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Bitch and Moan Got tricked by casumo

Discussion in 'Casino Complaints - Non-Bonus Issues' started by syntynyt, May 16, 2015.

    May 16, 2015
  1. syntynyt

    syntynyt kuollut

    Location:
    ~
    I was forced yesterday to interrupt my break because of Casumo reward system malfunction.
    Yesterday morning I sent my docs and was the last action to achieve with laptop now didn't turning on. I loaded my skrill through mobile and deep 24 at casumo afternoon. Got lucky and played 3 hours touching 250 at one point. I was raped by rhino but I made wagering of more than 1000. Those of you that play here know what you earn for wagering such sum. And here is the problem: I earned only the later half of level 19.
    I made small but frequent deps here and on all I played 0.09 - 0.18 bets. In past 4 days I earned 3-4 levels betting such and busting fast. Yesterday I played mostly 0.80-1.20 so I made more than 1000 wager in 3 hours.
    After rhino like always ate me alive I was looking to play collected valuables and to my shock all empty, earning only a half of lvl 19. For the record, the first half of 19 was filled by 0.09 bets a day before.
    I contacted support and after I said how much I wagered immediately the answer was' how did you come with that amount' instead checking history play - GUTS support would never respond alike. He told me that system is alright, sometimes is hard to earn levels, some are tricky blah blah and a thanks for constructive feedback lol when I was looking to my levels and afferent free spins.
    So I contacted Tobias which pretty much told me the same but with an unfortunate comparison between lvl 1-100 hardness when I was only 18 and rewards were like 5 fs on lights. Instead of checking Im told that levels are tricky. In my case are trappy, malfunctioned, rigged etc So to level up in a common sense timeframe/wagering done(usually around20 for my level) you must be lucky to not get tricked. What kind of explanation is this and how works in practice I have no idea but I'm expecting that levels are certain. I repeat, those of you that wavered 1000 know how many levels are being earned. How they both closed eyes to previous levels betting pattern and to explain something based on math as tricky is depressing. I didn't got any help in the end, my levels based on wager calculation or anything and I wonder why the malfunction happened, not acknowledged by them: mobile playing or verification unintentionally changed something in account. Trophies worked smooth, I earned a bunch ..too bad are totally useless but these worked. Not a case to PAB for just I present my condolences to clueless, helpless and short in answers /talking about magic tricks awful support. Otherwise I liked the site so j played few days a week for past weeks but being fooled like this makes me puke.
     
  2. May 16, 2015
  3. syntynyt

    syntynyt kuollut

    Location:
    ~
    Replace all lvl 19 aforementionef with 18. 19 is what I earned I was bit confused now. So I only succeeded to make half of 18. I'm still looking for an explanation, not otherworldly
     
  4. May 16, 2015
  5. Tropicana50

    Tropicana50 Senior Member

    Occupation:
    Programmer
    Location:
    England
    I can't even read what you typed, and I really tried to understand your issue. To be fair I have been playing at Casumo for over a year and my EV is still +£250. They are a decent site and their support is possibly the best out there.

    If you can summerise your post then maybe I can post something more substantial to your issue. :thumbsup:

    - T
     
  6. May 16, 2015
  7. syntynyt

    syntynyt kuollut

    Location:
    ~
    I just read my post 2 times and makes sense. Maybe dunover experienced in language barriers could help I'll be gratefull. Maybe support is how you would describe but backwards in my case. To not anknowledge the issue and not repair and grate my earned goods because of clear malfunxtion... very poor.
     
  8. May 16, 2015
  9. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Okay I think I can summarise it for you Tropicana.

    I believe what he is saying is that he normally plays on a laptop using small stakes and fills levels fast and gets valuables.

    But yesterday laptop would not work so he played on mobile instead. This time he had a good run and played for ages at higher stakes than normal before busting out.

    He then went to check what valuables he had earned to realise he had not even completed a level even tho he had wagered over a thousand yet other levels all completed through a lot less wagering.

    Rep and support never really looked into the issue and just told him that some levels are trickier to complete than others and left it at that.

    I think that's the point that's getting made. Now as to my answer I am sorry I don't really play there so no idea how quickly levels complete. Hopefully one of the regular players will be able to let you know what they think based on your playtime. It does seem a lot tho without even earning a few free spins.
     
    6 people like this.
  10. May 16, 2015
  11. Jory

    Jory Guest

    I think levels 19, 29, 39, 49 ect take a lot longer to complete. To unlocked level 20, you may have to wager as much on level 19 as you did between levels 13-19 combined.

