I had mentioned this problem in another thread but they have now taken the problem to a whole new level. I deposited $250 into Grand Banks Casino at the beginning of May before I was aware of their bad reputation. I received a $275 bonus. I played through the wagering requirements and confirmed that i had completed them with their customer support team. I had a total of 500.01 at this point ($250.01 profit) I withdrew my money and was told that it would take 7-10 business days to process. Over 10 business days passed and they told me they would contact the financial department. Another week and another passed. I contacted them a few times during that period and they said the manger has been notified, your withdrawal is being made a priority, you should receive it soon etc etc. Now today, a full month after initiating my withdrawal I receive the following email from them
Based on your recent activity at Grand Banks, your account has been system
flagged for apparent bonus abuse. As such, your play and bonus will be
void and your initial deposit returned.
From our Terms:
"Players who endeavour only to meet minimum playthrough requirements of a
given bonus, exhibiting 'bonus hunter' characteristics, will have their
accounts automatically flagged and audited. Should the security department
determine that a new player account was set-up solely to exploit this
bonus, the player may forfeit their bonus money, any winnings gained under
this promotion and their deposit returned."
Clarence Evans
Manager - Grand Banks Casino
What does this mean? i played my full wagering requirements, and withdrew because of their horrible reputation that i learned of! As well as the fact that my goal was to leave with $500 and once i was down to the $500 mark i didnt want to risk dropping any further. Are they saying that their WR's arent really their wagering requirements? Did they want me to continue to play untill i lost? I contacted CS and asked to speak to a manager, they refused to connect me with a manager. I told them to go ask the manager personally. The manager relayed to me via a CS rep that my original deposit would be returned, my account was closed, the matter was considered closed, i would not be paid. Is this a joke. i had never played at their casino before nor has anyone i know. I have not defrauded them in anyway! i deposited, played through the full WR's, confirmed this and withdrew. Imagine if something like this happened in a live casino! What makes them think they can get away with this? I'm becoming incredibly frusturated with the online gaming business. I'm gonna fight to get my money on this one, but then i need a break.
How do you deal with these guys all the time Bryan!? Help!
Based on your recent activity at Grand Banks, your account has been system
flagged for apparent bonus abuse. As such, your play and bonus will be
void and your initial deposit returned.
From our Terms:
"Players who endeavour only to meet minimum playthrough requirements of a
given bonus, exhibiting 'bonus hunter' characteristics, will have their
accounts automatically flagged and audited. Should the security department
determine that a new player account was set-up solely to exploit this
bonus, the player may forfeit their bonus money, any winnings gained under
this promotion and their deposit returned."
Clarence Evans
Manager - Grand Banks Casino
What does this mean? i played my full wagering requirements, and withdrew because of their horrible reputation that i learned of! As well as the fact that my goal was to leave with $500 and once i was down to the $500 mark i didnt want to risk dropping any further. Are they saying that their WR's arent really their wagering requirements? Did they want me to continue to play untill i lost? I contacted CS and asked to speak to a manager, they refused to connect me with a manager. I told them to go ask the manager personally. The manager relayed to me via a CS rep that my original deposit would be returned, my account was closed, the matter was considered closed, i would not be paid. Is this a joke. i had never played at their casino before nor has anyone i know. I have not defrauded them in anyway! i deposited, played through the full WR's, confirmed this and withdrew. Imagine if something like this happened in a live casino! What makes them think they can get away with this? I'm becoming incredibly frusturated with the online gaming business. I'm gonna fight to get my money on this one, but then i need a break.
How do you deal with these guys all the time Bryan!? Help!