Grand Mondial Linkee No Workee

[ugaboga]

Yes the download link doesn't work for me either. I'm based in Australia btw (so i'm not sure if it's a USA thing..)

I seen the advertisement under Casinomeister Picks.

 

[lojo]

I'm guessing ...

 

[ugaboga]

Spoke with live chat and told them to foward this link to management.....

 

[Mario]

Hi there guys,

Hope you all are well.

Our IT guys are on it and checking to see what the problem might be.

I'll get back to you ASAP when this matter has been resolved.

Best Regards
Mario

 

[Mario]

Hi there All,

We've been testing the following link: Link Removed ( Old/Invalid) on IE and FireFox and it seems to be an IE issue and it does work on FireFox.

While we are still attending to see what the problem is on getting the download to work on IE, can I please ask that you download the software from FireFox and that should work.

We do apologize for the inconvenience and rest assured we are working on it.

Speak to you soon.

Best regards
Mario
PlayShare Group Representative

 

[vinylweatherman]

Hi there All,

We've been testing the following link: Link Removed ( Old/Invalid) on IE and FireFox and it seems to be an IE issue and it does work on FireFox.

While we are still attending to see what the problem is on getting the download to work on IE, can I please ask that you download the software from FireFox and that should work.

We do apologize for the inconvenience and rest assured we are working on it.

Speak to you soon.

Best regards
Mario
PlayShare Group Representative

Nope, it is a PROGRAMMING issue by your IT staff. They have written bad linking code and it doesn't work. The fact that Firefox is able to manage the error better than IE is because Firefox isn't produced by Microsoft, who also produce lots of bad code.
One problem is that Grand Mondial just wont let you simply "download" the casino, you have to use the fancy "download helper" which takes over the process from the native download process embedded within browsers. This is the likely point of failure.
Changing the user settings within IE may well solve the issue, but this is a complicated subject, and beyond many USERS of computers without help.

The simplest solution would be to provide an alternative link to a straight forward download as an alternative to the download helper version.
Where I have had problems downloading, it has always been with the various download helpers.

The problem I had most recently was that the MG casino sat for ages at zero percent downloaded, but was in fact downloading in the background. It then vanished from the desktop altogether for many minutes, but then suddenly the MG casino launched "from nowhere" and then ran fine.

.... It was Grand Mondial

It then took a collossal amount of time to download all the games (overnight, and still not done), and I have 4Meg Broadband!!

I played my free spins on Hitman, and then archived the casino.

 

[ugaboga]

Link works fine now, thanks!

 

[vinylweatherman]

Nope, doesn't work. Just stalls with progress timer creeping bit by bit. (Means unable to connect to subdomain hosting required file).
Grand Mondial site itself responds well, and the flash version loads promptly.

Either the server hosting the download file is unavailable, or the link is bad - meaning the file does not exist in the specified location, or is not named correctly in the link.

 

[ugaboga]

I just downloaded the software. 75kb/sec, so I don't think there is anything wrong with the server, at least for me. The link did NOT work before.

I'm using IE version 6.

 

[bernynhel]

I just downloaded the software. 75kb/sec, so I don't think there is anything wrong with the server, at least for me. The link did NOT work before. I'm using IE version 6.

Thanks but I'm using IE ver. 7.0.6000.16544 and don't plan on going backwards just to download GM. Casino PM'd me here today, to their credit, with the following:

Hi Bernynhel,

Hope you are well.

Please note that we've been working hard at getting this matter resolved and there can be quite a bit or reasons why this is happening.

We would like to ask we do believe that we've resolved the issue and request if you can please try again and let us know if it is working or not.

Also if it does note please confirm the following for us:

Which Operator system are you using?
Which IE version are you using?
Are you able to download from FireFox

This will greatly be appreciated to try and find a resolution if it does not work.

Best regards
Mario

I post this to be fair to the casino in response to the naysayer's posts below. Fair is fair.

So I gave them the info - I have XP Pro and don't know what would happen with Firefox and as far as being able to download their software nothing has changed since I started this thread.

 

[lojo]

I don't understand how the PR could possibly seem to work.

Mario, you represent an accredited casino here. I have never spoken against an accredited casino here unless it was in blunder mode. I think you are.

sdaddy PM'd you or your associate asking for clarification of terms. If you know my posts, you know I am not 'in bed' with the bonus crowd. But clarification of bonus terms should be addressed if you are to offer bonuses, imo.

When did this community lose the ability to ask and be answered, it seems arrogant or incompetent to me.

I do not rail about the whitelabel issues, they're not yours to bear. But we have seen a chat session from one of your 'white labels' that seemed to confirm what the players are in for.

Date these posts, and please consider at least having an employee or loyal player alert you when there are issues that couls affect your credibility here.

Personally, until these three issues are addressed:

• Why would you leave bad code on a valued affiliates link for so long
  
• What are the clear terms of bonus use
  
• Do you have progressive disciplinary actions available for sub-par white labels

you won't see my money.

