Bonus Complaint Grand Fortune Casino

Bonster

Dormant Account
PABnononaccred
Joined
Mar 16, 2006
Location
California
I have been playing there for a while and liked it a lot and have received payments in a very timely fashion.
However, I recently had an $819 withdrawal declined and my account closed due to "bonus abuse" (I have emails).
I have done nothing wrong. I've met all the wagering requirements and played only the allowed games. Any
ideas or recommendations? I don't understand why this happened, but, at the least, they owe me that
money.
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
New Grand Fortune Casino Rep

Good Day ladies and Gentlemen,

I would like to take the time to introduce myself to you. My name is Jason and I am the new rep for both Grand Fortune Casino and Raging Bull Casino. I have been in the online gaming arena for 15 years. I might have bumped into a few members in the past few years and will hopefully meet a lot more of you guys in the near future.

Please feel free to contact me if you have any questions, gripes, suggestions or even just to say Hi.

I might not always respond immediately, but I will do my best to reply in a timeous fashion.

Best Regards
Jason
 

Jockohomo

Dormant account
PABnononaccred
Joined
Sep 1, 2010
Location
NYC
Grand Fortune -- so far, so good!

I have not deposited at a casino in a long time (it is too hard with limited deposit options). Grand Fortune accepts EZ Voucher (pasteandpay). I was able to deposit easily and was up and running in no time. Thanks to Grand Fortune's awesome 400% welcome match bonus, I did very well on the slots. According to their terms, cashouts are $2500 per week via wire transfer. Finding this thread has been very reassuring, as JasonFTA -- the casino rep -- is here on Casinomeister and anxious to help. So far, I give the experience a glowing review and recommendation. I will post here with an update once I've successfully managed to cash out.
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Hi Jockohomo,

Firstly, welcome to Grand Fortune Casino!

Secondly, Congrats on the great win. It's always great to hear when players have a great experience at any casino.

Please keep us all posted on the progress of your win/withdrawal. If you don't mind, please PM me your username at Grand Fortune Casino.

I look forward to hearing back from you!

Best Regards
Jason
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Hi Jockohomo,

Firstly, welcome to Grand Fortune Casino!

Secondly, Congrats on the great win. It's always great to hear when players have a great experience at any casino.

Please keep us all posted on the progress of your win/withdrawal. If you don't mind, please PM me your username at Grand Fortune Casino.

I look forward to hearing back from you!

Best Regards
Jason

I signed up to raging bull the other day, Its been some years since I played the software so I thought I will give it a go again, I was disappoint as next day I had so many emails it was unreal, I checked out banking & I noticed there is a $45 fee for a withdraw?

bu.JPG
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Hi Spintee,

Thanks for the message.

It seems like there is a problem with our mailing solution. For some reason it's duplication the emails. There should be no reason for you to receive 4 of the same mails on the same day.

Thanks for bring this to my attention, we are looking into this and will hopefully find a resolution soon. As for the $45, it is dependent on the processing company which you use. As far as I know, there are always fees charged for wire transfers. However we do absorb the fees for VIP players.

I look forward to hearing back from you.

Best Regards
Jason
 
Last edited:

Birdy84

Dormant account
Joined
Dec 11, 2013
Location
United Kingdom
I tried out raging bull but i have a different problem with the emails, they are always blank so no idea whats been sent to me. Aside from that didnt have any problems.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Hi Jason,

There was a sign up free chip so I went to banking to see what charges ect they was, All I seen was $45 charge for bank transfer, I was abit shocked so I did not really look any further for any other method, I simply cannot afford $45 fee around £30, The only person who could is most likely big rollers and VIP but as you pointed out that when you get to theses levels its free any way,

I do not mind paying a few £ for a ewallet transfer or a to take money out as per some sites around £2.50 which I can live with for a fast cash out, So is every withdraw to any method got a hefty price tag?

Also as Birdy84 stated 3 out of them 5 emails on that day was also blank?


Cheers, Tee

Hi Spintee,

Thanks for the message.

It seems like there is a problem with our mailing solution. For some reason it's duplication the emails. There should be no reason for you to receive 4 of the same mails on the same day.

Thanks for bring this to my attention, we are looking into this and will hopefully find a resolution soon. As for the $45, it is dependent on the processing company which you use. As far as I know, there are always fees charged for wire transfers. However we do absorb the fees for VIP players.

I look forward to hearing back from you.

Best Regards
Jason
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Hi Tee,

Thanks for the feedback mate.

If you in the UK and deposit via your visa card, we will refund you directly back to your card. The same applies for using the wallets. We are looking at a few other payment solutions and will hopefully make them available soon.

As for the emails, do you mind PM'ing me your email addy? At the same time, please send me your username and I will award you with a little freebie to say thanks for the valuable feedback.

@ Birdy84 - same request, please PM me your email addy and username.

Thanking you in advance!

Best Regards
Jason
 

Jockohomo

Dormant account
PABnononaccred
Joined
Sep 1, 2010
Location
NYC
Please keep us all posted on the progress of your win/withdrawal. If you don't mind, please PM me your username at Grand Fortune Casino.

I look forward to hearing back from you!

Best Regards
Jason

Well, I never did hear back from Jason after PMing him per his request. Rather, Grand Fortune closed my account, confiscated my winnings, and refunded my deposits (something I NEVER requested). Grand Fortune's reason for doing this -- rather than pay winnings -- is that I have an alleged "disputed transaction" at another RTG casino for $100 from 2012.

According to the Casinomeisters here, my PAB was met with silence.

So fair warning to players: steer clear of Grand Fortune. In my experience, they are more comfortable accusing winners of fraud than with paying winnings. As if casinos didn't already have "fair" odds in their favor, some will further adjust those odds rather than pay winners.

