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Grand Prive Group - Any payout issues?

Discussion in 'Online Casinos' started by kimmyg, Sep 20, 2007.

    Sep 20, 2007
  1. kimmyg

    kimmyg Dormant account

    Occupation:
    C/S
    Location:
    Canada
    Hi all.

    I asked for a moneybookers payout 3 weeks ago from jupiter club (part of grand prive group from what I read) and I have not received it. I emailed them three times and each time they say it is in progress and that they will sent an urgent message to their payment department. However, still nothing. I am not panicking since I have read they are reliable payment wise, but does anyone have any info about them having problems or why there might be a delay?

    Thanks!
     
  2. Sep 20, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    My experience with their payouts to Neteller has been that it takes around 2 to 3 days. I do not see why MoneyBookers should differ much from that, it being another UK based eWallet.
    3 WEEKS seems over the top for normal processing, so it looks like something has gone wrong here. Try reminding them that canada is not a US state (yet:rolleyes:), this might speed things up, and knock out one of their standard excuses at the same time.
    They may have sent a check, but not told you. I had this a couple of times at Roxy Palace, but the check only took 3 days.
     
  4. Sep 20, 2007
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Did you deposit by moneybookers? If not, some casinos are reluctant to send payments to an e-wallet account just like that. I requested a withdrawal to my moneybookers account in a Prima Poker Room but they simply sent it to my neteller account.
     
  6. Sep 20, 2007
  7. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :lolup:
     
  8. Sep 20, 2007
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I had the same thing (slow cashout) with Ruby Fortune to Moneybookers cause I had never deposited that way - even if I had, they'd only pay back to Moneybookers the amount I deposited, and then send the rest via check. However I found out that the Palace Group will do EFT to Canadian banks so I did that. Does Grand Prive offer EFT? You might be better off going that route....
     
  10. Sep 20, 2007
  11. MarcyW

    MarcyW Dormant account

    Occupation:
    mom
    Location:
    midwest
    These kind of messages from casinos always crack me up. Like they are these huge corporations with tons of employees and departments. The payouts guy is probably 5 feet from the customer service guy.
     
    1 person likes this.
  12. Sep 21, 2007
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    :lolup: I was thinking the exact same thing!:p
     
  14. Sep 21, 2007
  15. kimmyg

    kimmyg Dormant account

    Occupation:
    C/S
    Location:
    Canada
    I did deposit by moneybookers which is why I was surprised by the long delay.

    Oddly enough, I was paid overnight. Looks like they stopped this thread from turning overly negative!
     
  16. Sep 21, 2007
  17. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    The last time I was talking to customer service I heard in the background someone asking him for double cheese & no lettuce. I was instantly put on hold and had to listen to Canadian legend Celine Deon for 4 1/2 minutes. After that tragedy they sorted me out fine and I received my payment the next day.
     

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