Grand Aces/Geisha support flubs YET AGAIN!

[Wagerjunction]

Post

Dirk

Thank you for those words .They are wise and i think i will remember them in future before venting.As you say i should have been a little more circumpsect and this is another lesson learned .

I will take this up in any event with Funeral Party via other methods.

Best Regards
Greg

 

[thelawnet]

SO guys let me get this straight .

Its ok for a player to vent but its not ok for a Casino rep to vent .

As for sensitive info - he posted a complete chat wwhich to Nadine could have been quite sensitive .

How could a conversation made on behalf of your casino be sensitive to one your staff? That is nonsense.

If a support person is making chats she feels are 'sensitive' when working for your company then you need a new support person who feels happy about representing your company. The casino is the multi-million dollar company seeking player deposits. The casino must behave professionally at all times. The player is just some guy who has no such obligations, because depositing money with casinos is not his business. Of course if the player behaves badly you might feel less well disposed towards him, but suggesting that the casinos actions are somehow sensitive is just absurd.

 

[phynqster]

I feel for Greg here. This has also happened to me in the past where someone complains openly, but the casino can not fight back. In fact Bryan has privatley told me "that two wrongs don't make a right" more than on one occassion.
What you have to remember here is that Greg only revealed a players screen name which may or may not be his casino Id also. It would be much different if he posted what the players real name is. That would be sensitive information.

 

[jetset]

I believe it's the principle here, together with the undesirability of a businessman attacking a client in public, possibly without the full facts at his disposal.

That said, I think the point has been well enough made and there is little purpose in continuing to castigate Greg, who has recognised the situation, is now sorting it out privately with Funeral and I'm sure took something away from this experience.

 

[AceMan76]

Imagine a brick-n-mortar casino employee publicly "venting" against a customer in a room filled with other customers . . . I wonder how long he or she would keep the job? As someone else stated, it is the JOB of casino employees to remain professional . . . they are getting paid to remain professional. It's not that hard to see the difference.

 

[liquidsoap]

Saying this in the nicest possible way!
I will NEVER, EVER deposit at a Geisha casino EVER again.
Just because of how the casino rep came out like that, you give private information out then you said it in the wrong words and tried to back it up.
That is not OK!
Funeral Party's complaint was a little different.
Funeral Party's could have pmed you, but you will survive.
You very well could have ruined his creditness in this Forum.




This thread made me made
Plus id rather give my money to roxy palace, so the meister can have part of it!