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Resolved Grand Fortune dont want to pay

Discussion in 'Casino Complaints - Bonus Issues' started by skvarchi, May 20, 2016.

    May 20, 2016
  1. skvarchi

    skvarchi Dormant account PABnonaccred

    Occupation:
    poker
    Location:
    Minsk
    Hi! sorry for my English, but i hope- you will understand me)
    In casino Grand Fortune I have received no deposit bonus, have fulfilled all requirements and have won 105 euro. I have sent documents for withdrawal of money and I have made the deposit of 25 euro. At first documents weren't pleasant to them though in other casinos without problems claimed at once. I have sent additional documents, did it 3 times, but every time everything something doesn't suit them though I have sent the operating insurance, payment from bank, the copy of the passport. The notification comes to mail that documents on consideration, and in a support service once say that within 10 days they will pay, but nothing occurs, at times ask to send documents again. Therefore I have a suspicion that aren't going to pay my winning to me even at all. I don't want to leave a bad comment on the Internet and to create thus bad reputation of a casino which so was pleasant to me at first, but which arrives as the swindler and doesn't want to pay, violating rules. Very much I hope for your help and the safe solution of this problem. Best regards, Yury
     
  2. May 20, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hi skvarchi and welcome to CM :)

    Unfortunately, you have chosen a rogue casino for your play. A lot of complaints of non-payment here on CM alone, read here:

    http://www.casinomeister.com/forums/google.php?cx=001228709713209534675%3A1xpo49gt8zq&cof=FORID%3A10&ie=UTF-8&q=Grand+Fortune&sa.x=5&sa.y=8&siteurl=www.casinomeister.com%2Fforums%2Fshowthread.php%3Ft%3D73547&ref=www.casinomeister.com%2Fforums%2Fforum.php&ss=

    and especially this one:

    http://www.casinomeister.com/forums/showthread.php?t=67690

    Please be more careful in the future and do some research before depositing at a casino. You will always be safe if you use one of the CM accredited casinos available here:

    http://www.casinomeister.com/forums/content.php?r=131-accredited-casinos

    The ones with the highest scores are the best :thumbsup: :D
     
    2 people like this.
  4. May 20, 2016
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Thanks Harry.

    I see tho that Max updated that thread and said the casino had gave them a contact at the casino to deal with and 6 months ago there had been no more complaints so warning was withdrew.

    Might be worth the OPs time to either PAB or contact Max to see if he still deals with them and is able to PAB.
     
    2 people like this.
  6. May 20, 2016
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry Paul, my bad.....only read the first post from Max without scrolling down. :oops:

    Sure the OP should try and PAB, might be worth it.
     
    1 person likes this.
  8. May 20, 2016
  9. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    I can't speak much for Grand Fortune, but I have played and had a successful cashout at Raging Bull, which is their sister casino. They're both pretty much the only RTG casinos I play at, and from personal experience I think they're pretty trustworthy.

    Many casinos have verification woes similar to the ones you're describing (I've had plenty of those myself, even at accredited casinos), but in the end you should be able to get your money. A PAB is a good option if you can't get things resolved yourself. :)
     
  10. May 20, 2016
  11. skvarchi

    skvarchi Dormant account PABnonaccred

    Occupation:
    poker
    Location:
    Minsk
    I wrote JasonFTA to the address This email is not visible to you., but there don't answer. I have letters that they have received my documents, and in a chat say that nothing was received
    and still letters from them on promotion actions come constantly, and about payment are silent.
    I hope for the help of your community which cares for players
     
  12. May 21, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Each CM member can submit a PAB, this is a free service offered by CasinoMeister to help players who have problems with casino operators.

    Please read the FAQ's carefully here: http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    and after that complete the PAB truthfully here: http://www.casinomeister.com/forums/misc.php?do=form&fid=1

    Once submitted, Max, the CM PAB manager, will be contacting the casino and try on your behalf to find a solution for your case.
     
  14. May 21, 2016
  15. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Hi all:)
    skvarchi,send your complaint to *snip*
     
    Last edited by a moderator: May 24, 2016
    1 person likes this.
  16. May 22, 2016
  17. skvarchi

    skvarchi Dormant account PABnonaccred

    Occupation:
    poker
    Location:
    Minsk
    thanks to all. I send a complaint to PAB.
     
    1 person likes this.
  18. May 23, 2016
  19. JasonFTA

    JasonFTA Dormant account

    Occupation:
    Head of Affiliates Marketing
    Location:
    South Africa
    Rouge - I don't think so!

    Hi skvarchi,

    Thanks for bringing this to my attention. I also noticed that I am not getting notifications of post on threads. Can the guys at CM perhaps advise as to why?
    Regarding your cashin, I will follow up as to why your withdrawal was not processed. My withdrawals guy is in the office as we speak and I will go by drag him out of his chair by his ear and question him.

    I see in your post that you emailed This email is not visible to you. - I don't have access to that address. For future reference email the support inbox as well as Address the email to Dean.

    Please accept my sincere apologies for the delay. I will get this paid asap!

    @ Harry_BKK - As for branding Grand Fortune as rouge is totally unfair. Because we take a stance against promo abuse and fraud, we branded as rouge, Please explain!!
    There are many loyal depositing players who are members here on CM that have only been treated with the highest levels of honesty and transparency, so please don't use the term rouge and grand fortune casino in the same sentence!!

    Best Regards
    Jason
     
    2 people like this.
  20. May 23, 2016
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Jason,

    my apologies, but my experience went back some time ago when the CM warning against GF was active. As you can see from my second post i missed the update from Max, hence i take back what i have stated about GF.

    Hope you can sort the issue of the OP satisfactory :)

    BR
    Harry :)
     
  22. May 23, 2016
  23. skvarchi

    skvarchi Dormant account PABnonaccred

    Occupation:
    poker
    Location:
    Minsk
    thanks to all for your help! it is a pity that GF so quickly and beautifully pays only after the complaint.
     
  24. May 24, 2016
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    So your issue is resolved? Please let me know so I can close the PAB accordingly.

    Later: Just saw your email. Thank you.
     
    Last edited: May 24, 2016
  26. May 29, 2016
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thats the trouble with alot of casino, Only gets sorted once out in the open,

    From my experience from raggingbull they have been good to me, Its been a while and might have a play tonight, Jason is also a top man from my experience from being on here,

    The trouble is most if not all RTG casino's are not governed like alot of other casino's, There are plenty of rouge casino that run MG and netent software but just about any one can set up an RTG casino,

    Take note there is some good guys out there, raggingbull and sister sites for instanse have had some good feed back, Including the clubworld group have a great reputaion
     
  28. May 29, 2016
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Looks like another casino not allowed to accept payment from skrill if in U.K :mad:
     
  30. May 31, 2016
  31. JasonFTA

    JasonFTA Dormant account

    Occupation:
    Head of Affiliates Marketing
    Location:
    South Africa
    Hi skvarchi, It's a pleasure!

    To be honest here, I think this was a result of insufficient training and agents not knowing the terms and conditions of the brand.
    We have reshuffled our call center and employed new cc staff. Most of the agents are new and are not 100% up to scratch yet. But I can assure you that they are getting better as the days progress.

    My sincere apologies for this!

    Regards
    Jason
     

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