    Don't get too excited when you reach a higher level though as it wasn't till level 59 or so that I unlocked my first cash prize which was €5. You can easily lose €500 just trying to rank up some of the higher levels and you will only get rewards like 7 free spins on Mega Fortune or 10 free spins on Fruit Shop - you may occasionally get 20 free spins on Birds on a Wire (€2).

    Although the levels start out easy and makes their loyalty program feel like good value, the amounts you have to wager to progress become too high, yet the rewards stay mostly the same.
     
    1 person likes this.
  12. May 16, 2015
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Pretty new to Casumo (didn't like the idea of paying for euro conversions thru bank) but here's a quick summary, which to be fair I thought was ok..ish as they don't have to give you valuables etc.

    Total deposits approx 150, 1st deposit bonus, 20FS Starburst, 3FS DOA (whoa!) 4FS DOA (gee whiz) 4 FS Dracula and 60FS on JATB (deposit required for this)

    I don't even know if their site is WR free FS?

    What I do know is that the Rogering Rapist has had the lot :mad:

    Hoping I've got 25 NDB from the comp later ;)
     
  14. May 16, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    There is a couple of ways here, I do not play the site, But was you using bonus? Some sites do not reward using bonus, Also using mobile is a diffrent nightmare as they have not got software to deal with it, Just like in a thread the other day if you got more than one game open than points will not be added (right)

    Also rewards are there to trick us, You could spend 200 and get to certain level than spend a few thousand to only go up one level due to the more levels you go up the more you have to spend to get there, As I stated I not played there so going by what I could figure out
     
  16. May 16, 2015
  17. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    i think its mainly that the levels are not linear in terms of progression as others have mentioned, some levels you will fly through, others seem to take an eternity to complete, ive no idea what the actual wagering required to complete them is though, as you can only really go by how far the progression meter moves.
     
    1 person likes this.
  18. May 16, 2015
  19. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    well im a level 60, just passed 59 couple of days ago :) was a bit surprise i got nothing for that :)
    but i do belivie like Jory said level 19,29 etc takes a tad longer, hence i was surprise no reward for level 60
    but i dont think completing every level gives a reward :)
     
  20. May 16, 2015
  21. syntynyt

    syntynyt kuollut

    Location:
    ~
    @Paul awesome translation thanks!
    @all, lvl was 18. Like I said in second post. So 19,39,59 etc barrier don't apply here.also if this barrier do exist should be explained in adventure FAQ otherwise I don't think would anyone keep playing if progress bar won't move but not my case because of 18. Half of it was made with 0.09 bets a day before with 10e dep, the second half with 1000+Eur wager. Usually one level award free spins, the second not and so on. 19 gave no reward. I know that rewards are poor but are a second chance... I won multiple times from free spins, otherwise I would play at Redbet for WMS but they have no system. No bonus was used yesterday.
    So I hoped to be told that my matter would be investigated and add what malfunction took but 'trickier' and that's all explanation do not kiss.
    I appreciate your replies guys. I'm afraid I'm right here but they give injustice.
     
    1 person likes this.
  22. May 16, 2015
  23. Krrk

    Krrk Full Member

    Occupation:
    N/A
    Location:
    Finland
    Casumo awards are a joke nowadays.
    When they started they were ok but not so much today.
    Only red belt but lvl 60 and I don't remember any good rewards since lvl 20 or so.
    With your 1000+ wagering you would have gained so much more for example on Videoslots.com.
     
  24. May 16, 2015
  25. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    just the system

    ive made it up to about level 120 something sometimes you get nothing sometimes a dollar or two worth's of spins it levels up slow sometimes and fast sometimes really it had no set speed or set level up prizes sometimes you go 10 levels with nothing really and also there can be lag on waiting for the level thing to move up .its just a extra unless your playing 1 line on a 1 cent slot you wont come out on top with it if you low rolled about $20 on 1 cent bet you could go up levels quick. this may be a 18 plus site but terms like "ra&ed by rhino" is not good to use as some may find it offensive.a term like the rhino should of at least brought me dinner before it f#cked me "would of been better :)
     
  26. May 18, 2015
  27. syntynyt

    syntynyt kuollut

    Location:
    ~
    I was thinking I could add more valid points in support to my words.
    When you play mobile here and are into a game you can't see bar progress like u see on PC in real time on the left. Coincidence is that last time laptop got broken I also dep here on mobile and progress was registered. You can see progress bar/earned levels only after you close the game and usually a lot of thropies need to be skipped, this is why I only noticed the issue only after I lost all especially checking lvl/valuables.

