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Resolved GoWild Casino has confiscated my money

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Jannelova, Aug 12, 2017.

    Aug 30, 2017
  1. ReggieMac

    ReggieMac Full Member

    Occupation:
    Senior Software Developer
    Location:
    UK
    Of course you have, well done you, and to think all he had to do to get this "agreement" was to publicly have to admit that he was wrong and you were right! It is a pity you did not think of your "10 years of good reputation" whilst dealing with this debacle. I note also that you do not make any mention of the absurd and misleading T & C's that started this whole mess in the first place. 10 Years building a rep, matter of days to shatter it! :rolleyes:
     
  2. Aug 30, 2017
  3. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    If I remember correct then he played back in May and you had no plans whatsoever to pay this player ever. You wouldn't have if he hadn't been recommended this forum and made a post here.
    You still had no plan of paying him until you suddenly were in the rogue pit and we all wanted MGA to take the case again.

    The worst part of it is that you guys still believe that changing betsize can create a win :eek2: You do understand that if that was the case then we all would be winners and no casino would exist?:rolleyes:

    I don't know about your reputation. I closed my account several years ago when that reputation wasn't so great.

    One more thing. Have you closed the players account down so he can't lose the money back? Why I'm asking is because he told in his first post that he was in a treatment center for gambling addicts. If you haven't then you maybe should do that, since that would be a responsible thing to do.
     
  4. Aug 30, 2017
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Wow, I thought I had written that. :p

    Yep, what he said. There is still the issue of the player being given the wrong information via chat, and there is the matter about carried-over (sticky) wagering requirements for bonuses which aren't clear. I believe Max asked you about that some time ago, but we have yet to see a reply.
     
  6. Sep 4, 2017
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    We've been in regular contact with the casino over the past week or so, and there have been further developments on the 20% issue. It is at the MGA level now, and it also may be as complicated as the OP's issue was here.

    In light of that, I've removed GoWild from the rogue pit and their status here is in the "Grey Zone". Until these issues are resolved will we discuss being accredited here.

    Updated review here: GoWild Casino Review
     
  8. Oct 24, 2017
  9. snotter999

    snotter999 Senior Member

    Occupation:
    Electrician
    Location:
    Newcastle Australia
    Just had an interesting chat with the GoWild guy that keeps ringing me up.
    He was wondering why i don't deposit anymore and i said basically it was because of what happened here.
    He explained how it was all resolved in the end and asked me to come back here and have another look.

    So now i see in the grey zone!
    To be honest i have always done well there and never had a problem myself.
    Pretty hard to find a decent place to play online anymore here in the deep depths of gaming hell, oops i mean Australia.

    Still Videoslots is impossible to beat for us lucky Aussies that are long time members but if i have a bad day there maybe i have another look at this mob.
     
  10. Oct 24, 2017
  11. nikantw

    nikantw Meister Member MM PABaccred

    Occupation:
    physics teacher
    Location:
    EU
    Casinos don’t want to get into details for obvious reasons, but I think I figured out why. With the help of the late KYC process, a group of fraudsters could have multiple accounts and play max and high risk bets until there is a big win, then min risk bets to do wagering, then share the profit.

    One person with one account can also do that and have a big win once in a year, they don’t want that either. :rolleyes:
     
  12. Oct 24, 2017
  13. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    The first part of your post is a normal rule that you're not allowed to decrease your betsize after a huge win just to clear wagering. Betat has it for example.
    So no need to be a fraudster or having multiple accounts for that.
    That wasn't really what happened here. It was the fact that he now and then jumped up and down with his bet amount and managed to win on his large bets. I'm sure he won on his small bets too, but that didn't cost them so much ;)

    Casinos do want winners but as in your last example not those who sign up, win huge and then disappear.
    I hope the OP stays away from gambling and this forum now. It was a nice normal guy :)
     

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