GoWild don"t pay 3600€

The only mistake here is Go Wild got pulled up and didn't manage to get away with it.
They knew fine well what the story was and just didn't want to pay.
They said there was a mistake, if you look at their reasons for not paying every single one of them actually still remains true
so where is the mistake ?

Deposited maximum
Used auto spins (that is built into the software so making out that is a problem is utterly stupid)
Played one game only.
Bet the same amount.


Abusive play = You won on our casino. That's what you really mean.

Casinos have used every single excuse going. Large bets is abusive play. Small bets are abusive play.
Bla la la the list goes on.


Advice to go wild - If you are going to try and screw a player over and not pay them then employ someone with more brains for your public statements.
You would be better off just actually lying and saying this person used a stolen credit card to deposit as this would at least protect your reputation.
This way even though you are going to pay them everyone can see what really happened and wants nothing to do with Go Wild.
You seem quite prepared to steal their legitimate winnings if you can get away with it so I don't see any reason why you should have a problem with lying.


If it wasn't for Casinomeister no doubt this person would have had no chance and no doubt numerous other people have been refused payment and
never managed to find Casinomeister to complain. I cannot stand this spirit of the promotion rubbish.
If no terms are broken then pay up.
 
Why all the thanks for Gia's post announcing stolen funds being returned?

At least GW is starting to do the right thing. Sometimes gentle persuasion is much better than being forceful. The casino may be pondering whether reputation and integrity is worth preserving vs a few thousand quid. Other members may be thinking the same. I do agree, however, that its simply a case of stolen funds being returned.
 
Why all the thanks for Gia's post announcing stolen funds being returned?

They are at least listening to the forum members along with Casinomeitster himself so we can't hang them out to dry.

It could ALL come down to ONE person passing the judgment on this so I feel in some cases they should get one "
get out of jail" free card so to speak.


It is obvious they declined to pay the client due to what they classed as abusive play and then tried to back step but this is NOTHING any other online casino would do.

I know it shouldn't have happened in the first place but it has, the client has been paid and we can now move forward I guess.

They haven't stepped out of line in the past so a second chance should be warranted in my opinion.

If anything I think Gia was pretty darn honest when she came out and said WHY the client was not getting paid. this is what started this whole debacle.

At least they are HONEST and not like other casinos who like to be cryptic about a lot of things.

Me personally, have no issues playing there still.
 
Why all the thanks for Gia's post announcing stolen funds being returned?


4 of a kind,

This case stinks and GoWild has handlet it badly in my opinion. And their statement "this was only an honest mistake" is obviously very arrogant under these circumstances.

But this does not mean that GoWild is a "rogue" casino or a bad alternative for players. It is completely OK to be critical in this thread and still think that GoWild is a very good casino. To discuss in any thread with a black or white attitude is usually not the best way to resolve cases. And I, like most of the other members here appreciate that casinos are using resources on this forum. So I do not find it strange that members are saying "thank you" to GoWild for their latest reply. The case has been resolved and the player will be paid in full. No other similar cases have been raised concerning GoWild, so there is nothing that indicates that this case is describing for how they usually are doing business.
 
4 of a kind,

This case stinks and GoWild has handlet it badly in my opinion. And their statement "this was only an honest mistake" is obviously very arrogant under these circumstances.

But this does not mean that GoWild is a "rogue" casino or a bad alternative for players. It is completely OK to be critical in this thread and still think that GoWild is a very good casino. To discuss in any thread with a black or white attitude is usually not the best way to resolve cases. And I, like most of the other members here appreciate that casinos are using resources on this forum. So I do not find it strange that members are saying "thank you" to GoWild for their latest reply. The case has been resolved and the player will be paid in full. No other similar cases have been raised concerning GoWild, so there is nothing that indicates that this case is describing for how they usually are doing business.



I understand how some members might feel about a good casino as far as they know, and are willing to overlook a single infraction, once again as far as they know.

I guess it all depends on Bryan’s view. I don’t recall reading anywhere that accredited casinos get more then one chance, but once again it’s Bryan’s business and he gets to do what he pleases. Yet, I do recall in his Halloween web cast making a pretty big deal about this particular issue.

