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Grand Fortune and Raging Bull will not close my account/self exclude

Discussion in 'Quit Gambling' started by jay_fyp, Jun 19, 2016.

    Jun 19, 2016
  1. jay_fyp

    jay_fyp Quit Gambling PABnonaccred

    Occupation:
    Carpenter
    Location:
    New Jersey
    First let me start by saying I have a gambling problem and I know part of this is my fault too by opening the accounts so please don't shame me. Please I am in desperate need of help. I've repeatedly asked to have these accounts closed permanently, that I have a gambling problem and that I self exclude. All I have to do is send an email and they open it right back up.

    I have a gambling problem but I have quit for the most part but I fell off the wagon. About a month ago I had a moment of weakness and was able to open an account with these two sister casinos . I have spent thousands, and now have unimaginable credit card debt. I am broke and depressed. I don't know what to do. I really need the help of casinomeister please. I realize you have absolutely no obligation to help with a gambling problem and it is not the intentions of this site, but I know you offered someone once to contact RTG and have them self excluded and banned and black listed across their entire platform. I would be forever grateful if you could do me that huge favor along with getting these two casinos to permanently close my accounts. It would mean the world to me, it would save me from this life of depression. I am sickened with how much money I have spent in a months time and I need to be done with this gambling and get my life back. I can provide all my details (name, address etc) whatever is needed to get a lifetime exclusion, please pm me for that info.

    I live in NJ and at the click of a button I was able to forever self exclude myself from the casinos. I never even played, I just new when they legalized it here that it WOULD be a problem for me so I self excluded right away. I really wish these other platforms had that option, and that they would take problem gambling more seriously rather than look at it as a way to make easy money. Please anyone reading this that can help with contacting casinomeister so he sees this thread I would appreciate it beyond words. Also please block me from this website with the exception of the quit gambling forum. If needed my username for these two casinos is jayfyp2

    Please help, an advanced thankyou
    Jason
     
  2. Jun 19, 2016
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I've sent a pm to their rep in here and asked him to help you get your accounts closed.
    I don't know if he can do more but at least he needs to sort the problem with their casinos. I really dislike hearing that they are opening account that easily again, but I don't know if you told them you had a problem with gambling either, so I don't judge yet.

    Search for all help you can find so you'll be able to stay away in the future.
    Be strong and good luck!

    Edit: I also reported your post so that the mods here will see it.
     
    1 person likes this.
  4. Jun 19, 2016
  5. jay_fyp

    jay_fyp Quit Gambling PABnonaccred

    Occupation:
    Carpenter
    Location:
    New Jersey
    Thankyou. Yes I did indeed state I have a gambling problem. Here is one of many emails I sent.

    And even if I ask to re-open I will NOT be allowed under any circumstances correct. Even if I say I want deposit limits you will NOT even consider re-opening it correct? Because I was told last time I wouldn't be able to re-open it and all I did was simply ask and they re-opened it anyway. I was assured a note was made to keep it locked yet it was still re-opened.

    Sent from my iPhone

    On Jun 12, 2016, at 9:27 PM, Schalk GF <schalk@grandfortunecasino.com> wrote:

    Hi Jason,

    I see the support guys closed your accounts for you. Sad to see you go but
    like I said before, we care about your wellbeing a lot more than anything
    else.

    I wish you all the best, don't forget to check n for time to time and tell
    me how it goes, not to unlock your account, just a friendly chat so I know
    that you are rebuilding everything to greater heights that it was.

    Take care...

    Regards
    Schalk

    -----Original Message-----
    From: This email is not visible to you. [mailto:jay_fyp@yahoo.com]
    Sent: Monday, June 13, 2016 12:20 AM
    To: Schalk <schalk@grandfortunecasino.com>
    Subject: Close accounts



    I've tried this before and I'm trying again. I want to self exclude from
    your casinos. I need my accounts closed forever and to never be allowed to
    play again under any circumstance. I have a severe gambling problem and I am
    broke. Please, I'm begging you guys to not let me ever re-open my account.
    It has ruined my life and making it worse every week.

    Jason


    ---
    This email has been checked for viruses by Avast antivirus software.
    You must register/login in order to see the link.
     
  6. Jun 19, 2016
  7. jay_fyp

    jay_fyp Quit Gambling PABnonaccred

    Occupation:
    Carpenter
    Location:
    New Jersey
    And my account just like that was reopened this weekend.
     
  8. Jun 19, 2016
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You surely need a block on RTG but I don't know if that's possible. There are so many rogue places out there who gladly would take your money anyway without caring.

    Now it's time for you to do your job. You have to decide if you want to quit and look for help. You can't blame casinos because they will always be there.
    You can start by searching for help by reading the advices on this site and earlier threads in this area.

    From now on it's your responsibility though. Please remember that!
     
  10. Jun 20, 2016
  11. jay_fyp

    jay_fyp Quit Gambling PABnonaccred

    Occupation:
    Carpenter
    Location:
    New Jersey
    Yes, I do accept responsibility. I do want to quit and have for a long time, I just fell off the wagon briefly with this casino and my first step to get back to my life the way it was before this month is to get excluded permanently from this casino group. I never blamed the casinos for my losses, that's my fault. I do blame them for not self excluding me permanently after repeated asking and being told ok.
     
  12. Jun 20, 2016
  13. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    i find it scary if the casino did indeed open the account again after a mail like that:mad: very Rogue in my opinion

     
  14. Jun 20, 2016
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Just curious then on why you went back when your account was suppose to be closed? You asked them to reopen it.
    That is not to be responsible.
    Sorry if I sound a little harsch but it's so easy to feel sorry for yourself and put the blame on someone else. They did not force you to come back.

