Grace Media (Aloha Slots) - SOW ISSUE

[06fosterc]

Hi all!
I’m currently in the process of a SOW dispute with Grace Media/Aloha Slots. I won £750 in two withdrawals and was then asked to upload certain SOW/KYC docs. I have uploaded them (bank statements, payslips, ID) and was told a few working days to be updated if they need anything further. Cut to 4 weeks later, I am no further forward. I have sent countless emails in to only be told ‘it’s with the relevant team’ each time, my online chat seems to have been deactivated as it’s never available and I am pulling my hair out to try get it sorted. In my eyes my money is just getting withheld without reason. Has anyone had any experience with Grace Media in regards to this and how is best to proceed? I have asked for their ADR but am yet to receive a response (no shock there!)

thanks

 

[Nikon091390]

Hi all!
I’m currently in the process of a SOW dispute with Grace Media/Aloha Slots. I won £750 in two withdrawals and was then asked to upload certain SOW/KYC docs. I have uploaded them (bank statements, payslips, ID) and was told a few working days to be updated if they need anything further. Cut to 4 weeks later, I am no further forward. I have sent countless emails in to only be told ‘it’s with the relevant team’ each time, my online chat seems to have been deactivated as it’s never available and I am pulling my hair out to try get it sorted. In my eyes my money is just getting withheld without reason. Has anyone had any experience with Grace Media in regards to this and how is best to proceed? I have asked for their ADR but am yet to receive a response (no shock there!)

thanks

I have the same issue with them but with a different casino:Spinzcasino.. I withdrawn 1500£on the 13 of May 2021 and they failed to give me my money.. Always reply the same email:is with the relevant team..i made a complain to Ecogra(they adr) but you need yo wait like 2 months for them to reply

 

[thr0b]

They were previously known as Nektan. Not the best- they'll pay you, but expect to jump through hoops.

 

[josh wilson]

I’m in the same boat to!
I made my withdrawal on April the 16th ?