Got scammed $1760.00 from pizzapizza

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Got home this eve my partner said order pizza and he will pay. Did order online, pizza was delivered within 40min. When I ordered I had payment as cash but when pizza was delivered my partner used his Td visa debit card. When the guy came to the door he said oh you paying by a card and went back to his car and came back with the debit machine but Im sure after seeing the card he prob had all types in his vehicle and grabbed the same type. Obviously, the alarm bells in our heads came too late.

My partner got a text message of withdrawal as we eating and that's when we found out his account was drained almost $1800 and the card the supposedly pizza deliver guy he left us was a stolen card which was reported earlier so how he was able to charge our order on already reported stolen card is something Td looking in to.

Not sure but I'm sure the guy who delivered pizza wasn't an employee I believe it was an inside job either when I ordered online or the pizza store. PizzaPizza been little help at the moment actually they keep insisting we picked it up when PzzaPizza customer serviced called the store and they say someone came in and paid for it.

Were just waiting for police to do a report but they may not come till sometime Sunday.

Now that I think of it the pizza wasn't delivered inside a hot cooler bag and box was open one side but then didn't think much of it but kinda wonder if they did anything to the order.

I want an answer from PizzaPizza what and how what happened. At first they wanted us to fill out a customer complaint form and submit it. I'm like what the hell $1800 was just stolen call the store or whatever. Well see where it goes from here but WARNING do not order from PizzaPizza!!! not until I get an answer on this.
 
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DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Never heard of that company, did a google search, so it is a Canadian pizza chain then? They do seem to have a lot of branches in Canada too. But wow, shocking is an understatement. That was disgusting that the driver did that.

If I was you, you need to get in contact with the police again and keep ringing the head office of PizzaPizza until you get to speak to a manager, as this was disgusting. They will easily be able to find out which driver made your delivery. And if there is cameras on the roads near your house. They can track his car and maybe get his car registration number to track him down.

Then you should hopefully get your money back. It might take some time though.

Keep us updated though and Good Luck! :)

The reviews for them on trustpilot is enough to put anyone off from ever ordering from them!

https://uk.trustpilot.com/review/pizzapizza.ca
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Hey, thank you. Police still haven't come, this is a low priority on their list but will be here sometime today.

I don't think the guy who delivered the pizza was actually an employee of theirs. When I was talking to a manager at one of there call centers as the store does not have a direct number he said when he called the store the employee said the pizza was picked up and paid for. Inside job? What doesn't make sense is why someone would go in and pay $34 to get $34 back as on delivery I said we will pay by cash when I ordered online. When it was delivered that's when my partner changed his mind and paid with TD Visa debit. We did get a receipt from the machine the guy had it has correct date etc but doesn't say PizzaPizza but just pizza delivery

It's crazy the reviews from test pilot and thanks for sharing this, we had no idea their reviews were so poor. There a huge franchise in Canada with thousands of locations. I actually feel like going over to there store and stand out from with a sign PizzaPizza scammed us $1800. Btw they offered us free drinks for our next order lol what a slap in the face.

Another thing I never order from PizzaPizza, if I'm by one I may go in and by a slice from the store but I have always ordered from Dominos for home delivery. Anyways I will let you know the outcome when and if this gets sorted out.

Now only if I got this upset when I lose $1800 playing online slots.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Wow that is insane.. Shows again how careful one must be these days when paying with a card.. It is all too easy these days and in Ireland we now also have contactless payments where you just tap without using your pin.. I have it disabled on my cards as I do not like it one bit..

Hope you get your money back mate..
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Just beware, if your partner now has an urgent business trip or family matter that takes them away, I'd beware the noid, suspect they're getting a slice of the action and the entire situation would seem extra cheesy... a real pie in the face one might say..

(couldn't resist)

IN seriousness though, call the bank. let the police take the statement eventually and let you know if anything turns up.

The bank on the other hand, has very active, dedicated and successful fraud teams to make you whole and pursue the entire matter.
Just expect to wait a bit before the refund arrives ;-)

Edit to add: Pizza Pizza is terrible... the driver could have at least done you a solid and stole the pizza as well.. maybe swapped it out for a $3 walmart frozen jobbie so at least it was edible-adjacent.
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
My partner just got up and he told me he got a call from police at 3 am ( I was playing online in the basement shhhh lol) to say they will not be coming in person and that someone will call him in the next 48 hours to do a report over the phone. What bull crap if they sent someone to store as soon as we reported perhaps they would have caught an employee off guard so this guy whoever he just continues. They must know this. We are going to contact City Tv or another source to try to get the story out. Not sure what really to do other than wait to see what Td fraud investigators turn up.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Looks like you didn't get scammed by PizzaPizza but a scammer picked up your pizza order at the restaurant and delivered to you. That's some elaborated scheme right there, wow.

Where are you located in Canada?
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Seems reasonable, I mean after jacking starting wages 50% or so over 5 years the budget simply can't be expected to accommodate sending such highly trained specialists out to deal with a non-emergency matter that will only end with the complainer.. I mean citizen providing information for a report that seldom to never generates results after being appropriately filed and swiftly ignored.

That would be quite the waste of tax dollars after-all as I'm sure you can understand.

Not to worry though, those resources will be swiftly dispatched to handle the serious and important matters..
like making sure you're properly chastised and fined for a rolling stop, minor speed infraction or any number of other dangerous opportunities you could exploit at any moment causing the threat of severe harm to... your wallet.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
he left us was a stolen card which was reported earlier so how he was able to charge our order on already reported stolen card is something Td looking in to.

You didn't pay for that pizza. The machine you paid with was fake and all it did was stealing your PIN.

Here's how (I think) it went down based on the infos you provided:

1- You order pizza for delivery, give them your full name and address
2- Minutes later, someone shows up at the store, tells them he's (you) and says that finally he'll bring the pizza home. He pays for the pizza.
3- He shows up to the original delivery address with your pizza, a bunch of stolen credit cards and a fake TPV machine.
4- He sees what kind of card you have, goes back in his car and brings back an identical card (stolen) and a fake machine.
5- You enter the fake card in the machine along with your PIN. No actual transaction happen.
6- Fraudster leaves with your card and PIN, goes to ATM and withdraws a bunch of money.

Now I don't know what happened at #2. How he managed to get the pizza...he could have an accomplice in the store (but not 100% certain).

I'd contact your local news station with this...it can happen again.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Still, no response from the police and PizzaPizza. Looks like we will be on the news CityTV at 11pm:eek:

Record it for us so we can see it and put it on YouTube or something, for those outside of Canada who will not be able to see it :)
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
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dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Oh that’s terrible!! I saw this on the news, just checking to see if the police ever finally helped you recover the money??
If Canada is anything like the UK the banks should refund them.
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
There is 3 investigation going going on. Our police report, pizzapizza also filed police report and bank doing there own. The bank credit the money back yesterday which I was surprised how fast, was expecting weeks. Guess it still can be weeks or months till we find out if they caught the person and how it all happened.

You will never here from the bank regarding an investigation, probably won't hear much from pizzapizza and to be frank the police either but obv maybe more from the police.
 
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