For the record: no other RTG casinos have closed my account; Grand Fortune has yet to provide any evidence of fraud; and I have broken none of the casino's T&Cs.

Bon chance!
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Hi Jockohomo,

This is not true, your PAB did not fall on deaf ears. I have send Max from CM all the information pertaining your case. In fact last night he sent me a message stating that he will look into all the information which I have sent him. We have no problem whatsoever to pay out legit wins. We acted on information which was given to us by more than two parties. A quote from one of your posts re Grand Fortune "I have not deposited at a casino in a long time (it is too hard with limited deposit options). Grand Fortune accepts EZ Voucher (pasteandpay)." We also received an email from you were you state that your were so glad to get a successful deposit through as you have experienced numerous problems depositing at other casinos. Secondly you requested that we don't pay your winning back into your banking account but rather into a second persons bank account. These are all signs that there might be a history of known chargebacks etc.

Our reputation as a trustworthy Casino is worth more than a $10,000 withdrawal and if it was not for the evidence placed against your profile, we would not have thought twice to pay out your withdrawal.

I look forward to hearing back from you as well as CM.

Best Regards
Jason
 

Jockohomo

Dormant account
PABnononaccred
Joined
Sep 1, 2010
Location
NYC
Hi Jockohomo,

This is not true, your PAB did not fall on deaf ears. I have send Max from CM all the information pertaining your case. In fact last night he sent me a message stating that he will look into all the information which I have sent him. We have no problem whatsoever to pay out legit wins. We acted on information which was given to us by more than two parties. A quote from one of your posts re Grand Fortune "I have not deposited at a casino in a long time (it is too hard with limited deposit options). Grand Fortune accepts EZ Voucher (pasteandpay)." We also received an email from you were you state that your were so glad to get a successful deposit through as you have experienced numerous problems depositing at other casinos. Secondly you requested that we don't pay your winning back into your banking account but rather into a second persons bank account. These are all signs that there might be a history of known chargebacks etc.

Our reputation as a trustworthy Casino is worth more than a $10,000 withdrawal and if it was not for the evidence placed against your profile, we would not have thought twice to pay out your withdrawal.

I look forward to hearing back from you as well as CM.

Best Regards
Jason

Hi Jason,

I'm very glad to hear you are in touch with CM regarding my PAB.

For the record, I have requested that winnings be paid to my personal bank account. Asking about having wire transfer made to a family member's account was just that: "asking". I have complied fully with your casino's requests, verification process, and T&Cs. While it's true that I haven't deposited in a while, I don't see what that has to do with depositing at your casino. I have simply scaled back on the amount of online gambling I do. Moreover, as a US player, deposit options are extremely limited. That's why I was glad to find a Paste and Pay RTG casino (boy am I ever sorry I did!). If this is the "evidence" you have to make a case against me committing fraud or breaking your T&Cs, it is clear how non-existent that case is. Frankly it is none of your business when and how (or how frequently) I deposit at casinos.

The "email" you quote about me being glad to deposit at your casino was in fact a post in this very thread. I suggest you re-read it! It was a very nice review of your casino based on my experience (before you closed my account, obviously). It is strange to have those kind words turned against me.

I look forward to hearing from you and from Casinomeister about my PAB.

I am more than happy to provide our email exchanges regarding this matter.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
maybe best to let max get on with his job & see the outcome instead of firing in public :D

keep calm & await for someone to contact you.
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Hi Jockohomo,

You are 100% correct when stating that you gave us a nice review. Thus, I was shocked to find out what was happening. I must apologise for missing your PM to me, this was not intentional. In fact, I never received email notifications regarding PM's to me. You are more than welcome to go have a look on a few other big forums, I pride myself on being active and engaging with players.

You seem like a great guy and I would rather have you as a friend than an enemy. However, we acted on information that was given to us by our processors. Unfortunately, we do have a procedure which we need to follow in the event that there is chargeback history. Having said that, let's sit down and discuss this matter. Is it possible that we can give you a call later today and see if we can come to some kind of arrangment?

I look forward to hearing back from you!

Best Regards
Jason
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Sorry Guys, I would just like to resolve this matter in an amicable manner and I am sure Jockohomo feels the same :thumbsup:

Regards
Jason
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Wow! A live and real-time PAB in progress! I think both player and rep need to read the rules again...:)

Maybe somebody is trying to sabotage the PAB? As they could well be in the wrong?

Please no one take this the wrong way its only what I can see & now I hear maybe an agreement, Yes this would be more than fair if the casino would do this if there was ever charged backed in the passed but this is what the PAB is for,
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Hi Jockohomo,

Please can you drop me a mail on [email protected] so that we can schedule a time for a call. I would really like to get this issue resolved.

I look forward to hearing back from you!

Regards
Jason
 

Jockohomo

Dormant account
PABnononaccred
Joined
Sep 1, 2010
Location
NYC
Hi Jockohomo,

Please can you drop me a mail on [email protected] so that we can schedule a time for a call. I would really like to get this issue resolved.

I look forward to hearing back from you!

Regards
Jason

Hi Jason,

Thanks for keeping in touch here on the CM forum. You can email me any time (you have my address). I'd prefer to stick to email for communicating about this matter. You know how to contact me and I look forward to hearing from you about resolving this issue.

Best,
J
 

JasonFTA

Dormant account
Joined
Apr 14, 2015
Location
South Africa
Hi Jockohomo,

Thanks for the message mate. We will be getting into contact with you via email during the course of today. Please accept my sincere apologies for the time which it has taken to bring finality to this query.

Lets hope and pray that we can get this resolved asap.

Best Regards
Jason
 
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