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GRAND BANKS DOES IT AGAIN!!

Discussion in 'Casino Complaints - Bonus Issues' started by atherm, Jun 2, 2006.

    Jun 2, 2006
  1. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    I had mentioned this problem in another thread but they have now taken the problem to a whole new level. I deposited $250 into Grand Banks Casino at the beginning of May before I was aware of their bad reputation. I received a $275 bonus. I played through the wagering requirements and confirmed that i had completed them with their customer support team. I had a total of 500.01 at this point ($250.01 profit) I withdrew my money and was told that it would take 7-10 business days to process. Over 10 business days passed and they told me they would contact the financial department. Another week and another passed. I contacted them a few times during that period and they said the manger has been notified, your withdrawal is being made a priority, you should receive it soon etc etc. Now today, a full month after initiating my withdrawal I receive the following email from them

    Based on your recent activity at Grand Banks, your account has been system
    flagged for apparent bonus abuse. As such, your play and bonus will be
    void and your initial deposit returned.

    From our Terms:
    "Players who endeavour only to meet minimum playthrough requirements of a
    given bonus, exhibiting 'bonus hunter' characteristics, will have their
    accounts automatically flagged and audited. Should the security department
    determine that a new player account was set-up solely to exploit this
    bonus, the player may forfeit their bonus money, any winnings gained under
    this promotion and their deposit returned."

    Clarence Evans
    Manager - Grand Banks Casino


    What does this mean? i played my full wagering requirements, and withdrew because of their horrible reputation that i learned of! As well as the fact that my goal was to leave with $500 and once i was down to the $500 mark i didnt want to risk dropping any further. Are they saying that their WR's arent really their wagering requirements? Did they want me to continue to play untill i lost? I contacted CS and asked to speak to a manager, they refused to connect me with a manager. I told them to go ask the manager personally. The manager relayed to me via a CS rep that my original deposit would be returned, my account was closed, the matter was considered closed, i would not be paid. Is this a joke. i had never played at their casino before nor has anyone i know. I have not defrauded them in anyway! i deposited, played through the full WR's, confirmed this and withdrew. Imagine if something like this happened in a live casino! What makes them think they can get away with this? I'm becoming incredibly frusturated with the online gaming business. I'm gonna fight to get my money on this one, but then i need a break.
    How do you deal with these guys all the time Bryan!? Help!
     
    1 person likes this.
  2. Jun 2, 2006
  3. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    atherm

    Pretty disgraceful behaviour by Grand Banks but I think you are on a loser here. Bryan has already rogued them once and I reckon they are not the sort of people who are bothered about being rogued twice!

    Bryan has already written on the site to avoid this group at all costs.

    Mitch
     
  4. Jun 2, 2006
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Real T & C

    The problem is in the wording of the T & C.

    Here is the corrected version.:D :D

    Playthrough requirements.

    As any wager could return a sizable win, players are expected to wager their bonus and deposit until such time as all of the following are met.

    Deposit and bonus must be wagered 25x

    To show commitment to fair play, the bonus must then be wagered till the balance is equal to the sum of the initial deposit and bonus less the amount of the bonus granted.
    You are then at liberty to cancel your membership and cash out, or wager until your balance has gone, at which time you will qualify for a totally outrageous bonus offer!:D :D
     
    2 people like this.
  6. Jun 3, 2006
  7. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    I know, I know. I literally found the bad info about Grand Banks the day that I deposited there. There has to be some recourse right? Can they really just get away with this?
     
  8. Jun 3, 2006
  9. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    Vinyl: An even simpler version:

    "Winning is not allowed. All players are obligated to lose. Should you try to win, all your funds will be confiscated.

    Thanks for playing at GrandBanks Casinos!"
     
