1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

    Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  4. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

Codeta New Feature: Skill ScoreTM

The Codeta Tech team has developed based on a reasearch with our table game players. A feature that no other operator has on offer, a feature that is there to help our players to become better table game players whether you are experienced or a totally new to table games...

Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Grand bay poker

Discussion in 'Poker Complaints' started by tencardcharlie, Oct 25, 2006.

    Oct 25, 2006
  1. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    Hi all,
    I signed up at grand bay poker a while ago. When I asked them to credit my signup bonus I just received an email stating that my account is locked and that I should send in documents. I asked them if it was OK to send a bank statement instead of a utility bill, but they never answered to that email.

    So, I sent in my docs. after about a week had passed, I asked them how long the process should take. No reply. I sent a few more emails, one of them actually got a response (yay!). They said they had forwarded my docs to the relevant department and that they would advice as soon as possible.

    After 1 month I tried sending an angry but polite email to cashier@grandbaypoker instead of support@grandbaypoker. I got a reply to that pretty quick and the guy said that he had found my documents(!), and would open a new account on his side (for reasons he did not elaborate upon) and that he would give me a call. However, they never called me, and when I asked about what was going on I was again met with silence. The situation it really starting to get frustrating.

    So, now over 2 months have passed, and my account is still locked. I could not find any representative for this poker room on the casino contacts, so I Im not sure what I should do. If anyone has a contact Id be very grateful if you could point me in the right direction.

    And of course I advise anyone that doesnt have an unlimited supply of patience to NOT play at this poker room.
     
  2. Oct 25, 2006
  3. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    The site I work for has been getting many reports from players of issues from receiving bonuses, refer a friends and a few with cashout issues. Most of the time I can get the bonuses issued but there are a couple of players with locked money and no response from support. There are a few long threads at other forums about this. I am working hard on getting a higher up's email at Grand Prive to try and get this resolved. They have a great 3.33x bonus but the issues everyone seems to be having does not make that worth it.
     
    1 person likes this.

Share This Page