Good Responsible Advice From The L&L Group

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent,United Kingdom
I am signed up with four of the casinos at L&L and have received separate notifications from each of them saying they will no longer be sending promotional emails during the current crisis, offers will still be available but only through the players' personal bonus page.Not sure how many players get sucked in through direct mail but i think it is an excellent initiative on their part and one that other casinos should follow suit.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Agree, sets a great example.

But then I think to myself, it means people HAVE to log in to see offers. Whilst logged in they'll be more tempted to deposit?

If they had just stopped sending the promotional emails without announcing doing so, it would have been more beneficial IMO. The email just alerts people to regularly sign into their accounts to check their promotions.

If my job was customer retention/marketing etc it would have been what I would have done. Makes the company look responsible whilst inviting people to log in more.

Or maybe I'm just a cynical bastard :D :p
 
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Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
To be fair, I initially thought "well done and good on you L&L!"

Then the cynic in me as with Mr Slot5 as above said, "clever, very clever"

Briefly after though I then returned to my original train of thought, once they've emailed saying no more emails, then you delete the email, if your memory is as bad as mine then you'll not be logging in or even thinking 'casino' :oops:

Summary: a good and respectful move IMO!
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Agree, sets a great example.

But then I think to myself, it means people HAVE to log in to see offers. Whilst logged in they'll be more tempted to deposit?

If they had just stopped sending the promotional emails without announcing doing so, it would have been more beneficial IMO. The email just alerts people to regularly sign into their accounts to check their promotions.

If my job was customer retention/marketing etc it would have been what I would have done. Makes the company look responsible whilst inviting people to log in more.

Or maybe I'm just a cynical bastard :D :p
I believe that all casinos in the UK had been adviced to stop promoting bonuses anywhere other than on their site and it may be that they are covering their backs due to UKGC being so vague in their stipulations?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I believe that all casinos in the UK had been adviced to stop promoting bonuses anywhere other than on their site and it may be that they are covering their backs due to UKGC being so vague in their stipulations?

Without looking up the guidance, it was that anyone displaying any of the triggers that could point to a RG offer, should not be emailed bonus or promotional offers. L&L have obviously gone one step further and decided not to do promotions at all via email, while I commend Jan for that, as it is very good, and no other casino has done so (that I'm aware of) I'm wondering will it hurt them short term. I'm definitely getting more emails from some casinos now than I was previously.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
What offers? 90 cents worth of free spins at CC on sundays... or the crazy generous 5$ worth of spins for a 15$ deposit on yeti? Never needed an email for that. 10% cashback no wager is nice but it gets a little boring for their netent and...amatic slots. Oh yeah and 94% png. Please let me play btg and we call it even? ;)
 

mcgameboy

NEVER GO FULL WOKETARD
CAG
mm2
Joined
Sep 8, 2013
Location
Belfast
Agree, sets a great example.

But then I think to myself, it means people HAVE to log in to see offers. Whilst logged in they'll be more tempted to deposit?

If they had just stopped sending the promotional emails without announcing doing so, it would have been more beneficial IMO. The email just alerts people to regularly sign into their accounts to check their promotions.

If my job was customer retention/marketing etc it would have been what I would have done. Makes the company look responsible whilst inviting people to log in more.

Or maybe I'm just a cynical bastard :D :p

To be fair, I initially thought "well done and good on you L&L!"

Then the cynic in me as with Mr Slot5 as above said, "clever, very clever"

Briefly after though I then returned to my original train of thought, once they've emailed saying no more emails, then you delete the email, if your memory is as bad as mine then you'll not be logging in or even thinking 'casino' :oops:

Summary: a good and respectful move IMO!

@L&L-Jan tough crowd this lot :p:laugh:
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Smart move i think.

Better safe than sorry, so cover all bases.

I think this kind of practice is wise in these uncertain times. Casinos need to be ready to say they did all they can once the dust settles as i imagine the complaints around 'customers not having their hands held' will spike for the UKGC.

No casino is safe from fines without employing these kind of measures and showing they did all they can. Better to risk a little loss than a heavy fine.

Shame they are forced to act like this but at least they will be ready if questions are asked.
 

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent,United Kingdom
What offers? 90 cents worth of free spins at CC on sundays... or the crazy generous 5$ worth of spins for a 15$ deposit on yeti? Never needed an email for that. 10% cashback no wager is nice but it gets a little boring for their netent and...amatic slots. Oh yeah and 94% png. Please let me play btg and we call it even? ;)
Well i get 40% up to £40 at Hyper every Friday plus 12 no deposit free spins.Also get the occasional deposit offer at All British,Fun and Yako.Could it be that your country of residence determines the bonus offers or maybe the level of deposits? I am sure Jan will chip in with any rerlevant information.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Well i get 40% up to £40 at Hyper every Friday plus 12 no deposit free spins.Also get the occasional deposit offer at All British,Fun and Yako.Could it be that your country of residence determines the bonus offers or maybe the level of deposits? I am sure Jan will chip in with any rerlevant information.

well only play at cc and yeti so thats their promos
Wasnt able to verify my account at hyper with same docs used everywhere so I decided to never play there anymore
Vision problems only occurs when theres a pending withdrawal :)
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Hi guys,

Yeah after reading the update and starting applying the changes, I had a lot of trouble putting

"Cease to offer bonuses or promotions to all customers who are displaying indicators of harm"

In a simple black/white. So the only solution now is: Stop sending offers during this time.

As quite a portion of the customers relies on receiving our emails to know their offer is available, we decided to give a headsup that for the upcoming time being no offers will be send. So that's the reason why you've received the announcement by email, a purely information purpose.

Kr. Jan
 

Rossco43

Full Member
Joined
May 6, 2015
Location
Scotland
Yako still obviously have a promotions section, but there have been no offers over the past couple months. I also appreciated the email stating they'd be sending no offers during this time. Yako have wager free cashback on every deposit, so that's all the bonus one needs until we are through this thing.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Yako still obviously have a promotions section, but there have been no offers over the past couple months. I also appreciated the email stating they'd be sending no offers during this time. Yako have wager free cashback on every deposit, so that's all the bonus one needs until we are through this thing.

It shows generic info, the actual detailed offer is upon login in your personal section.

After we do new sites, the news pages will be dynamic.

Hyper and Yeti guys do update the page accordingly btw.

Kr. Jan
 
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