gowildcasino e-mail help

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
I just made my first deposit at gowildcasino, love the look of the site and when I had questions about the promotion sign up bonus e-mail response was quick quiker than any other BUT in my first e-mail I asked what was the percentage of a bonus can one wager at one time, they sent a e-mail answer everything but this question I asked, secound e-mail because I made a deposit and to claim bonus i needed to contact them, online help got timed out, sent a email and right away they responded and credit me with the correct bonus but in secound e-mail I ask again whats the percentage of a bonus are we allowed to wager whats the max on slots again no response to this, very weird clearly I have asked why this one question they havnt answered to, so sent a third email in caps asking just this one question...........no response, perhaps the person doesnt know but this frusterates me to no end so till I get a answer I will not play at this site, have anyone else had problems in there questions of concerns on gowildcasino?
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
I really hope you put your question more clearly than this post... I've never seen a sentence that long !

All my questions at GoWild are answered right away by the chat. If they need to check something - for example with management - they'll contact them right away.

A chat timeout can happen when CS is very busy, but it never happens when you are already in the chat.

If there is a problem you should contact the rep (Gia). She is very friendly and always has a quick response. If needed she escalates the problem to the right department.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It's in the bonus terms, and is expressed as a percentage of the bonus credited that my be bet in any one spin, or "dealer hand" in a game. It will most likely be of the order 30%, which seems to be the going rate for this restriction.
 

Gia - GoWild

Official Rep for GoWild
Joined
Feb 2, 2011
Location
London
I just made my first deposit at gowildcasino, love the look of the site and when I had questions about the promotion sign up bonus e-mail response was quick quiker than any other BUT in my first e-mail I asked what was the percentage of a bonus can one wager at one time, they sent a e-mail answer everything but this question I asked, secound e-mail because I made a deposit and to claim bonus i needed to contact them, online help got timed out, sent a email and right away they responded and credit me with the correct bonus but in secound e-mail I ask again whats the percentage of a bonus are we allowed to wager whats the max on slots again no response to this, very weird clearly I have asked why this one question they havnt answered to, so sent a third email in caps asking just this one question...........no response, perhaps the person doesnt know but this frusterates me to no end so till I get a answer I will not play at this site, have anyone else had problems in there questions of concerns on gowildcasino?

Hi deepsky,

Maximum wager allowed on slot games is 20% of player's balance.
Please note that 20% limit is active only when the player has bonus balance, where there's a minimum of 10 credits. This means that the system will not limit to 20% under 10 credits limits.

Below is exceprt from our Terms and Conditions in regards to your question.

C. Purchasing and playing slots to maximize the opening match slot offer, and then switch to play non-slot games and using abusive wagering tactics/systems (e.g. placing large wagers on the sum of more than 20% of their total balance). This abuse allows players to use bonus credits earned with slot play to use on or hedge against wagering losses on their non-slot game play.

Should you need any further details, plese don't hesitate to contact me.

Best regards,
Gia
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi deepsky,

Maximum wager allowed on slot games is 20% of player's balance.
Please note that 20% limit is active only when the player has bonus balance, where there's a minimum of 10 credits. This means that the system will not limit to 20% under 10 credits limits.

Below is exceprt from our Terms and Conditions in regards to your question.

C. Purchasing and playing slots to maximize the opening match slot offer, and then switch to play non-slot games and using abusive wagering tactics/systems (e.g. placing large wagers on the sum of more than 20% of their total balance). This abuse allows players to use bonus credits earned with slot play to use on or hedge against wagering losses on their non-slot game play.

Should you need any further details, plese don't hesitate to contact me.

Best regards,
Gia

The 30% is normally a percentage of the bonus, so the 20% at Go-Wild is more generous than it looks, because it is a percentage of TOTAL balance. This would be 40% of the bonus balance on a 100% bonus.

The 10 credit rule seems to suggest that despite this restriction, players can still bet up to 10 credits per game.

Purchasing and playing slots to maximize the opening match slot offer, and then switch to play non-slot games and using abusive wagering tactics/systems (e.g. placing large wagers on the sum of more than 20% of their total balance). This abuse allows players to use bonus credits earned with slot play to use on or hedge against wagering losses on their non-slot game play.

I'm sure this could be simplified, since the game weighting system should be enough to counter such tactics, without the need for a long winded and somewhat technically worded term as this.

The 20% rule should also be enough to counter any "abusive wagering tactics", and "betting systems" don't work, so this makes the operator look as though they don't have a proper grasp of gaming mathematics.

It reminds me of the casino that voided a player's winnings since he bet high every 9th spin, and the casino claimed this was CHEATING, as it gave the player an advantage which allowed him to somehow overcome the house edge and beat the casino.

Any "system" that could work is nuked by the 20% rule, since they work by calling for very large opening bets, to the point of wagering the entire balance on a single low-odds outcome, such as Black on roulette, a single hand of Blackjack, or even the dozens and columns on Roulette, which are 1 in 3 odds.
 
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chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
at gowild, as long as there is an active bonus, the max bet on table games is 10 credits. dont know about slots though.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
at gowild, as long as there is an active bonus, the max bet on table games is 10 credits. dont know about slots though.

The slots use the MGS bet limiter that comes with Clearplay, the only casino where I have seen it used.

This is why I don't see a need for such terms, since the software has it pretty much covered. A 10 credit table game limit should cover any problems involving "abusive wagering" for MOST table games, however a few games may allow players to slip larger bets through, such as betting Black in roulette by covering the black numbers by individual 10 credit bets, rather than trying to bet 18 chips on black.

GoWild should also ask MGS to give them the option to disable the "double up" bet when Clearplay is managing a bonus - this will close the final loophole in the system.
 
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