I’m just dwelling on the blatantly obvious facts of this case and am only expressing my personal opinion, as you have above.

I just can’t deny the fact knowing if the OP doesn’t find this site she’s out close to 4K.

If a bank robber gets caught stealing 4k and tells the arresting cops, "I'm sorry... I made a mistake... here's the money back... this is my first robbery ever". Do the cops let him go, or do they lock him up and press charges on him? Please explain the difference. Case Closed
 
Another horrible thread. Great resolution (as far as the player being paid goes) and great to see the PAB working as it's supposed to but right now, it's not enough from Go Wild. I'm grateful to Caruso for bringing this to members attention over at GPWA and I don't have much option but to remove Go Wild's coverage at CasinoBeacon. I have asked for a rep there to post an honest, transparent explanation but it appears we already know the facts, unless the casino is holding back some vital info - which doesn't seem very likely.

Go Wild is one of the last brands I expected to pull this shit.
 
This is what happens if you steal and then admit to it.

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The point that Go Wild were honest about why the person was not paid is like saying
yes I did indeed steal all that money but I was honest about it so I should be applauded.
 
What does +EV mean?

I'm slowly making my way through this thread. What does +EV mean :confused:
 
Hi guys,

The casino manager reviewed the case and decided the player was indeed correct and did not violate any of the casino terms; this was only a mistake in the gameplay evaluation of our finance and fraud team.

We appreciate all the feedback and we will keep striving to improve all our services.

We apologize for any inconvenience caused and take full responsibility for this honest mistake.

The player will be paid fully.

Gia

Honest mistake.
Really Gia.
Sorry but I dont think so.
I have been depositing With GoWild more than any other casino. However due to this you have lost all credibility
I dont trust you anymore.
What a bloody mess.
 
I'm slowly making my way through this thread. What does +EV mean :confused:

Expected Variance

Edit: here's a quote I found, ""EV" is short for "expected variance". Typically, casino games are -EV for the player and +EV for the casino, meaning that the player should lose over the long term and the casino should win. "

Anyone with a better definition can pipe up here :)
 
I'm slowly making my way through this thread. What does +EV mean :confused:

Player edge.

And it's all fine and dandy that Gia got this resolved. But if I were outside the US, I definitely would not play here. That first response was laughably and deliberately rogue, and there was clearly no concern about the unfairness of the "we can do whatever we want" term at the time that post was made.

I'll fix my statement actually. I wouldn't play there until they got rid of this term, or substantiated it with an exhaustive list of what constitutes "irregular play":

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.

Term 10 handles bonus abuse the way an accredited casino should:

10. The casino may, at their sole discretion, limit the eligibility of customers to participate in any promotion and/or modify and update these Terms & conditions, at any time, for any reason whatsoever without notice to the end users. No correspondence will be entered into. GoWild's decision will be considered final in the event of a dispute.
 
Pity Zoozie isnt frequenting the forum so much these days otherwise he will explain in more depth. In layman terms I think this means a positive expected value for the player after a certain number of spins/hands and that means it is advantageous to the player in the long run. Personally, Inever think about these things as it takes the gloss off my gaming experience. I deposit $20 or 425 each time so I dont bloody care if its +EV or not as long as I get my thrills and chills. In fact, at the horse races I get have a knack of betting on the rank outsiders at 100-1 odds and when it emerges from the pack my adrenalin gets flowing even though it might be beaten by a short head at the post.

Well, I am a novice at this sort of thing. Maybe others will explain it better.
 
What means playing within the "spirit of the bonus"? Playing until the balance reach 0? Personally I dont trust a gaming operator with such an approach towards the players.

B.
 
Hi All,

After careful consideration, I've decided to remove GoWild from the Accredited Casino section. Yes, I understand that the player was eventually paid, but this does not erase the fact that the casino management attempted to confiscate the player's winnings via "bonus abuse" jargon. Like many have pointed out in this thread, this behavior by the casino administration is alarming and not acceptable whatsoever. Personally, I am dumbfounded that any manager would even let the phrase "you abused our bonus" pass his lips. This is clearly a "Spirit of the Bonus" issue, and many casinos are failing to see that there are no bonus abusers - just badly written bonuses.