    I'm sure they will make sure your accounts are closed forever, or noone on this forum will ever have any trust in them again. Not until tomorrow though, and the reps here will maybe not read this thread either until Monday morning.
     
  16. Jun 20, 2016
  17. jay_fyp

    jay_fyp Quit Gambling PABnonaccred

    Occupation:
    Carpenter
    Location:
    New Jersey
    They indeed did, that's why I'm here for help.
     
  18. Jun 20, 2016
  19. jay_fyp

    jay_fyp Quit Gambling PABnonaccred

    Occupation:
    Carpenter
    Location:
    New Jersey
    I went back because A. I have a gambling problem, of course it's not responsible B. I have self excluded from most casinos successfulily and this one let me play.

    I don't understand why you are saying I'm putting the blame on them for my losses or for gambling. I just want to be self excluded. I will say it's highly unethical. I'm not asking for my money back or anything like that, I'm just looking for help getting excluded.
     
  20. Jun 20, 2016
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I didn't say you did. I said it's easy to do that and that they didn't force you to come back.

    You will get help getting the account closed forever now, I'm sure of it, and if it's true what you're saying they haven't handled it well, but I won't start bashing them until I heard their story too.
     
    1 person likes this.
  22. Jun 20, 2016
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What a sad situation - sorry to hear of your gambling issues. There is a section at Casinomeister that addresses these problems, you can check this out here: Quit Gambling Now!

    If you have any other email addresses that you use, please send them to me here This email is not visible to you. - I'll pass these on to the operators that I know and hopefully you won't have this issue again. I'll also notify the Kahnawake Gaming Commission - they are pretty adamant on player self exclusion as well. Intertops, and the Club World Casinos are licensed there.

    For Grand Fortune to reopen your account is despicable. I hope they have a pretty good reason for doing so.
     
    6 people like this.
  24. Jun 20, 2016
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FTR there is a PAB from the OP in progress on this (re Grand Fortune).
     
    2 people like this.
  26. Jun 20, 2016
  27. JasonFTA

    JasonFTA Dormant account

    Occupation:
    Head of Affiliates Marketing
    Location:
    South Africa
    Hi Guys,

    My apologies for only acting on this thread now. I was out of the office for a few days and was in communication with Max regarding an urgent post. Had I known it was this urgent, I would of reacted much sooner.

    I would have liked to have obtained more info pertaining to this query, but i think it's best if I just act on it right away. I do know of Jason and a bit of his gaming history with our brands. We do subscribe to responsible gaming and do have a SE policy in place. With RTG, there is no self exclusion button available, but player can get into contact with the casino and request their accounts locked/excluded. There are two options a soft lock where the player requests the account to be locked due to them not having a great run or they just want a breather. This account can be unlocked and anytime upon request from the player. The other option is a Hard lock and is where a player mentions gambling problems or addiction. In this case the account will be locked for a minimum period of 6 months, where within the 6 month period the account will NOT be reopened no mater what. After the six month period, should the player wish to continue gaming, they need to send us communication stating that they are in control of their gambling habits and financial situation.

    In this case, Jason's accounts were locked and upon him requesting the accounts re-opened, he was asked the above. As mentioned, I don't have all the info in front of me, but I do see alot of correspondence going backwards and forwards between Jason and the Hosts where accounts are unlocked and limits agreed upon by both parties etc. The last correspondence I saw is where Jason asked if the accounts were locked and the agent responded with YES they were. Not knowing that the player had registered NEW accounts and continued gaming off those accounts.

    I have now gone ahead and locked all accounts registered in the players name. However it is extremely difficult to curb players from registering new accounts and slipping deposits through. The only other option would be to block the player on processor level and even then I am not sure that is even possible.

    I am truly sorry to hear about Jason's addiction and I am sure we all know how dangerous gambling can be. Jason is a great guy and I know that he has a good relationship with a few of the guys here in our office. We will do our best to help him and make sure that we support him through this tough time.

    Best Regards
    Jason
     
  28. Jun 20, 2016
  29. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I'll just respond to this part since you mentioned it in the pm too.
    This thread was started late last night so it can't have been the same issue.

    The emails the op posted was from last week and it was this weekend he was allowed in to play again.
    So this issue is a new one and you maybe should ask what the other one was.
     
  30. Jun 21, 2016
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Surely the accounts should not have been reopened irrespective of what the player says about having gained control, set agreed limits, etc if the initial lock was correctly processed as a "hard lock" as it should have been given the nature of the issue.

    As for new accounts slipping under the radar, this is a problem that RTG need to address, and they would have were they to take problem gambling issues seriously.

    It's also odd that the can't block a player at the RTG level for a gambling problem, but it seems they CAN do so for a player with a history of chargebacks. How about asking RTG to just pretend this player has charged back everything he has ever deposited, and for an exercise, see if they can prevent him from ever depositing again at any RTG site no matter how devious the attempt.

    Bear in mind of course that this player is from NJ, and if he is unable to repay his credit card debts and defaults, his bank will be looking to recover the money another way, and this may cause them to take a closer look at the transactions that brought about the problem as they would want to protect themselves from other customers also running up unserviceable debts. If the bank knew the true nature of these transactions, or discovers this when pursuing the player for repayment through legal action, that'll be another pathway shut down for the industry, which will have an impact on all players.

    In terms of the reply from support:-

    WTF:confused:
     
  32. Jun 21, 2016
  33. bowlingbob

    bowlingbob Experienced Member

    Occupation:
    sales
    Location:
    usa

    Yes and when the bank comes questioning his thousands of dollars worth of purchases for "womens clothing" from Shanghai China I wonder how the OP can explain? Maybe a cross dressing fetish?:eek:
     

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