hello all, i have played here recently and as usually i would like to explain my experiences
I joined there not so long ago after being refered by another forum from a link giving me free spins... the spins were credited nearly instantly and i had great fun playing them.
A few weeks later i was lucky enough to win a contest at the same forum and i was credited 10 real cash to my Grand Mondial account
The downside here was i noticed the minimum cashout is sadly 50 , but i played and won well over 50 so i cashed out, these funds were then confiscated as the 10 was recognised as a bonus (even though it wasnt) and i played a restriced game with it.
after a few days of emailing them and having excellent support off the other forums admins "Grand Mondial" checked into my account, but then to my horror the account was locked
i found out why it was locked... the reason being i had self excluded from a microgaming casino for 6 months a few years back and upon withdrawing money they detected this... i was told i would need to send a signed letter confirming i want my account re-opened.
So i write out this letter and sign it, i send it to them but then im informed it needs to be dated to be vaild, so i date it and send it back and sorted... my account is unlocked
im now informed that i need to make a 20 deposit to be able to withdraw my winnings (because i hadnt deposited before), so i deposit 40 and lose it playing (oops),
after contacting their live support about my "confiscated" winnings, they didnt help too much, i was waiting a while for them to reply and finally when they did they said they would have to email their other department so i would need to wait for a reply
i got in touch with mario and within 24 hours he put the confiscated funds back into my account, i played a bit with it and won about 20 more , now i have cashed out and mario has already said that as soon as i withdraw i can let him know and he will make sure the withdraw is processed
A few people have had rants about grand mondial but i can say they are a good casino, fair enough some of the customer support members need a bit more training maybe, but in general they have a solid and nice to play at casino and i cant complain with my winnings (when they reach my bank account lol)
Big thanks to Mario, certainly 1 of the best reps iv encountered. He replied to all my emails with 24 hours not with excuses but factual answers and things he had done to help me with the problems i encountered
thanks
I joined there not so long ago after being refered by another forum from a link giving me free spins... the spins were credited nearly instantly and i had great fun playing them.
A few weeks later i was lucky enough to win a contest at the same forum and i was credited 10 real cash to my Grand Mondial account
The downside here was i noticed the minimum cashout is sadly 50 , but i played and won well over 50 so i cashed out, these funds were then confiscated as the 10 was recognised as a bonus (even though it wasnt) and i played a restriced game with it.
after a few days of emailing them and having excellent support off the other forums admins "Grand Mondial" checked into my account, but then to my horror the account was locked
i found out why it was locked... the reason being i had self excluded from a microgaming casino for 6 months a few years back and upon withdrawing money they detected this... i was told i would need to send a signed letter confirming i want my account re-opened.
So i write out this letter and sign it, i send it to them but then im informed it needs to be dated to be vaild, so i date it and send it back and sorted... my account is unlocked
im now informed that i need to make a 20 deposit to be able to withdraw my winnings (because i hadnt deposited before), so i deposit 40 and lose it playing (oops),
after contacting their live support about my "confiscated" winnings, they didnt help too much, i was waiting a while for them to reply and finally when they did they said they would have to email their other department so i would need to wait for a reply
i got in touch with mario and within 24 hours he put the confiscated funds back into my account, i played a bit with it and won about 20 more , now i have cashed out and mario has already said that as soon as i withdraw i can let him know and he will make sure the withdraw is processed
A few people have had rants about grand mondial but i can say they are a good casino, fair enough some of the customer support members need a bit more training maybe, but in general they have a solid and nice to play at casino and i cant complain with my winnings (when they reach my bank account lol)
Big thanks to Mario, certainly 1 of the best reps iv encountered. He replied to all my emails with 24 hours not with excuses but factual answers and things he had done to help me with the problems i encountered
thanks