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Got a Small Problem with INETBET

Discussion in 'Online Casino and Poker Complaints - old section' started by murder1, Nov 13, 2004.

    Nov 13, 2004
  1. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    I signed up for an Account via Casinomeister's Forum. I made one deposit and lost. I then proceeded to make another deposit, in which I won and cashed out for $1350. I sent in a my Driver's Licenses and Bank Statement and Phone Bill.

    I later received a statement stated that my email address didn't match my
    account email. I proceeded to explained to a Mrs Lynn that I had to use a
    different address to send the documents. Because my Hotmail account wouldn't allow me to send large files.

    I was then told my address on my Driver's License didn't match what's on
    file. I proceeded to explained that I use a secondary address. Because I
    receive so much spam in the mail that it's ridiculous. So I prefer it to
    come to my Farm house instead of my Home.

    I was then told I didn't leave a phone number. I proceeded to tell her
    that I don't won't promotional calls at 4 in the morning. And promotional calls
    while at work in a meeting. This has happen to me lots of times.

    Finally I was told my name on my account differ from that of my Neteller
    account. I proceeded to tell her that I shorten my name from Antonio to
    Tony. Just like William to Bill or James to Jim. And blocked the last 4 letters of my last name on my DL. I was defraud out of nearly 2 Grands from a casino in the past. Because I stupidily sent them my DL with my SS#. It was a tough time between my bank and that casino. But finally got it back.

    The name of my DL matches the name on my Neteller account. except for the last 4 letters of my last name on my DL in which I wiped out for my security.

    Now they are giving me the running around. I am not a bonus hunter. I only play at 7 casinos. 1 or 2 from each group. I deposited fair and square. I even gave them my phone # and asked them to contact me.

    Any help with resolving this issue with be grateful.
     
  2. Nov 14, 2004
  3. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)

    Your post is hilarious although you are probably in a bit of pain because of it. Basically most of your data in your casino registration matches not much of anything. I am sort of surprised that you would even do this multi-address, email because what is the point of sending in a DL when it doesn't much your registration data? The whole point of seeing your license is to check if it matches your data on file and also to check your age probably. Why don't you just send one in with name=Mickey Mouse, address=disneyland? What is the difference? :)
     
  4. Nov 14, 2004
  5. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    It would be funny. If I wasn't burnt in the past by a certain casino group.
     
  6. Nov 14, 2004
  7. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    Because you went through hell in the past with giving out personal details, I can understand why you want to keep different personal details for online transactions and alternate addresses. I have to say that the casino is right here. Just by reading many posts from Casinomeister, even as a newbie I would know that using information that does not match your actual details is the cause for a lot of problems, and is against the casino T&C's The casino does not care that you have to use different details because of what you experienced in the past, they want to protect themselves from fraud as much as you want to protect yourself from fraud. I don't know what you can do in this case.
     
  8. Nov 14, 2004
  9. emily_hanson

    emily_hanson Casino Representative

    Occupation:
    iNetBet Casino Manager
    Location:
    London
    Murder1

    I assure you that you are not being given the 'run around'

    You have been in constant contact with Lynn in our accounts department since Friday, when you made your withdrawal request. She has I know, been endeavouring to assist you with this.

    You were also told immediately that your name did not match, neither Surname or Christian. Your email did not match, your phone number did not exist, and finally your address was not registered to you.

    You were told all this from the outset and not, as you are inferring in your post, that we kept coming up with new problems as you answered them.

    Whether you had availed of a bonus or not has no bearing on us ensuring that we are completing a transaction with the person who we belive to be the same person who has opened an account with us.

    I know Lynn is also awaiting your response to her last mail to you on Saturday morning.

    Rest assured we are trying to resolve this amicably, we are not, and have not denied your withdrawal off hand.

    Regards
    CSR Alan
    iNetBet Support
     
  10. Nov 14, 2004
  11. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    I explain to Lynn totally the deal. The #1 place for Identity Theif is the Internet. I have had the done to me. I fully Explain to Lynn the situation and The only thing that was missing was the last 4 letters of my last name. I provided her with my phone number. And explain that my Hotmail account wouldn't allow me to send large files. So I had to sent them from another email address. This is Crazy.