If casinos are going to use bonuses to cater to player greed, then they need to toe the line just as the players do.

GoWild had a history of negating winnings because of bonus abuse, and when they came on board in February this year, I thought they had this squared away. It was posted here last Spring that things were changing. Unfortunately someone didn't get the memo.

Even though the casino reps are great reps in this forum, I don't feel comfortable recommending this casino any longer. Thus they are off the site.
 
Bryan,

I applaud you for this decision. I didn't think it would actually let them lose their accreditation but the reasoning behind their confiscation was and is Roguish.

:notworthy

Nate
 
Hi All,

After careful consideration, I've decided to remove GoWild from the Accredited Casino section. Yes, I understand that the player was eventually paid, but this does not erase the fact that the casino management attempted to confiscate the player's winnings via "bonus abuse" jargon. Like many have pointed out in this thread, this behavior by the casino administration is alarming and not acceptable whatsoever. Personally, I am dumbfounded that any manager would even let the phrase "you abused our bonus" pass his lips. This is clearly a "Spirit of the Bonus" issue, and many casinos are failing to see that there are no bonus abusers - just badly written bonuses.

If casinos are going to use bonuses to cater to player greed, then they need to toe the line just as the players do.

GoWild had a history of negating winnings because of bonus abuse, and when they came on board in February this year, I thought they had this squared away. It was posted here last Spring that things were changing. Unfortunately someone didn't get the memo.

Even though the casino reps are great reps in this forum, I don't feel comfortable recommending this casino any longer. Thus they are off the site.

I feel really bad for GoWild but believe it had to be done! If CM lets to many casinos slide or bend the rules then the accredited casinos section loses all of it's purpose and would no longer be a safeguard for CM members and players.

Bryan did the right thing and I congratulate him for being firm and not compromising his integrity or that of CM!:thumbsup:

I really love Cm as a whole and am a proud member!:D

Cheers
Gremmy





@GoWild... I was a regular player, playing weekly with GoWild Casino. Haven't had a withdrawal but lots of playtime and enjoyed the experience. I am really disappointed in GoWild as I have now had to uninstall one of my main casinos I play at! I WILL NOT play at any casino that is NOT accredited as the dangers are too high! If I do manage to win I like to know I can count on my winnings arriving! I am disappointed at the stupidity of GoWild!:rolleyes: $3600 is going to cost you umpteen times more in lost deposits(mine included now). I am mainly annoyed that I have had to delete GoWild as it was fast becoming my favourite place to play and now I have to search for a new casino to play at that I feel comfortable with! This is what sucks and you don't realise....Players like to make themselves at 'home' at a casino and like to feel comfortable and safe playing at their 'home' casino. You have annihilated both this trust and comfort in one fell swoop! I hope someone's head will roll for this and you can manage to salvage your reputation in future as you were one of my favourite accredited casinos.
Gremmy.
 
Last edited:
This is what happens if you steal and then admit to it.

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The point that Go Wild were honest about why the person was not paid is like saying
yes I did indeed steal all that money but I was honest about it so I should be applauded.


"Derail"

Although your link above used for an example in this issue, exhibits prejudice and racial overtones; looking at the good side of things, the homeless guy now gets three free square meals a day, free dental, free medical, clean cloths, access to gyms, heat, etc.

Maybe it was his intentions from the beginning???
 
Why all the thanks for Gia's post announcing stolen funds being returned?

I thanked her post because...
a) she wasn't the one who stole the players' funds, she was the one who helped restore the players' funds
b) as a casino rep, she came on board and ACTUALLY DID HER JOB

As I stated previously in this thread, how many more innocents have been taken to the cleaners simply because they don't know about places like casinomeister, or even gambling grumbles. We are only a small minority (and yes this is just an assumption) in the online gaming world, I'm sure. How many "innocents" are lured in daily by the likes of Virtual? How many players have lost money because of THIS bonus, but weren't fortunate enough to have found CM and had someone go to "bat" for them to help them retrieve their rightful money.

