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Grand bay poker

Discussion in 'Poker Complaints' started by tencardcharlie, Oct 25, 2006.

    Oct 25, 2006
  1. tencardcharlie

    tencardcharlie Dormant account

    The playboy mansion.
    Hi all,
    I signed up at grand bay poker a while ago. When I asked them to credit my signup bonus I just received an email stating that my account is locked and that I should send in documents. I asked them if it was OK to send a bank statement instead of a utility bill, but they never answered to that email.

    So, I sent in my docs. after about a week had passed, I asked them how long the process should take. No reply. I sent a few more emails, one of them actually got a response (yay!). They said they had forwarded my docs to the relevant department and that they would advice as soon as possible.

    After 1 month I tried sending an angry but polite email to cashier@grandbaypoker instead of support@grandbaypoker. I got a reply to that pretty quick and the guy said that he had found my documents(!), and would open a new account on his side (for reasons he did not elaborate upon) and that he would give me a call. However, they never called me, and when I asked about what was going on I was again met with silence. The situation it really starting to get frustrating.

    So, now over 2 months have passed, and my account is still locked. I could not find any representative for this poker room on the casino contacts, so I Im not sure what I should do. If anyone has a contact Id be very grateful if you could point me in the right direction.

    And of course I advise anyone that doesnt have an unlimited supply of patience to NOT play at this poker room.
  2. Oct 25, 2006
  3. pokeraddict

    pokeraddict Webmaster

    Pro Poker Player
    Las Vegas
    The site I work for has been getting many reports from players of issues from receiving bonuses, refer a friends and a few with cashout issues. Most of the time I can get the bonuses issued but there are a couple of players with locked money and no response from support. There are a few long threads at other forums about this. I am working hard on getting a higher up's email at Grand Prive to try and get this resolved. They have a great 3.33x bonus but the issues everyone seems to be having does not make that worth it.
    1 person likes this.

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