    Date Description Debit(-) Credit(+) Curr. Status

    Nov 11 12:08 iNetBet $200.00 - USD Accepted
    Nov 11 12:06 PAY-ON-TIME - $300.50 USD Accepted
    Nov 11 10:51 iNetBet $30.00 - USD Accepted

    The money was debit from my Neteller account. Jesus Christ, The online gaming industry and this Matrix Database is something else.
     
    Last edited: Nov 14, 2004
  12. Nov 15, 2004
  13. GemG7

    GemG7 Dormant account

    Occupation:
    .
    Location:
    US
    Your getting all pissed off at the casino because none of your documentation matches your registration? :lolup:
     
  14. Nov 15, 2004
  15. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    if murderd deposit by neteller, then he should get his money. neteller did all the verifaction in the first place. He won with out a bonus, he didnt use a credit card he should get paid.

    I someone using my info right now, i complain , police reports all that bull, someone in long beach selling my info, and i have someone on there trail. So i know how murder feel.

    he depoist with neteller, inetbet is not at risk, inetbet should give them his money.
     
  16. Nov 15, 2004
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Bethug makes a good point, but I can also see this from the casino's point of view, and in my experience Emily Hanson is generally one of the better and straight up casino managers around.

    Casinos face serious fraudster problems daily and this makes them very sensitive whenever something doesn't look right as is the case here:

    QUOTE: You were also told immediately that your name did not match, neither Surname or Christian. Your email did not match, your phone number did not exist, and finally your address was not registered to you.

    You were told all this from the outset and not, as you are inferring in your post, that we kept coming up with new problems as you answered them.UNQUOTE

    I'm sure Emily will get this sorted.
     
  18. Nov 15, 2004
  19. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    No this is how it happened. The email address that I signed up with is a hotmail account that I get spam mail sent to. I used this to sign up for online services. So I don't get all of this porn and product selling information sent to me. I sent my doc from my main email address with allow me to send large files. My hotmail currently doesn't.

    My mistake earlier in life of online gaming was. I sent a copy of my DL with my SS# on it and front and back copy of my Debit Card. I was taken for a ride by a "Well Known Casino Group." And it was difficult getting almost $2000 back that was withdrawal from my Debit Card.

    When I sent my Driver License. I remove my SS# off it and last 4 letter of my name of security purposes. I have never had a problem with a casino because I explain this to them and the ones that Im a member at understood and never had a problem.

    If they look at the Neteller account and my DL. This only thing that is different is. My last 4 letters of of last night. The address on my Neteller account is same on my DL. Also DOB.

    This is sad, As long as I want to deposit and lose it alright. But if I win. Its so much trouble to collect. Even in B&M casinos you don't need to submit ID to cashins your chips when ur done.

    And the worst thing is yesterday My father and I had a father and son talk. He was diagnosed with Liver Cancer in June and now it has spreaded all over his upper body. And he told me "It's getting about time." I have been very depressed and dealing with this stuff isn't making it any better.
     
    Last edited: Nov 15, 2004
  20. Nov 15, 2004
  21. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Yuh, when it rains it pours.

    Hotmail should be OK now - they've upgraded all accounts to 10MG attachment space. That's more than enough to send several documents. Before the upgrade, I also had these same problems.

    Since you've hit a stumbling block, just re-scan your DL with the full information visible. iNetbet are unlikely to use your info for nefarious purposes. Then, ditch it and go back to the old scan for subsequent withdrawals.
     
  22. Nov 15, 2004
  23. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    inetbet is one of my fav casinos, i never had problem with them, but in this case there wrong, there no fraud.

    Depost by neteller, no instant cash he should get paid. Didnt take no bonus, and murder been around a while.

    Sorry to here that murder i will have your family in my prayers
     
  24. Nov 15, 2004
  25. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    Thanks alot all. This is silly. INETBET knows that its me and knows I have access to my neteller account. This online business is getting out of control. THEY KNOW I DEPOSITED AND WON FAIR AND SQUARE. ALL THEY HAVE TO DO IS RETURN THE WINNINGS BACK TO THE SAME NETELLER ACCOUNT.

