GoWild question

Marlow

Dormant account
Joined
Jan 14, 2008
Location
North Pole
I received an email from GoWild stating the following:

Please note that we have received information from our processor
regarding compulsive gambling behavior in your account and therefore, we
were forced to lock it.

This was after making a withdrawal. What does this even mean? Do they limit how many hours a day you can play?

I have emailed them regarding the status of my withdrawal, but so far I have not gotten any response.

Has anyone else had there account closed for this reason?:confused:
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
They have a livechat dont they? Why not ask them there?
I know that alot of people has had problems with them regarding long withdrawl times, but never heard this...
Compulsive behaviour - wonder what they mean with that?
 

Marlow

Dormant account
Joined
Jan 14, 2008
Location
North Pole
I have gone to live chat, but they won't give me any info. They just say that the finance dept has to deal with it and I should email them, which I have and am awaiting a response.

I have only made a few small deposits and was playing alot in the last week as I am on holidays. I got lucky and was up to 1400.00 from a 50.00 deposit. I cashed out 700.00 and received that email after making the withdrawal request and submitting my documents. Seems strange to me.
 

kmay87

Dormant Account
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
I know of some casinos who will 'take it upon themselves' to lock your account if they think you are showing signs of addiction.

It's debatable as to whether they should or not, but they do have players' interests at heart. Or so we are told.

I would expect they would telephone you to talk this over. You could try PMing their rep on here. Or use live chat.

Edit. PM the rep here
 

Marlow

Dormant account
Joined
Jan 14, 2008
Location
North Pole
Thanks Kmay.

I have Pm'd the rep.

I was having a great time playing, all slots except a few hands of poker. Hit so many bonus rounds it was unbelievable. I was playing a lot because I was doing so well. I hardly play at all online any longer. I just hope I get paid.
 

kmay87

Dormant Account
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
No probs :)

Let us know what the outcome was. Be useful to know in case someone else has the same issue.
 

Marlow

Dormant account
Joined
Jan 14, 2008
Location
North Pole
Just a small update.

I heard from the rep and he explained the situation to me.

A few years ago I excluded myself from a couple of Micro groups as I was playing too much. I guess somehow Microgaming flags you as having a potential gambling problem. He told me that GoWild doesn't care how long you play. So, that is why they closed my account. He was very nice about it and I appreciate his reply.

Now to see when my withdrawal will be processed. I will update when I have received it.
 

mrcj

Dormant account
Joined
Oct 14, 2008
Location
sheffield
hi,

Your issue is not uncommon, every account is monitered, not purely for this purpose but so that the company can tell what you are like as a customer, not even a player. In uk based telephone betting companies, they have on screen information which tells the operative if you are good for your money or not, if not they will limit your account. I guess your account has been flagged for one of many reasons. Get in touch with them and find out why they have done what they have and then you'l know more.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Just a small update.

I heard from the rep and he explained the situation to me.

A few years ago I excluded myself from a couple of Micro groups as I was playing too much. I guess somehow Microgaming flags you as having a potential gambling problem. He told me that GoWild doesn't care how long you play. So, that is why they closed my account. He was very nice about it and I appreciate his reply.

Now to see when my withdrawal will be processed. I will update when I have received it.

This is the downside of self-exclusion. Addiction is considered to be "incurable", so if you start to play at another MGS casino, they can check against this "addiction database", and exclude players who are on it. Even "a few years ago" seems enough for this database to get you thrown out of another casino. MANY MGS casinos use ProcCyber for processing, and you also have an "account" at ProcCyber, as well as at the casinos you play at.
You can even log in to your "ProcCyber account" and view your transaction history with many MGS casinos. It is NOT as accurate as cashcheck though, as it ONLY includes transactions handled by ProcCyber.

This SHOULD NOT affect your CURRENT withdrawals (assuming you complied with the terms for any bonuses), but will prevent you from making any further play. You are also likely to run into the same problem at other MGS casinos.

Overall, it seems many casinos are taking the issue of responsible gambling seriously, and will record a self exclusion, or previous problem, PERMANENTLY, even though you might think it a temporary 6 month break.
 

Marlow

Dormant account
Joined
Jan 14, 2008
Location
North Pole
Just an update.

I was paid today and I thank Floyd for his quick responses to my messages.

Overall I am very satisfied with Go Wild, and respect the fact that they take problem gambling seriously. Thanks Floyd and thanks Go Wild. :thumbsup:
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Good stuff and Go Wild deserve some credit too.
Wasn't there a thread not long back with a lot of negativity surrounding this casino?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Good stuff and Go Wild deserve some credit too.
Wasn't there a thread not long back with a lot of negativity surrounding this casino?

Yes, their ill designed welcome bonus ensured they got hit by a raft of advantage players, along with some fraudsters. The way they dealt with the problem at the time left a lot to be desired. It seems that Floyd (if it is still him) has crept back to act as rep, but has not posted recently. Previously, it looked very much like a case of him "buggering off" for good once the going got tough.