Regards.

 

[lojo]

It is good to see that Mario has been on and is attending to the bad link and the white label questions/issues. I guess they have decided to stay mum on the clarification of terms. Unless this is defined, I would suggest to fellow players, do not use any bonus within the PlayShare group.

 

[Mario]

Hi guys,

Our IT guys are still working on it and just wanted to let you know that we have not forgotten about this problem.

Bernynhel can you please PM me your postal address in the meantime in order for us to send you a CD copy.

Will keep you posted on this matter as soon as when it has been resolved.

Best regards
Mario
PlayShare Group Representative

 

[Mario]

Hi guys,

Just to give you a bit of a follow-up on this matter.

We are still trying to find the problem and we suspect that the problem is not the actual link but the downloader it self.

We are in discussions with MGS to see where the problem might be and what the solution on this and as soon as when I hear anything will get back to you all.

Thanks
Mario
PlayShare Group Representative

 

[Mario]

Hi there All,

Hope you are well.

Please note that this matter should be resolved and it was nothing to do with the actual link itself but more with the downloader.

Can I please ask that everyone please test this and make sure everything is in order?

Do not hesitate to contact me if you find any problems in this regards.

Best regards,

Mario

PlayShare Group Representatives

 

[lojo]

Link Removed ( Old/Invalid)

Success!!!

 

[bernynhel]

NO EFFEN WAY!!!
CONGRATS MARIO!!!
DOES THIS MEAN I GET A COMMISH ON ALL THE NEW ACCOUNTS WHO ARE NOW ABLE TO DOWNLOAD?
A FREECHIP?
FREE SPIN?​

 

[lojo]

Get a grip. They solved three problems, well mind you, in as many days. You are supposed to forget about the days between question and answer, silly

How the hell is it in LA now? Are you guys burnin hell? Hope all is well.

 

[bernynhel]

Get a grip. They solved three problems, well mind you, in as many days. You are supposed to forget about the days between question and answer, silly

How the hell is it in LA now? Are you guys burnin hell? Hope all is well.

I'm on fire even as I post this reply. I guess I'm just used to it. :icon_twis

 

[vinylweatherman]

Hi there All,

Hope you are well.

Please note that this matter should be resolved and it was nothing to do with the actual link itself but more with the downloader.

Can I please ask that everyone please test this and make sure everything is in order?

Do not hesitate to contact me if you find any problems in this regards.

Best regards,

Mario

PlayShare Group Representatives

My point EXACTLY!

Most of us DON'T NEED or WANT these little "download helpers". They are sometimes incompatible with features of individual OS configurations. IE and Firefox have their own built in downloader, which is simply "save target as", and the link need only reference the actual "exe" file containing the installer.
I don't believe I EVER had such problems in the old days when all MG installs were just a case of saving the 4 to 6 Mbyte exe to desktop, and installing locally. Now there are a number of downloaders, some show movies, allow you to look at offers, and worse still override your OS preferences as to where to save the installer. Most place it in the windows folder, which is not good as it clogs up the OS and is hard for the novice to get rid of. Worse, if there is a failure, the player has no clue as to where to look to attempt a local "run" of the exe.
The latest downloader, the one that I believe Grand Mondial uses, is the worst of the lot. It shows a simple banner, and it just sits there, and sits there, and gives no feedback whatsoever as to progress, making it look like the process has hung, which in some cases it has.
This downloader will cause problems with VISTA, as it attempts to do several things that VISTA considers "insecure", and it will be blocked. One is downloading directly to the windows folder, rather than the desktop, and the other is attempting to create a separate root folder rather than using the programs folder. I have also noticed the downloader makes more connections to DIFFERENT internet servers than would seem necessary for a simple download. This leaves many points of failure, as if one of these servers fails to respond to the downloader the whole thing hangs.
I once had it hang for over 15 minutes after simply disappearing altogether, and no application was seen running in task manager, nevertheless, a while later the MG casino fired up out of nowhere, and opened the casino straight away.

We should go back to basics, have a straight download (after all, who the hell is going to try MG on dial-up at the current size and even remotely NEED a managed downloader)

 

[Mario]

Hi All,

Hope you are well.

I just would like to touch base to confirm that there are no further issues in this regards and if there is please do not hesitate to contact me.

In regards to Weatherman, please note that we use a standard downloader and there is nothing fancy about it at all.

The downloader is developed by MicroGaming.

All of the best,

Mario

PlayShare Group Representative

 

[babs7262]

I cant believe I just noticed this thread

I am in the States and have been DL'ng and playing at GM for months now. I have no problems DL'ng. But......Ive never had a cashout either. I guess I keep going back because they are one of the only ones I can find that has 5 and 10 cent break da bank, most others are $5 and I cant afford that

I love that game! If someone know another GM that has breakdabank in cents and not dollars, please let me know