GoldenLounge VS Shmu800t

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Shmu800t

Banned User
PABnononaccred
Joined
Nov 18, 2008
Location
London
[Max says: this player has attempted to blackmail the casino into forced weekly payments. Such activity is abuse of the forums and won't be tolerated.]

In short, I made a deposit planning to play without a bonus, 10% was auto credited , after I cashout my funds (bonus was cleared) they added bonuses in order to reverse my funds again and again, I agree to play more based on a good trust reached 14,000 but they never paid.

On 24.10.08 I played sign up bonus in GoldenLounge casino, it was 200 deposit for 200 bonus, so I played with 400. I played Avelon slot game



Avelon is 20 lines slot when the max coin is 0.5pound and the max bet is 200 coines (10 coins per line).



I lost the money.



Then after 6 days, on 30.10.08 I deposited 200 more and received only 20 pound bonus, that I didnt ask for.



I play Avelon again and won.

I won 7000 pound, completed the rollover requirements for the 10% bonus and withdrew my winnings.



After couples of days I received mail that said that for unknown situation I still have 100 pound in my account. And if I would not clear that bonus the money that in withdrawal process will return to the casino.



So I played Avlon again and cleared the money, so I expected that the withdrawal process will continue normally.



After another some days I received mail that I have again money (100p) in my bonus account and that my withdrawal money returned to my casino account. And that I have to do wager 30 times the bonus before withdrawal.



I logged in to casino account and played again and won another 7000 pounds so in total I had 14000pound. I finished the wager requirement and withdrawal the money.

I played Avelon slot and maybe little DOBLE MAGIC slot (maybe not)



Double magic slot is three line slot with max 3 coins, every coin equal to 5 pound so max bet is 15 pound ( I always play max)



Than after couple of days I received that mail that I played no risk game.

But slot Is very risky game or the riskiest game in the casino so thats argue is ridicules

And that they returned my both deposits to neteller account and that they are not going to pay me the winning money





All the additional bonuses that they sent to the casino is only trying not to pay the money and you play risky games and did all the wager requirements

So you play by the term and condition but they behavior was not acceptable.


I pitched a bitch, at that time when I played many players complained and a warning was issued by Casinomeister, the wanring was withdrawn as I understand from the forum because they start to pay players who haad past issues, they never paid me.

I understand it is a big amount and understand the Casinoemsiter power is limited, but I don't understand why he removed the wanring against this bad casino.

Casinomeister emailmed me my case is closed and a warning was issued at that time of complaint due to the fact they were not willing to answer him at the Casino .

Not paying me blaming me (when they still answered to emails) that I am a bonus abuser is an unfunny joke.
 
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slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
WOW

That is a shame IMO. I hope you can get some sort of resolution on this issue. Sorry CM couldn't help, but as you stated he only has limited power. Good Luck
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Casinomeister emailmed me my case is closed and a warning was issued at that time of complaint due to the fact they were not willing to answer him at the Casino.
You don't say how long ago this was, but I think you should contact the CasinoMeister again by PM or e-mail and ask him nicely to have another look at this case.

I don't fully understand what you are saying in your post, but it definitely doesn't sound right!

KK
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Basically what the OP is saying is that GL hasn't resolved their issue which dates back to last November here and goes a lot further back than that at the casino.

I'm not going to defend GL here but the OP has failed to mention that they have almost 200 accounts registered on the MG network. This _seriously_ complicates the resolution of any issue because it sets off every Risk and Security alarm bell in the system!
 

ultra100

Full Member
webmeister
MM
Joined
Jul 27, 2006
Location
Europe
After couples of days I received mail that said that for unknown situation I still have 100 pound in my account. And if I would not clear that bonus the money that in withdrawal process will return to the casino.

After another some days I received mail that I have again money (100p) in my bonus account and that my withdrawal money returned to my casino account. And that I have to do wager 30 times the bonus before withdrawal.

Than after couple of days I received that mail that I played no risk game.

Do you have those 3 emails? That would be interesting to see.

As Nifty29 said, if this is all the true, and you told us the whole story, casino acted in a very rogue way.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Basically what the OP is saying is that GL hasn't resolved their issue which dates back to last November here and goes a lot further back than that at the casino.

I'm not going to defend GL here but the OP has failed to mention that they have almost 200 accounts registered on the MG network. This _seriously_ complicates the resolution of any issue because it sets off every Risk and Security alarm bell in the system!

Interesting stuff Max. Considering the MG website states they have 120 casino licensees, that is a VERY important fact that the OP failed to mention.

So it looks like there IS another side to the story.

Time for the OP to be a little more forthcoming.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Normal players have on average maybe up to ten or so accounts across the MGS platform. 198 accounts is a bit excessive - and like Nifty29 mentioned - there are only 120 MGS casinos.

The casino is adamant that this is fraudulent activity and violates their terms.
 

deucebag

Full Member
PABaccred
PABnonaccred
PABnononaccred
Joined
Jun 20, 2006
Location
cyberspace
Unless the player has multiple accounts at Golden Lounge, I don't see why this should be an issue.

I'm willing to bet they would not have given him back his deposit if he had lost.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Unless the player has multiple accounts at Golden Lounge, I don't see why this should be an issue.

Have a look at
You do not have permission to view link Log in or register now.
:
Promotion Terms And Conditions
...
17. We contribute to and make use of a shared industry database of promotion abusers and fraudsters. Individuals known from this database will not be eligible for any promotional offers and the casino reserves the right to lock their account and refuse access to the casino and void [sic].

