TAKES FOREVER FOR YOU TO ANSWER YOUR DAMN E-MAILS? I HAVE BEEN WAITING 72 HOURS FOR MY BONUS AND HAVE SENT 10 E-MAILS AND NO ANSWER. YOU GUYS ARE HORRIBLE!!!
Wow, someone is echoing my thoughts.
I deposited $250 at 7:31 PM last night.
It's been roughly 28 hours now and my bonus has still not been credited.
I emailed them 4 times nicely with no reply.
I really enjoyed playing at PokerShare, but this is just ridiculous.
Other MGV's credit the bonus instantly, some take 4 hours, but Casinoshare takes eternity.
At present we are in the final stages of setting up our phone support with a view to going live either today or tomorrow.
Over the last couple of weeks we have been busy training up our existing support team to deal with this as well as hiring more staff and so during this time some of you may have experienced slower than usual responses to your emails. I can only apologise for this.
With regards to the Monthly Match Bonus this ended on 16th November- we emailed all our players to inform them of this. In its place we are launching an exciting range of new promotions over the christmas period (such as festive fortunes) so please keep checking the site for details