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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
A player brought a PAB to us where the casino's 4th And Goal slots were repeatedly malfunctioning. In an early instance the player's winnings were 1% of the proper value and the casino compensated the player in full. In a later instance the same thing happened again and the casino said "the customer experienced a malfunction" but that no winnings were due. They offered no evidence to support their position.

The player's PAB failed for other reasons but ...

Be Aware: the bottom line is that any game that is malfunctioning at this level cannot not be trusted. Whatever else happens your balance is at the whim of casino management to honour or discredit. Players are strongly advised to avoid 4th And Goal at this casino until they've demonstrated that the game is functioning properly.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I've reworded the Warning to name the specific game that was malfunctioning -- there being no reason at present to believe that other games were effected -- and clarify the circumstances of the player's specific malfunctions.
 
Last edited:

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