the toll free number?

They're about as useful as tits on bull. That should explain why I posted my request.

 

[SlickWilly]

Hi Trezz,

What is the exact name of the casino? I will try and find one for you.

Regards.

 

[largeeyes]

Wouldn't have anything to do with them making an offer via postal mail or email then renegging on it, would it?

 

[dirk_dangerous]

Grand Prive:

1) very poor customer support: Email goes unanswered, a phone call means waiting on hold for a long, long time. And when the call is answered, you really don't get much help.

2) confusing terms and conditions for their promotions. The casino admin doesn't seem to know what promotions marketing is offering.

3) Road House Reels is the worst. They simply do not answer Email. They don't credit the bonus money when they should. Then the customer is required to go to the "hell" I've described in #1.


Bottom line: the Grand Prive group is not yet up to the standard of just about every other Microgaming group.

Grand Prive, you have work to do. Getting a "Rep" on this board would be a good first step towards getting your act together.

 

[AussieDave]

To be fair to those I have contacted I really wont go into the detailed symantics right now, it is however about a bonus. I have given RoadHouseReels an ultimatium to either fix this problem or face having it released to the public forums. So as much as I'd like to spill my guts on this, at this point taking the higher ground is my only recourse. I trust you can understand my current stance.

Thanks for the support it's appreciated.


I wanted to add, dirk_dangerous you made some spot on commented opinions.

 

[tombomb]

Grand Prive:

1) very poor customer support: Email goes unanswered, a phone call means waiting on hold for a long, long time. And when the call is answered, you really don't get much help.

2) confusing terms and conditions for their promotions. The casino admin doesn't seem to know what promotions marketing is offering.

3) Road House Reels is the worst. They simply do not answer Email. They don't credit the bonus money when they should. Then the customer is required to go to the "hell" I've described in #1.


Bottom line: the Grand Prive group is not yet up to the standard of just about every other Microgaming group.

Grand Prive, you have work to do. Getting a "Rep" on this board would be a good first step towards getting your act together.

Dont forget the ripoff number generator

 

[AussieDave]

I did manage to aquire an upper echelon contact to Road House Reels & in the last 1/2 hour spoke directly with this person. I'm happy to say that the bonus that was denied to me has now been deposited into my account.

IMO the problems lay with the first line of contact, the CSR's. These type of oversights will not stop until these problems are addressed by management & appropriate safe gaurds are put in place.

Thank you to everyone who offered their assistance in this thread. Also thank you to Adam (management Road House Reels) who fixed this issue.

 

[SlickWilly]

Congrats on the redress Trezz.

It's nice to see reason win out.

 

[AussieDave]

Thank you SlickWilly

 

[jetset]

I am assuming (perhaps wrongly?) that this is the same issue currently facing many other players of GP reneging on a promotional offer?

Whilst I am pleased for Trezz that this complaint has been sorted, I'm afraid it does not begin to address the wider problem that this bad casino practice is causing for many other players, and those prejudiced by it should continue to pursue the dispute with vigour imo.

Sorting out one complainant is the cheap and easy way out for RHR but it leaves everyone else out in the cold.

Neither does a sloppy service centre explain this mess. Remember, these offers were emailed to specific user names and account numbers and then reneged on after the recipients had deposited and wagered - that is not a CSR screw-up.

If this casino exec is doing his job properly he will by now be aware of the numerous complaints currently surfacing on this issue...if he's a professional he will be doing something about sorting the mess out in a fair and timeous manner before his group is forced to do so.

 

[AussieDave]

Jetset,

I totally agree.

Naturally I'm happy that my (1 or 100's) has been fixed. Adam commented on my tenacious vigor, but, that should not be the standard to which customers should have to travel to obtain what is rightfully theirs. CasinoMeister.com site did get brought into the conversation as I did also take the oportunity to suggest he visits the site.

Obviously I'm just some smuck that wouldn't take no for an answer, so better to fix me up & shut me up so to speak. Even though this matter was fixed (for me anyway) I'm not returning and have deleted all of Grang Prive` Casinos from my PC. I just don't need to this type of cr#p in my life.