  10. Jun 3, 2006
  11. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    I had a look at this casino and once i saw that in the T&Cs i ran a mile!
    It makes a complete mockery of having T&Cs in the first place.
    How on earth can they promote a bonus, give bucket loads of T&Cs to get the bonus, and then say.....Oh.. and if you do manage to still have your bonus intact at the end of the W/Rs if you dont have a good go at losing it we will take it anyway!
    If you have completed the W/Rs without breaking one of the many T&Cs i feel for you....you have been ROBBED!
    WAYLANDER
     
  12. Jun 4, 2006
  13. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    also add- "even if we dont confiscate your funds, we will pay you in no LESS than 6 months after you cash out."
     
  14. Jun 7, 2006
  15. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    PAB seems to be down at the moment so I posted a complaint with these guys You must register/login in order to see the link. (As well as with playtech), anyone think they have any power to force Grand Banks to do the right thing for once?
     
  16. Jun 7, 2006
  17. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Honestly... NO.

    I think your best bet is to have the Casinomeister look into it... he has had dealings with the owners of this group before. He is traveling at the moment... I'm sure he will get to it when he returns.
     
  18. Jun 7, 2006
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Unfortunately it seems; Yes, they can get away with it.
    They have been 'getting away' with screwing players for at least 4-5 years already - I can't see them stopping in the near future. :mad:

    If you're new to online casinos you will find many have similar 'woolly' T&C's (we reserve the right to take your bonus back without giving good reason) - even the reputable ones - but it's only the rogue ones who will actually invoke these rules.

    Sorry to hear you got caught out - you are not alone.
    I hope Bryan or someone can help you - don't give up!
    Good luck in the future! :thumbsup:
     
  20. Jun 7, 2006
  21. cipher

    cipher Banned member - being a jerk

    Hi Atherm:

    Aside from your now realizing these people are some of the worst of the worst, why in the world would you knowingly walk into a situation that has a 25 times play thru. When are people going to learn that GRAND BANKS and scum such as that group are constantly trolling the internet to find those that will bite into such a deal.

    I really hope that you're able to recover your funds through the use of the PAB avenue but at some point you've got to realize that this BONUS B. S. is just nothing short of insanity.

    Have a good one.
     
  22. Jun 7, 2006
  23. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    There are casino's with shorter bonuses that have no problem paying them out once wagering requirements are met. For example, I started a thread about bet 365 ( http://www.casinomeister.com/forums/online-casinos/12732-bet-365-great-casino.html ) being possibly the best casino out there and they have only a 10x playthrough, and are playtech.
     
  24. Jun 7, 2006
  25. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    Does anyone know why GRAND BANKS is not in the main rogue section?
    They are listed as not recomended which i believe is far too good for them!
    In fact in all my (allbeit relatively short ) experience i think they have one of the worst reputations out there!
    Surely thievery deserves a full rogue status?
    WAYLANDER
     
    1 person likes this.
  26. Jun 8, 2006
  27. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    no doubt about it as far as I can see. Other casino's pull stuff like this once awhile. but as for as consistency in evil behavior, Grand Banks takes the cake.
     
  28. Jun 13, 2006
  29. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    PAB still down huh? I wonder for how much longer? I'd really like to give the meister a look at this one. Both my playtech complaint and interactice gaming council complaint that I filed or going nowhere. These thieves are really getting to me. Its unbelievable that they can just rob me. Maybe I should just go to the cops and see what they do with it.
     
  30. Jun 13, 2006
  31. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA

    I hate to tell you but the cops would laugh you out of the station.
    FWIW they paid me in the end (after 6 months).
     
  32. Jun 13, 2006
  33. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    what did you do to get them to pay you?
     
  34. Jun 13, 2006
  35. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA

    Believe it or not, nothing. I had simply given up on it and one day 6 months after i cashed out bam, there is was in my Neteller account. (I have heard others say this time frame has happened to them also.)

    Good luck!
     
  36. Jun 17, 2006
  37. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    had they sent you an email like the one I got and promised you would not receive your money?
     
  38. Jun 17, 2006
  39. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA

    No. Mine was just a regular cashout (from using a bonus). They didnt dispute it or call me a bonus abuser, they just didnt pay (for 6 months).

    Your situation is worse than mine. I doubt you will get paid unless the powerful Playtech resolution organization intercedes:rolleyes: (fat chance).
     

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