Lord_Have_Mercy
Non-Gambler
TAKES FOREVER FOR YOU TO ANSWER YOUR DAMN E-MAILS? I HAVE BEEN WAITING 72 HOURS FOR MY BONUS AND HAVE SENT 10 E-MAILS AND NO ANSWER. YOU GUYS ARE HORRIBLE!!!
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GOT DAMN CASINOSHARE HOW DOES IT
- Thread starter Lord_Have_Mercy
- Start date
AussieDave
Banned User
I take it then they still haven't got phone support or live chat installed...
You'd think if they can afford to buy Grand Monaco (MG) then they could certainly spring for a couple of phone lines
You'd think if they can afford to buy Grand Monaco (MG) then they could certainly spring for a couple of phone lines
GrandMaster
Dormant account
Maybe that's why they cannot afford phones.I take it then they still haven't got phone support or live chat installed...
You'd think if they can afford to buy Grand Monaco (MG) then they could certainly spring for a couple of phone lines
vinylweatherman
You type well loads
Phones
If they never reply to E-mails, and offer no phone alternative, they don't have poor customer service, they have NO customer service whatsoever!
This casino group may as well not exist. What if a Neteller deposit went wrong (like last night), it could never be resolved!
They are hardly going to attract new players like this, and are seriously in danger of losing most of the player base they paid for when they took over Grand Monaco. This will undoubtedly lead to a bankruptcy risk, or necessitate a distress sale of Grand Monaco at a huge loss. None of this will benefit the player, nor the company.
If they never reply to E-mails, and offer no phone alternative, they don't have poor customer service, they have NO customer service whatsoever!
This casino group may as well not exist. What if a Neteller deposit went wrong (like last night), it could never be resolved!
They are hardly going to attract new players like this, and are seriously in danger of losing most of the player base they paid for when they took over Grand Monaco. This will undoubtedly lead to a bankruptcy risk, or necessitate a distress sale of Grand Monaco at a huge loss. None of this will benefit the player, nor the company.
TAKES FOREVER FOR YOU TO ANSWER YOUR DAMN E-MAILS? I HAVE BEEN WAITING 72 HOURS FOR MY BONUS AND HAVE SENT 10 E-MAILS AND NO ANSWER. YOU GUYS ARE HORRIBLE!!!
Wow, someone is echoing my thoughts.
I deposited $250 at 7:31 PM last night.
It's been roughly 28 hours now and my bonus has still not been credited.
I emailed them 4 times nicely with no reply.
I really enjoyed playing at PokerShare, but this is just ridiculous.
Other MGV's credit the bonus instantly, some take 4 hours, but Casinoshare takes eternity.
vinylweatherman
You type well loads
Bad Business
Again, bad business, as the player waiting for the bonus for an eternity is NOT WAGERING for that same eternity, with the result that the casino is NOT EARNING for that same eternity.
Wow, someone is echoing my thoughts.
I deposited $250 at 7:31 PM last night.
It's been roughly 28 hours now and my bonus has still not been credited.
I emailed them 4 times nicely with no reply.
I really enjoyed playing at PokerShare, but this is just ridiculous.
Other MGV's credit the bonus instantly, some take 4 hours, but Casinoshare takes eternity.
Again, bad business, as the player waiting for the bonus for an eternity is NOT WAGERING for that same eternity, with the result that the casino is NOT EARNING for that same eternity.
NO SHARE AT CASINO SHARE!!
Feed back please this is what happened to mePlayshare Helpdesk support@casinoshare.com
Problem in detail: Hi on Wednesday, November 22, 2006 3:42 PM I sent an email requesting my monthly match for november I made a deposit of 60.00 dollars afther 12 hours or more I receive an email saying this offer expired on 11/17/06 I sent another email saying how was I suppose to know you should of emailed your players and it should be on the website with their message of the day who the hell would end a monthy match promo on 11/17 the middle of the month I was told they sent emails out on 11/13 I never recevied this and again email is not a guarntee that a player will know about this change they end this promo in the middle of the month why not end it at the end of the month could it have anything to do with there merge with Grand monaco I told them I was upset and they emailed me saying sorry you feel that way but the offer is expired from Ron at the help desk a four day notice on a promo not right or fair at allAlso my brother has an account he got his on the 11/05 so I had no reason to question it dose anyone agree with me or had the same problem with this casino I did a pab on 11/24 but I can't wait any longer if anyone could help I would be very gratful.I Know it's only 60 buck's but that's all I could spare this week for gambling and some kind of bonus is a must for such little money Im just pissed about this!!