    Also 3-4 days ago after I dep page was frozen. I contacted support they were aware I waited an hour and after I saw ppl logging in activity log I asked for refund so I can play elsewhere. Support asked to clean cache.cookies etc so I did but same msg appeared at login 'Something went a little wrong..' so he said that my acct is broken and fixed it in 10 mins. So many wrongs that could have caused this issue, and no help.

    Is a pain to write or do anything on mobile so check Fargo fish poster on Google the red fish is me the yellow casumo :))
     
  28. May 18, 2015
  29. Tobias.R

    Tobias.R Official Rep for Casumo Casino

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hello syntynyt and everyone,

    Im sorry that I missed this thread over the weekend.

    When my colleague described some levels as tricky that is simply a wrong statement. As in many level based system every level is a bit harder to complete than the one before. We do not how ever have any "hard levels" in regards to the 19,29,39 theory I saw in the thread.

    It does not matter if you play on a mobile or a desktop as both counts as much to your level progress.

    I realise that the bonuses you get for completing a level isn´t the biggest of bonuses but this is only a small compliment to all of our other bonuses; *welcome bonus, *deposit bonuses in our campaigns, *no deposit bonuses in our campaigns, *bonuses/prizes you´ll find in our challenges, *Super-spins value of 3€ each if you level up during the weekend and if you are super unlucky still, *our ambassadors have the power to give you something extra. All of these bonuses adds up to give our players a really good value in my opinion but I recognise that if you are working to get that next level and you get some free spins you´d want more. It is important to see all of the bonuses and not ju that level-up bonus by itself.

    Before I worked as a affiliate manager ( and started being active here ) I was an ambassador for over a year and I have never seen (or heard or) a player that didnt get experience by playing. This is why my colleague and I are certain that there was no problem. I also talked to the ambassador about this last week just to make sure when syntynyt emailed me here.

    I wish you all the best and if you have any further questions please dont hesitate to talk to me.

    Regards
    Tobias

     
  30. May 18, 2015
  31. syntynyt

    syntynyt kuollut

    Location:
    ~
    Thanks for your reply but still nothing was clarified.
    First please reveal from back system here or by pm if is secret, how much is needed to fill level 18 in particular in real digits. Then please sum all my wagering of that day(exceeds 1000 easily) so to have the result if was malfunction or not. While doing this please keep in mind previous betting pattern and the most important, half of it was already filled by playing on laptop. Every system have its flaws even if are minor. Just because never happened before is not an argument to not investigate in detail my provided facts. Like I said, the only reason to play Casumo beside liking design is the reward system itself, all other casinos that carry WMS provider lacking at this(V&J have too but I closed my account), system of which I didn't benefit of suddenly. You mentioned like your fellow that some lvls are trickier without any valid explanation.

    Someone please post that aforementioned Fargo poster so they have a better idea what I mean. Can't do through mobile. What if I'm right and you guys from support are wrong for blindly believe in system perfection? Let digits and facts enlight.. only you have access to such info.. what I say are stories but you can check for validity.
     
  32. May 18, 2015
  33. Tobias.R

    Tobias.R Official Rep for Casumo Casino

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi syntynyt,

    we will not give out any numbers regarding how the adventure works as it is suppose to be a mystery. When I talked to Max ( the ambassador you talked to last week) he had already looked at the account and we did not find anything that looked to be wrong/broken.

    Regards
    Tobias

     
  34. May 18, 2015
  35. syntynyt

    syntynyt kuollut

    Location:
    ~
    I don't care how adventure work except its FAQ I wanted to know for lvl 18 in particular for the sake of solving my case. What I truly know and can guarantee from my side is that for prev levels around 20 to a maximum of 30 in wager was enough to fill any. To 1000+ is a long road..
    You are simply ignoring all the digits I keep quoting since pm and first post. Don't want my business or to help either. That's it case closed.
    Tropicana time for reevaluation I think?!
     
  36. May 18, 2015
  37. Tobias.R

    Tobias.R Official Rep for Casumo Casino

    Occupation:
    Affiliate Manager
    Location:
    Malta
    I am truly sorry that you feel cheated syntynyt and that you dont like the answers I and my colleague can give you that level 18 only 30 € wagered to complete does not sound right as the levels gradually gets harder and harder.

     
  38. May 18, 2015
  39. syntynyt

    syntynyt kuollut

    Location:
    ~
    People can judge from both sides.
    Despite my gibberish I was very clear, detailed and as much as I could accurate.
    My condolences to the worst support of an accredited casino that I've had the displeasure to meet.
    I'm done here.
     

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