1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Resolved Grand Mondial not honoring my match bonus.

Discussion in 'Casino Complaints - Bonus Issues' started by Seaman63, Aug 5, 2009.

    Aug 5, 2009
  1. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    I recieved an email invitation avout a 75% match bonus for the last weekend. The email says it would be credited immediatly after the purchase.

    Well, I purchased but did not recieve the match bonus. I mailed the first time and requested the bonus, this is their reply:

    Ok, this is what I did, I opted in right after having purchased.

    I thought it wouod be great to let them know and mailed again, this is their second reply:

    Now Im really curious about if I mail a third time, will they tell my I have to opt in at same time while purchasing??? From my point of view, they try to cheat me with this bonus.

    Im player at GM since the first day and I am really mad to have such a runaround about a freaking match bonus.

    Needless to say that every request to credit the bonus manually, remains unreplied.
     
  2. Aug 5, 2009
  3. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    Have you tried Live chat? also forward the email with the 75% match to support, I am sure they will honor it. They are a great casino imo.


    pevangel:)
     
    1 person likes this.
  4. Aug 5, 2009
  5. Mario

    Mario Dormant account

    Occupation:
    CSC Supervisor
    Location:
    South Africa
    Hi Seaman63,

    Please be so kind enough as to PM me your casino account number and I'll gladly look into the matter for you.

    Hope to hear from you in order to get this matter resolved.

    Best regards
    Mario
     
    1 person likes this.
  6. Aug 6, 2009
  7. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Hi Mario, thank you very much for taking care so fast. PM is sent.

    I also think it is a great casino, that is what makes me wondering so much about this issue.:)
     
  8. Aug 6, 2009
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Hi Seaman

    You actually need to opt in BEFORE you make a deposit so the bonus can be added immediately AFTER. I know it reads 2 different ways, so maybe Mario could look at clarifying that in future promo emails.

    Good Luck
     
  10. Aug 6, 2009
  11. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Thanks again Mario for your fast help. Just recieved my match bonus.

    Case resolved. Btw, how do I rename that thread to "resolved"?
     
  12. Aug 6, 2009
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    That's something we do ... done.
     

Share This Page