    "...I would also respectfully point out that failure to do so will result in your account being closed and the deposit you made being returned to the same account that it was deposited from." - LYNN

    Now they are willing to return "MY" deposit to the same account that it was deposited from. But No winnings!

    (Calm Down Murder1 before you do something stupid)
     
  26. Nov 15, 2004
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I would heed this advice for now.
     
  28. Nov 15, 2004
  29. m249a

    m249a Dormant account

    Occupation:
    self employed
    Location:
    Pa
    Sorry to hear about your father murder1. Thats a tough hit for anyone to take.
     
  30. Nov 16, 2004
  31. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    NEVER MIND I went ahead and just lost it. I am going to all my accounts and walk away from Online Gaming. Online Gaming has become sad and I don't want any part of this. INETBET is a bad place and I hope they fold soon. I am closing my Firepay Account and Neteller Account.

    Mr Meister Thank you for you efforts and I will be closing my account here. Online Gaming has become a monster and is not worth the time and energy any more. They refuse to pay people for any little reason.

    Goodluck to all of you.

    I am dealing with a dying father and a mother who suffered a heart attack and stroke over the summer and has had by pass surgery on another artry.
     
    Last edited: Nov 16, 2004
  32. Nov 16, 2004
  33. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I still dont get this, why is it that I have cashed out from 15 or so poker rooms and only had one ask for ID? and it was Golden Palace, basically a casino handling US players for Victor Chandler, a place I should have avoided from the start and knew better. Win it seems any amount of money from a casino and its faxback city. I cashed out almost $10,000 from Party Poker, had it in an hour and did not have to send in anything.

    I have said this time and time again. Although I understand the fraud issue IMO the main reason casinos do this is to stall. They hope either you will lose it back or they can find a way not to pay. It is one thing if an account is funded by instacash or is new, but if I have never made a deposit to Neteller (funded only by cashouts) what risk does the casino have? I am sure there are many out there who get this same hassle who have not made a deposit to Neteller in 6+months or never who could never charge the money back. It is my understanding a merchant can check with Neteller to see if the account has any risk variable which leads me back to the point it is just a stall tactic in many but not all cases. Especially since I have received "reverse your cashin" bonus offers, this is as sleazy as could be.

    I hope sometime soon Neteller and the casinos can find a way to put a certain % of players who have 500 (or some other high #) of transactions with no problems or those who have never made a deposit to Neteller in their own category, a Neteller VIP club or something. Then we would know if this is really just a stall tactic. Like I said I understand a certain # of deposits are scams but with the Neteller checks I am sure this is not as high as they want us to think.

    To Inetbets defense, they have a great rep and I have cashed out over $4000 there no problem other then the ID hassle. I just have not been back as I do not like the RTG upgrade from months ago, a very long thread buried deep by now. I made request for cashouts before bed and had them when I got up after the ID faxbacks.
     
  34. Nov 16, 2004
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Good move. And good luck with everything else.
     
  36. Nov 16, 2004
  37. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    Golden Palace just happen to use the same software supplier, Tribeca Tables, this is an aggregated poker room and each company is seperate.

    Blue Square and Platinum poker are also in the same aggregate
     
  38. Nov 16, 2004
  39. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    The Tribeca network is called, I think Apex.

    Pokeraddict, as usual you make solid points. I particularly liked this idea, and wonder why it hasn't been considered by Neteller:

    QUOTE:
    I hope sometime soon Neteller and the casinos can find a way to put a certain % of players who have 500 (or some other high #) of transactions with no problems or those who have never made a deposit to Neteller in their own category, a Neteller VIP club or something. UNQUOTE

    I'd agree that some casinos could well be stalling or hoping that the player would reverse the cash-in, but there are very real causes for precautions in the casino world, with a significant level of often ingenious fraudsters out there constantly trying their luck. Additionally, where a money laundering flag is raised, the FATF rules are that the suspicious transactor should not be alerted by challenge before the case has been reported and initially examined by the authorities.
     

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