A story of great fortune and turd fortune rolled into one !
I was given 100 free spins to the value of £10 , I played them and won £8 , From this £8 i won £375 get in !
I attempted withdrawal and was told the most i could win from those free spins was £100 , my remaining balance was taken away amd i was left with £100 , Still not bad , The email stated "You can now request a withdrawal of your winnings is you wish"
Seeing as it was only £100 i thought i might aswell carry on playing rather than make another deposit , I had done this many times before including recently at slotsgenie , where i won the £100 once i got through playthrough and then went on to win £250 from that balance and withdraw it succesfully.
I carried on spinning and my balance was down to £50 then i hit a whopper , over 1000x stake (£350) , I thought i best check with livehelp before making a withdrawal .......
I was told that the most i could win from this was still £100 as the winnings had still come from those original free spins ...GUTTED
Now what really annoys me in this situation isnt the loss of winnings , It's the casinos tactics in the matter and the terminology they use , They will be very vague when they really do not need to be .
"Please be advised that we have removed 175 GBP from your Real Money Balance, as the maximum you can win and withdraw from Free Bonus/Free Spins is 100 GBP. You can now request a withdrawal of your winnings is you wish."
SO i was back at £100 which i understand from the rules , I had won the max , And was left with £100 which i could withdraw "if i wish" , from playing other sites where you can then carry on with your winnings and the fact my £100 withdrawal had not been processed along with the " if i wish " comment i thought the money was now mine to do as i wish with .
IT wasnt
I won £450 and arrived at the same problem as earlier where all the winnings over £100 would be taken off me .
Now if this was me and i was being direct with someone , My message would say along the lines of....
" congratulations you have won £100 which is the max you can win from this bonus , Please make your withdrawal now as any further play could result in loss and no further winnings can be made "
OR even better
" The max winnings from this bonus are £100GBP , Therefor the further winnings have been removed from your balance and we will now process your £100 withdrawal "
I asked them if a player misinterpreted the rules and continued to play and in turn lost the £100 would they have it returned to them as they could never win more than the original £100 and it was therefor a no win situation
They said "no" if a players continues to play it is there responsibility .
When i asked about the phrasing of the email , "You can now request a withdrawal of your winnings is you wish." , I said it makes it sound like you have a choice / an option by saying "if you wish" , They replied "yes you have the option to withdraw or not withdraw " , Which to me isnt an option or a choice really , £100 squid in your pocked or nothing .......
When i asked about them declining my original withdrawal of £375 and returning the £100 max winnings to my account instead of just processing the £100 as a withdrawal ( seeing as though i had already been in the pending stage and waited numerous day , while having my documents and play checked ) , They said it was because i had not asked for a withdrawal of £100 , i had asked for £375 .
So i would have to start the whole process again even though play and docs had already been checked , My balance was the most i could ever withdraw and my only other option was to play and lose .
I know this has turned into a big rant ( i love a rant ) , And its honestly not about the money , Rules are rules , But it really seemed to me like the casino where pusing for me in numerous way to continue on and lose that £100 bonus winnings to , Now they cannot be blatant about it but there where so many aspects of common sense and time management missing / left out of this whole episode that i can only think its been done on purpose and that is something that really gets on my tits .
IN a world of supposed responsible gambling and gambling aware i dont think this behaviour cuts it , It honestly seems like nowadays the Winning is the easy part , Getting your winnings in a timely professional manner is the hard part
Rant over haha
Would love other opinions on this , Not so much on the money front as the small print says what the small print says , I got £100 for nothing which you cant complain about ,
But more about the strategy and the lacking common sense statements and processes ,Surely it could be so much easier than they makie it !
thanks
I was given 100 free spins to the value of £10 , I played them and won £8 , From this £8 i won £375 get in !
I attempted withdrawal and was told the most i could win from those free spins was £100 , my remaining balance was taken away amd i was left with £100 , Still not bad , The email stated "You can now request a withdrawal of your winnings is you wish"
Seeing as it was only £100 i thought i might aswell carry on playing rather than make another deposit , I had done this many times before including recently at slotsgenie , where i won the £100 once i got through playthrough and then went on to win £250 from that balance and withdraw it succesfully.
I carried on spinning and my balance was down to £50 then i hit a whopper , over 1000x stake (£350) , I thought i best check with livehelp before making a withdrawal .......
I was told that the most i could win from this was still £100 as the winnings had still come from those original free spins ...GUTTED
Now what really annoys me in this situation isnt the loss of winnings , It's the casinos tactics in the matter and the terminology they use , They will be very vague when they really do not need to be .
"Please be advised that we have removed 175 GBP from your Real Money Balance, as the maximum you can win and withdraw from Free Bonus/Free Spins is 100 GBP. You can now request a withdrawal of your winnings is you wish."
SO i was back at £100 which i understand from the rules , I had won the max , And was left with £100 which i could withdraw "if i wish" , from playing other sites where you can then carry on with your winnings and the fact my £100 withdrawal had not been processed along with the " if i wish " comment i thought the money was now mine to do as i wish with .
IT wasnt
I won £450 and arrived at the same problem as earlier where all the winnings over £100 would be taken off me .
Now if this was me and i was being direct with someone , My message would say along the lines of....
" congratulations you have won £100 which is the max you can win from this bonus , Please make your withdrawal now as any further play could result in loss and no further winnings can be made "
OR even better
" The max winnings from this bonus are £100GBP , Therefor the further winnings have been removed from your balance and we will now process your £100 withdrawal "
I asked them if a player misinterpreted the rules and continued to play and in turn lost the £100 would they have it returned to them as they could never win more than the original £100 and it was therefor a no win situation
They said "no" if a players continues to play it is there responsibility .
When i asked about the phrasing of the email , "You can now request a withdrawal of your winnings is you wish." , I said it makes it sound like you have a choice / an option by saying "if you wish" , They replied "yes you have the option to withdraw or not withdraw " , Which to me isnt an option or a choice really , £100 squid in your pocked or nothing .......
When i asked about them declining my original withdrawal of £375 and returning the £100 max winnings to my account instead of just processing the £100 as a withdrawal ( seeing as though i had already been in the pending stage and waited numerous day , while having my documents and play checked ) , They said it was because i had not asked for a withdrawal of £100 , i had asked for £375 .
So i would have to start the whole process again even though play and docs had already been checked , My balance was the most i could ever withdraw and my only other option was to play and lose .
I know this has turned into a big rant ( i love a rant ) , And its honestly not about the money , Rules are rules , But it really seemed to me like the casino where pusing for me in numerous way to continue on and lose that £100 bonus winnings to , Now they cannot be blatant about it but there where so many aspects of common sense and time management missing / left out of this whole episode that i can only think its been done on purpose and that is something that really gets on my tits .
IN a world of supposed responsible gambling and gambling aware i dont think this behaviour cuts it , It honestly seems like nowadays the Winning is the easy part , Getting your winnings in a timely professional manner is the hard part
Rant over haha
Would love other opinions on this , Not so much on the money front as the small print says what the small print says , I got £100 for nothing which you cant complain about ,
But more about the strategy and the lacking common sense statements and processes ,Surely it could be so much easier than they makie it !
thanks