Feed back please this is what happened to mePlayshare Helpdesk support@casinoshare.com
Problem in detail: Hi on Wednesday, November 22, 2006 3:42 PM I sent an email requesting my monthly match for november I made a deposit of 60.00 dollars afther 12 hours or more I receive an email saying this offer expired on 11/17/06 I sent another email saying how was I suppose to know you should of emailed your players and it should be on the website with their message of the day who the hell would end a monthy match promo on 11/17 the middle of the month I was told they sent emails out on 11/13 I never recevied this and again email is not a guarntee that a player will know about this change they end this promo in the middle of the month why not end it at the end of the month could it have anything to do with there merge with Grand monaco I told them I was upset and they emailed me saying sorry you feel that way but the offer is expired from Ron at the help desk a four day notice on a promo not right or fair at allAlso my brother has an account he got his on the 11/05 so I had no reason to question it dose anyone agree with me or had the same problem with this casino I did a pab on 11/24 but I can't wait any longer if anyone could help I would be very gratful.I Know it's only 60 buck's but that's all I could spare this week for gambling and some kind of bonus is a must for such little money Im just pissed about this!!
casino share
well excuse me sorry it was painful for you to read this is my first post and complant so cut me some slack ok!!!!!!
well excuse me sorry it was painful for you to read this is my first post and complant so cut me some slack ok!!!!!!
yes they did so what's your excuse?
Phone Support
Hello all
At present we are in the final stages of setting up our phone support with a view to going live either today or tomorrow.
Over the last couple of weeks we have been busy training up our existing support team to deal with this as well as hiring more staff and so during this time some of you may have experienced slower than usual responses to your emails. I can only apologise for this.
With regards to the Monthly Match Bonus this ended on 16th November- we emailed all our players to inform them of this. In its place we are launching an exciting range of new promotions over the christmas period (such as festive fortunes) so please keep checking the site for details
Kind Regards
Ed
Player Manager
CasinoShare
Hello all
At present we are in the final stages of setting up our phone support with a view to going live either today or tomorrow.
Over the last couple of weeks we have been busy training up our existing support team to deal with this as well as hiring more staff and so during this time some of you may have experienced slower than usual responses to your emails. I can only apologise for this.
With regards to the Monthly Match Bonus this ended on 16th November- we emailed all our players to inform them of this. In its place we are launching an exciting range of new promotions over the christmas period (such as festive fortunes) so please keep checking the site for details
Kind Regards
Ed
Player Manager
CasinoShare
vinylweatherman
You type well loads
Support
There is little point in launching new promotions when CS cannot even deal with the existing ones! Extra promotions is the one thing that will make CS even busier. The worst thing about not answering e-mails AND not having any alternative is that players are totally stuck when e-mails are ignored. In part, blame rogue casinos, who use the deliberate tactic of ignoring all e-mails, so players nowdays tend to think the worst. Recent developments have suggested that the worst is often what has happened, thus reinforcing players views that no reply from CS means their is something up that may result in eventual non-payment.
In the case of CasinoShare, it has been promises, promises, but "tomorrow" never comes. All the above, and more, was originally promised for the end of October, then during November, and now it is mid-December!
Hello all
At present we are in the final stages of setting up our phone support with a view to going live either today or tomorrow.
Over the last couple of weeks we have been busy training up our existing support team to deal with this as well as hiring more staff and so during this time some of you may have experienced slower than usual responses to your emails. I can only apologise for this.
With regards to the Monthly Match Bonus this ended on 16th November- we emailed all our players to inform them of this. In its place we are launching an exciting range of new promotions over the christmas period (such as festive fortunes) so please keep checking the site for details
Kind Regards
Ed
Player Manager
CasinoShare
There is little point in launching new promotions when CS cannot even deal with the existing ones! Extra promotions is the one thing that will make CS even busier. The worst thing about not answering e-mails AND not having any alternative is that players are totally stuck when e-mails are ignored. In part, blame rogue casinos, who use the deliberate tactic of ignoring all e-mails, so players nowdays tend to think the worst. Recent developments have suggested that the worst is often what has happened, thus reinforcing players views that no reply from CS means their is something up that may result in eventual non-payment.
In the case of CasinoShare, it has been promises, promises, but "tomorrow" never comes. All the above, and more, was originally promised for the end of October, then during November, and now it is mid-December!
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