1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

    Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  4. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

Codeta New Feature: Skill ScoreTM

The Codeta Tech team has developed based on a reasearch with our table game players. A feature that no other operator has on offer, a feature that is there to help our players to become better table game players whether you are experienced or a totally new to table games...

Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Grand Hotel Complaint

Discussion in 'Casino Complaints - Bonus Issues' started by indicka, Oct 17, 2006.

    Oct 17, 2006
  1. indicka

    indicka Dormant account

    Occupation:
    Pediatric Physical Therapist
    Location:
    bright side of the road
    I need your help please!!

    Grand Hotel is refusing to return my deposit!:mad:
    On Oct. 13, I responded to an email promotion from Grand Hotel: "business as usual: get 50 extra today." Now, I regret it.

    "To get your $50 Bonus simply deposit $50...then send an email with $50 special in subject line...or you can call us at toll free number.."
    I called...thats when support tells me 'Sorry, you cannot claim this $50 bonus offer...because this is your first deposit, you have to claim the 100% Sign-Up Bonus,' which has much harder Terms and Conditions compared to the email promo I responded to.

    I immediately requested for a withdrawal of my deposit...did not wager a single cent...and they are refusing to give me my $50 deposit back!!! WTF!!! How can they do this? What can I do? Please, need advice.

    I've sent numerouse emails to them...all ignored. I've spoken to three different people, each time having to re-explain myself as they play dumb..I was told yesterday by the 'manager' that I would get my money back, but I needed call back today because accounting dept. is currently closed, and to forward the promotional email I received to them so that they could see it, confirm that I was not lying about all of this. I did everything the manager requested.

    Today, I called..only to find out that my emails were not received...after keeping me on hold 3 times, they tell me that I would not get my deposit back!! They kept on stressing the importance of understanding the Terms and Conditions!!! I was/ am livid!

    I respond to an promotional email they send me...They give me the Terms and Conditions for another...I decide I dont want to play...and did not initiate any play at all...I did not take/ use any of their bonus money...and yet they will not give me back my deposit! They tell me the only option I have is to play with my deposit and hope for a win.

    If any of you out there in MeisterLand know the guys running Grand Hotel Casino, please ask them to return what is rightfully mine. Please.

    My funds are at a all time low right now...this $50 is no chump change to me.:puke:

    Thank you all in advance,
    indicka
     
  2. Oct 17, 2006
  3. brianrowden

    brianrowden Dormant account

    Occupation:
    Glass Shaping
    Location:
    England
    God it's like 2 horror stories a week with these guys at the moment. You can pm the rep from the casinos contacts list and he should be able to sort this out.
     
  4. Oct 17, 2006
  5. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Vegas VIP Lounge Rep

    Dear Indicka

    Please private message me your details so I may look into your case for you.
     
  6. Oct 17, 2006
  7. indicka

    indicka Dormant account

    Occupation:
    Pediatric Physical Therapist
    Location:
    bright side of the road
    Hi VegasVIP,

    I just sent you my details. Thank you so much for responding so quickly to my cry for help.

    Please contact me if there is anything else I can provide..names, emails, details regarding what was said, etc.

    I hope you are able to convince Grand Hotel to display proper etiquette by returning my deposit without further delay.


    Hi brianrowden,

    Thank you for droppin in with your comment and support. Youre right on when you say 'Horror Story!' Its been a horrific experience dealing with this situation. No fun at all! Kills the spirit of online gaming.:puke:
     
    1 person likes this.
  8. Oct 18, 2006
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin note

    Renamed thread from Gand Hotel/Grand Thieves to "Grand Hotel Complaint" Subjective language can make things difficult to convince a casino to see things your way.
     
  10. Oct 23, 2006
  11. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Refund of original deposit

    Just to let everybody know, Indicka recieved a refund of his original deposit last week.
     
  12. Oct 23, 2006
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Its nice to know the player got back his deposit but how the heck could this have happened in the first place. Is this another case of miscommunication or rather inept CS staff? Seems that these sort of complaints are coming too thick and fast for comfort, VIP Vegas Lounge.
     
    1 person likes this.
  14. Oct 23, 2006
  15. Tagdog

    Tagdog Dormant account

    Occupation:
    Sales
    Location:
    England
    Agreed
     
  16. Oct 23, 2006
  17. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Also agreed!!
     
  18. Oct 24, 2006
  19. indicka

    indicka Dormant account

    Occupation:
    Pediatric Physical Therapist
    Location:
    bright side of the road
    Hi all! Thank you all for dropping in with your support.

    I apologize for not following up with my little fiasco in a more timely manner. After this ordeal, I had to take a step back from my computer and re-evaluate what was going on.

    Yes VegasVIP! Thank you for your much needed assistance in resolving this headache I got myself into.
    It alarms me that I tried to resolve this issue on my own over a period of 3 days only to be faced with resistance. I then make a cry in a public forum and within 24 hours and one email excahnge, my problem is resolved!
    Thank you CasinoMeister, for having this support center.:thumbsup:
     
    1 person likes this.
  20. Oct 24, 2006
  21. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    I thought Grand Hotel were an accredited casino??
     
  22. Oct 24, 2006
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They are. Obviously, they have had some problems recently. They've been listed here for over five years, and up until a couple of months ago, it's been pretty quiet. Only recently they've had a few issues. One was being hit by several groups of fraudulent players - which did not make complaints simple at all - and then there have been some communication problems as well.

    They are aware of my concerns - we spoke briefly in Barcelona - and I'm sure they will monitoring these issues carefully.
     
  24. Dec 15, 2006
  25. maltacruiser

    maltacruiser Banned User - shill - violation of <a href="http:/

    Occupation:
    Casino Manager
    Location:
    Malta
    Grand Hotel

    Grand Hotel is regulated by Khanawake commision - send them a mail saying u r talking to them and watch them jump up and pay u.
     
  26. Dec 15, 2006
  27. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    sorry indicka, but this is just bad form on your part ... wanting to gamble with
    money that is dear to you.

    for other players, doesn't it make sense that you would first need to collect a welcome bonus as a first time player?

    edit: saw you got refunded...
     
  28. Dec 28, 2006
  29. indicka

    indicka Dormant account

    Occupation:
    Pediatric Physical Therapist
    Location:
    bright side of the road
    Didnt see this till now..had to respond

    Why is 'this bad form' on my part? My money is always dear to me.

    Yes, at that time, my funds were at an all time low. But that didn't mean I wasn't ready to gamble with my money. I never have had and never will have such an ample supply of money, to the point where if a casino wanted to hold my money for no good reason, I'd be ok with. At that time, I wanted my $50 back so I could make a deposit elsewhere.
    Are you that filthy rich? If so, shoot me $50 and let me hold it for an indefinite time.:D

    Of course, by definition, a welcome bonus is the first bonus and collected first. In this case, I responded to an email promo they sent me. Typically, casinos will only send me email promos after I've been a patron.

    The reason why there was even an issue was because the Terms and Conditions between the Sign-up Bonus and the emailed promo were very different...with the Sign-Up Terms being much more difficult to fulfill.

    I dont understand why you feel it was bad form on my part to want my money back asap. I didnt take any of their bonus...didnt even initiate play for that matter.

    And if it wasnt for the support found in this Forum, I dont think I would have seen my money ever again...Thank You once more CMeister! :thumbsup:
     

Share This Page