I'm glad THIS player got their money. How many more were "cheated" out of their money by this casino because of these very same issues? We'll never know the answer to that...
 
I thanked her post because...
a) she wasn't the one who stole the players' funds, she was the one who helped restore the players' funds
b) as a casino rep, she came on board and ACTUALLY DID HER JOB

As I stated previously in this thread, how many more innocents have been taken to the cleaners simply because they don't know about places like casinomeister, or even gambling grumbles. We are only a small minority (and yes this is just an assumption) in the online gaming world, I'm sure. How many "innocents" are lured in daily by the likes of Virtual? How many players have lost money because of THIS bonus, but weren't fortunate enough to have found CM and had someone go to "bat" for them to help them retrieve their rightful money.

I'm glad THIS player got their money. How many more were "cheated" out of their money by this casino because of these very same issues? We'll never know the answer to that...

We may get some idea though, as other players who feel they were cheated may realise GoWild finally got pulled up for it, and come here looking to have their cases reviewed too.

It is likely they got hit by some "smart players", and rather than change the rules, decided to void winnings from the "worst offenders". This could have been nipped in the bud early on, with only a few players being affected. The OP could even have been the first, but wouldn't lie down and took it all the way through whatever appeal avenues she could find.

It's possible they first thought the OP was part of a group, which would make this strategy +EV, but could find no evidence of collusion, but went ahead anyway with the confiscation because they had already predetermined guilt.


It also seems that GoWild have deliberately "gaffed" Microgaming's bonus tracking system in order to make it more "player unfriendly", so they are hardly "innocents" in the game played between player and casino. Although you CAN track playthrough, it is done via an "undocumented function" that has only come to light when players have wanted to check their loyalty balances, and when players THINK they have made playthrough, try to withdraw, and find that the "EZBonus" system HAS been in use after all. The "gaffed" part is the bit that normally displays in the lobby when a "mouse over" is done near the balance box.
 
+EV means positive expected value. It can be a difficult concept to explain, but suffice it to say that essentially, it means that the +EV bet you make is likely to result in a positive outcome for yourself. So that if you made an infinite number of bets with +EV, you would grow richer. Likewise, -EV means the opposite - you are likely to lose.

So for example, flipping a coin is neither + nor - EV, since over time, your wins are likely to equal your losses.

But that's a simple example, since there are only two outcomes - heads or tails. (Though, there was a book I read about the Kelly betting method that explained that, in fact, flipping a coin does not have just two outcomes. There is the remote chance that the coin will land on its side. Technically speaking, that does have an impact on EV.)
 
Hi All,

After careful consideration, I've decided to remove GoWild from the Accredited Casino section. Yes, I understand that the player was eventually paid, but this does not erase the fact that the casino management attempted to confiscate the player's winnings via "bonus abuse" jargon. Like many have pointed out in this thread, this behavior by the casino administration is alarming and not acceptable whatsoever. Personally, I am dumbfounded that any manager would even let the phrase "you abused our bonus" pass his lips. This is clearly a "Spirit of the Bonus" issue, and many casinos are failing to see that there are no bonus abusers - just badly written bonuses.

If casinos are going to use bonuses to cater to player greed, then they need to toe the line just as the players do.

GoWild had a history of negating winnings because of bonus abuse, and when they came on board in February this year, I thought they had this squared away. It was posted here last Spring that things were changing. Unfortunately someone didn't get the memo.

Even though the casino reps are great reps in this forum, I don't feel comfortable recommending this casino any longer. Thus they are off the site.

Casinomeister, although I consider your decision to be fair, I am afraid of some bad consequences of that decision. At the time Gowild was accredited at your website they tried to keep their reputation high. But now- after being thrown away from the accredited list- will not they go the rogue way? And if next time they don't pay somebody- will you be able to help that person? So I think GoWild should be left accredited- because they paid eventually.
 

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