Grand Bay casino

[vinylweatherman]

Finally

I finally used my voucher (one of them, anyway ). I played "Agent Jane Blonde", since I had never seen this slot in ANY other MG casino. It was just another Thunderstruck clone, and my 100 soon went. Just as well, as there are no T & C for a cashout and I now read the MIN is 200, or is it the MAX

Their slots leaderboard looks interesting, top prize 2000 cash or 4000 bonus. I would really lay into this competition if I were confident of reasonable CS, and not getting screwed. At least I am 45, so that's one "stunt" off their menu

My worry is that until recently they shunned British players (blanket bonus & tournament bans), but suddenly start mailing us these vouchers and offering bonuses.

Logging on was difficult at times, and the slot was really slow - frequent spells of reels just spinning and spinning.

 

[Pinababy69]

I received this voucher in the mail a few days ago as well. I found the offer to be very misleading. They addressed me as "Dear Valued Player" as if the offer was for existing players...but then when you read the directions on the CD, it tells you to register an account as if you're a new player. I contacted Live Chat and was told the offer was for new players who have NEVER played at the casino. I was told that I could use the voucher at their sister casinos if I hadn't already registered at those (which I had). When I questioned the support person about the nature of the offer, as in how new players who have never deposited are apparently more "valued" than existing players who HAVE deposited, I was given some drivel about how they consider potential players to be valued players, blah, blah, blah. Anyway, I requested that my name be removed from their marketing partner's mail list...even though the support person stated they had no control over whether the marketing group ultimately honored my request or not. I stated that I felt they needed to clean up this marketing mess as I felt they were offending existing players by continuously sending promotional material in the mail designed for brand new players.

Julie, all the snail mail offers always include a CD, and say to register an account. I've had accts with all their casinos for probably going on five years, and have received I think four of these snail mail bonuses. I've redeemed them all no problem, and so have many other existing players. Did you try to redeem yours? I hope you didn't throw it out? Trust me, it's valid.....I don't care what some CS rep told you.

And Vinyl, the MINIMUM cashout is 200, or twice the amount of the voucher.

 

[vinylweatherman]

New?

I DID try to redeem the second voucher as an existing player, but the claim was rejected by the software. It may be an occasional bug that allows redemption by an existing player.
I have binned my other voucher as useless now, but I am tempted to fish it out and just record the number just in case someone can tell me how to get round the error that prevented the second redemption at Grand Bay. I saw a post that implied it might work at a sister casino.

 

[soflat]

Their slots leaderboard looks interesting, top prize 2000 cash or 4000 bonus. I would really lay into this competition if I were confident of reasonable CS, and not getting screwed. At least I am 45, so that's one "stunt" off their menu

I think their CS is pretty good.

I've received two emails about the weekly bonuses that had bad links and images, and both times they emailed me back within an hour with the correct info. Plus, the cashouts are a lot faster now (12 hour reversal, money to Neteller in about 24 hours).

 

[Pinababy69]

I DID try to redeem the second voucher as an existing player, but the claim was rejected by the software. It may be an occasional bug that allows redemption by an existing player.
I have binned my other voucher as useless now, but I am tempted to fish it out and just record the number just in case someone can tell me how to get round the error that prevented the second redemption at Grand Bay. I saw a post that implied it might work at a sister casino.

VWM, did you keep the envelope or box that the voucher came in? If so, take a picture (or scan) both the packaging and the voucher, and email support. Also, were both of your vouchers for the same promotion or different ones? That's where I ran into problems, because I had one voucher for one promotion that was delayed getting to me, but did redeem. Then two weeks later, I got the Christmas package, which was originally denied as they thought I had tried to redeem two vouchers for the same promo.

If that fails, PM me and I will give you an email addy for one of the supervisors there. She wrote me last night asking if all had been worked out to my satisfaction, as I had written her on Friday when I was getting nowhere. She may be able to look after you.

Bottom line, they did honour both my vouchers, and I haven't deposited here in months and months.

 

[Zoozie]

I have binned my other voucher as useless now, but I am tempted to fish it out and just record the number just in case someone can tell me how to get round the error that prevented the second redemption at Grand Bay. I saw a post that implied it might work at a sister casino.

I have claimed two 100$ vouchers at Grand Prive at two different casinos, and I have also claimed the 100$ for Big Dollar casino. (Not sure if that is Grand Prive also...). So you can claim several vouchers for sure.

These bonuses are actually the best free gifts I have ever gotten from any casino and no 'hidden' T&C/max cashout etc. I withdrew 550$ from one of the vouchers, busted on the others.

Zoozie

 

[eeeee]

I got the Big Dollar voucher a couple months ago, so wifey got the GrandBay voucher this month. Wifey had played BigDollar before, but not for a bonus, so there was some confusion about email addresses during sign up with their EZPLay-BigDollar-I'm-not-a-GP-casino-farce. The software suggested using a different email address, so wifey complied and she was off to play.

The GrandBay site was mostly "down", so no T&Cs. Wifey did see the 200 min w/d term.

After receiving the gift, checking the withdrawal requirements and playing different games, wifey discovered the EZBonus table was a little different from other GP casinos.

Baccarat - 2%
French Roulette - 25%
RedDog - 100%
Slots - 100%

Wifey hopes the email problems don't bollox the withdrawal. Somehow, GP has linked the two email addresses, so the welcome email went to wifey's new email address and the positive w/d acknowledgment email went to the old BigDollar email address.

 

[winbig]

I got the Big Dollar voucher a couple months ago, so wifey got the GrandBay voucher this month. Wifey had played BigDollar before, but not for a bonus, so there was some confusion about email addresses during sign up with their EZPLay-BigDollar-I'm-not-a-GP-casino-farce. The software suggested using a different email address, so wifey complied and she was off to play.

The GrandBay site was mostly "down", so no T&Cs. Wifey did see the 200 min w/d term.

After receiving the gift, checking the withdrawal requirements and playing different games, wifey discovered the EZBonus table was a little different from other GP casinos.

Baccarat - 2%
French Roulette - 25%
RedDog - 100%
Slots - 100%

Wifey hopes the email problems don't bollox the withdrawal. Somehow, GP has linked the two email addresses, so the welcome email went to wifey's new email address and the positive w/d acknowledgment email went to the old BigDollar email address.

nvm, need more sleep