Eventually, most of these players were cleared, and paid, but further examples of ineptitude have landed Go Wild in further trouble. The latest was a careless typo that implied progressives ALSO were subject to a $5000 per MONTH payout schedule. This is wrong, and even the $5000 is for NEW players. It goes up to $10,000 per month after a player has become established, AND for wins above $50,000 a "personal" payment plan can be negotiated (implying faster then $10K per month). This clarification came to me via a VIP account manager at Go Wild when I queried the $5000 limit.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
I checked them out and my experience was a good One as I had a good run for my money (First time I can say that in a long time at an MG) and the support staff were very good.
Impossible to recommend them on on that alone but hopefully they are getting their act together.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I checked them out and my experience was a good One as I had a good run for my money (First time I can say that in a long time at an MG) and the support staff were very good.
Impossible to recommend them on on that alone but hopefully they are getting their act together.

I tried them out when the initial thread was underway, but before the real $h1t hit the fan. I never mentioned this, so Floyd probably had no idea. So far, experience has been good. Two cashouts so far, and contact from their VIP manager, who does seem keen on player feedback, and some of my "feedback" has been acted upon.

The MG bonus system was put back after being withdrawn, and the $5000 montly limit was better explained. It is still not up to MGS expectations, but is at least moving in the right direction to 10K per month for established players. The typo that lead to progressives seeming to be INCLUDED in the limit was something that was quickly corrected when CM himself took this up. This silly typo, along with a first poor impression, almost landed them in the pit. The rep seems to be here still, just not posting, but helping players with issues behind the scenes.

If they can just refrain from making any further cock-ups, they may be able to build a good reputation from now on.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
My question is....

Are they paying out in a timely manner now? Without a player having to jump through hoops to get paid?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
My question is....

Are they paying out in a timely manner now? Without a player having to jump through hoops to get paid?

In my case, it was documents supplied, accepted, and payments within expected norms. One was really fast, but I was told by the VIP rep this was because it was under their "fastcash" scheme.

The criteria for this fast payment scheme are that you must be a player for a month, and have supplied ID documents, and had them accepted.
To take full advantage of the scheme, an ewallet is best.

I hope to test payout speed, and hoop population, again sometime soon;)

Beware one thing though, they have, in the past, changed their bonus terms FREQUENTLY, and currently have quite a list of banned games. It is more or less slots only now, and curiously 29x B, rather than 30x.
I have seen regular offers now, it seems their "revolution" is that they offer tiered bonuses, for example 45% on small deposits, $50 say, tiered up to 60% or thereabouts on $200+ deposits. Often, these offers come with free spins on one of the MG slots that support this feature. Deck the Halls and Avalon seem to be in favour, even though Christmas is long past:D

It seems I have somehow become a VIP there, I do not know whether they have several tiers of VIP, after all, it was unduly easy to become one.
 

EasyRhino

Dormant account
Joined
Sep 17, 2006
Location
San Diego
It seems that the review of your account against previous exclusions wasn't reviewed until you requested a cashout. Still pretty half-assed in my book.

(I'm glad you got paid, was it the entire balance since your account is frozen?)
 

Marlow

Dormant account
Joined
Jan 14, 2008
Location
North Pole
Yes, I was paid the entire amount. So all is good for me. Floyd was very helpful and has told me my account can probably be reopened if I wanted.

I really had a great time playing there. The online support is great, although a little creepy. If any of you have had an online chat, you'll know what I'm talking about.
 

love2winalot

Dormant account
Joined
Feb 10, 2009
Location
Philippines/Visiting Las vegas
Hiya: Does anyone know, Has anyone had their account closed/blocked at any Casino, If they DID NOT ever make any sort of request at some time on their own, either at a Casino, or at a service provider?

and, if so, what Casino's did this. So as I won't ever go play there.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
So would the consensus be that it is ok to deposit there?

Well you have other MGS to choose from why take the risk ? they still seem BS to me and alot of bad press has been written about them. My own view only. This is based amoungst other things on the limits they impose on withdraws. I dont care if its 5 k or 50k limit on cash outs. They should be no limits at all period :mad:. For MG play im sticking with what I play at now. No limits, no weird terms and really fast payments.
 

clucky

Dormant account
Joined
Apr 1, 2009
Location
USA
Yes, I was paid the entire amount. So all is good for me. Floyd was very helpful and has told me my account can probably be reopened if I wanted.

I really had a great time playing there. The online support is great, although a little creepy. If any of you have had an online chat, you'll know what I'm talking about.

Always a bit cautious when trying new casinos but i have to admit that things went a lot more smoothly than i expected. I read about the raft of negative comments on this an other forums though to be honest i didnt experience anything of the like

It seems many persons were concerned about the payouts but after i provided all the necessary docs all was processed very quickly. Its always a good bet to check out the support before going full tilt with any casino, because when you run into problems these are the ppl you will have to speak with in any case and i have to say the support at Gowild is the best Ive ever experienced at any Casino.

Still a lot of development to come but they are still very young and are going about things the right way. :thumbsup:
 
Top