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Grand Aces

Discussion in 'Online Casino and Poker Complaints - old section' started by ulli77, Mar 30, 2005.

    Mar 30, 2005
  1. ulli77

    ulli77 Dormant account

    Occupation:
    Kuenstler
    Location:
    Germany
    Hi,

    First i must say that my English is not very good but i think you understand me.
    You promote the Grand Aces Casino and i ask me why.
    Yesterday i make a Deposit with Moneybookers. The Money was not instant in my Casinoaccount and so i ask at the Live Chat why not. I can see in my Moneybookersaccount that this Guys have my Money. The Live Chat let me know that i must wait 24 Hours before my Casinoaccount is credited.
    I must wait 24 Hours for a Moneybookers Deposit ???
    What is that for a Casino ???
    That is a grrreat Joke !!!
    I trust the Casinomeister but never more RTG :D

    Ulli
     
    Last edited: Mar 30, 2005
  2. Mar 30, 2005
  3. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Moneybookers

    Hello Ulrich

    I agree with you regarding the instant funding of the account.The Call Centre should be aware that this is an Instant Deposit method.

    I will be investigating as to who you spoke with to ensure that this does not happen again.

    With regards to why i promote them,well they are good Casinos with a lot of players and the Call Centre and Live Chat operators generally do a very good job.That is why the Meister has them on his board.

    In addition this whole RTG ,MGS ,Playtech Crypto thing is becoming very boring. You can not tar a whole bunch of Casinos on the same software platform with the same stick. They are operated by individual operators and just as with a land based Casino they have their rules and regulations.

    I can tell you in confidence that there are bad elements on every single software platform.All you need to do is find the right place for yourself.

    I do understand that if we do not fit your ideals of a Casino ,we do try to provide a good gaming atmosphere.I will in any event wish you the best of luck in your future gaming.

    Best Regards
    Greg
     

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