Multiple accounts across the network would, in general, most certainly be a relevant issue if it becomes a factor in identifying a case of fraud.

As I recall the player also had multiple accounts at GL though there was only one account currently being used.

FWIW, whether there was fraud involved or not it was clear to me that the player had either been exceptionally ignorant of the casino rules or simply didn't give a damn. As I've said, all of this greatly complicates their claims against the casino.

I think it's also worth noting that GL seems to have been going out of their way to deal swiftly and fairly with the PAB cases that have come to us since the OP's issue was filed.
 

Shmu800t

Banned User
PABnononaccred
Joined
Nov 18, 2008
Location
London
Just a quick note, Max, the casino is not telling the truth ,I do not have 200 accounts at the Micorgaming Network, not even half.

I will come later with details and emails they sent me

I bet they did the same trick to other players who might read this thread, please reply if Golden Lounge added bonus to your account and ask you to reverse your withdrawal and wager more
 

Seaman63

Full Member
PABnononaccred
Joined
Dec 16, 2006
Location
wild south
I did not recieve funds that I have won following the rules:

I signed up via an affiliate who offered a 50 freespins promo, I think it was at Isis slot.

I did well and won 31.96 credits from these freespins.
My freegames winnings of 31.96 credits were credited to my bonus account correctly. So far, so good.

After this, I fulfilled the wagering requirements about 30x wagering the bonus amount of 31.96 correctly and won 650.00 credits while fullfilling the wagering requirement.

The amount of 650.00 showed as cash balance after fullfilling the wagering requirements.

The withdrawal of my winnings was denied by the Casino because they told me winnings from freespins can never been withdrawn and they moved the 650.00 into my bonus balance again.

Needless to say that I lost everything while trying to fullfill the wagering requirements of 30x 650.00 again


This happens at dec. last year and they never offered any solution about that issue.
Unfortunatly I made the fault to play the 650,00 again to fulfill the WRs.

From my experiece..stay away from Golden lounge.
 

Shmu800t

Banned User
PABnononaccred
Joined
Nov 18, 2008
Location
London
[Max says: this player has attempted to blackmail the casino into forced weekly payments. Such activity is abuse of the forums and won't be tolerated.]

After I managed to withdraw my winnings of around 7000 GBP that were played with a 10% auto bonus they sent this email, it is obvious they are not telling the truth about the system fault letting me to withdraw, they just added this 110 bonus after I withdrew my funds or something like that

this email was sent on the 31/10/08

Dear M,

Thank you for playing at Golden Lounge.

I apologize for the inconvenience, but our system is experiencing some problems and somehow you were able to request your cashout.

However, cashouts cannot be processed if there are still credits in the bonus balance.

As you still have 110 credits in your bonus balance, your cashout had to be reversed back to your account.

I'd suggest you to try out our games until your bonus is back to zero, so that you'll be able to request your winnings withdrawal again.

I thank you for your understanding and please feel free to contact us in case you need any further assistance.

Warm regards,
Michelle
Golden Host


After I wagered more(stupid step) I cashed out again, then they sent another email with a new 100 inside my account(those things can be checked in the playcheck, the casino never denied those facts, crazy as it sounds this is the truth although long time passed I do remember)

So on the 6/11/08 this email was sent

Dear M

Your cashin was reversed back to your Golden Lounge account due to our terms and conditions.

In order to be able to withdraw your winnings you have to reach the wagering requirements that is 30 times the bonus amount. Your bonus balance should be equal to zero. You still have 100 pounds in your bonus balance.

For further information go to:

You do not have permission to view link Log in or register now.


Warm regards,

Rose
Golden Host



And I gave the slots a try and won more, this time ending 14,000 GBP which wass never paid


Regarding my other accounts at the Microgaming network, I have been playing for along period of time, I will have to check into it further but I think I played in less than 30 Microgaming casinos at all time, I will come with the exact number hopefully later, no problems with any casino all of my accounts are open in the Microgaming Network
 
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Why should it be a problem. I have MORE than the average number of accounts across the network. Naturally, I only have ONE account at any ONE MG casino.

There are easy explanations for accumulating so many accounts over time. Casinos NEVER see their LOYAL players as an asset. Play for a year or two, and you get forgotten, but new casinos come on the scene all the time, and it seems easy to reach VIP status.
There are also many groups that SPAM THE HELL out of their players to join one or more of the other casinos in the group. Remember Trident Lounge - leave the site, it threw a "have you tried King Neptunes" pop-up, and vice versa for when leaving the King Neptunes site. Casino Rewards is another, they are not happy till their players have tried every one of their 14 or so casinos, and even when they have, the invitations STILL come pouring in.

If I am reading this correctly, Golden Lounge are simply adding extra bonuses into the accounts of winners, and then using this as an excuse to pretend the player was mistaken about having reached zero bonus balance.

If this can be proven, (Playcheck might achieve this - this is where you can get details of bonuses added, and it is easy if this happens outside of a session of play).

Another bit of BS from Golden Lounge seems to be their declaration that players flagged on the database are not permitted bonuses, yet the complainant was granted THREE bonuses throughout the unfolding of this tale.

The complainant gave an account of ONLY playing slots, yet the casino is claiming bonus abuse. Rubbish, it is either FRAUD (multiple accounts & playing only slots), or it is bullshit.

Today I was SPAMMED yet again by Golden Lounge, and they moan about players having too many accounts across the network:rolleyes: Players would average fewer accounts if casinos:-

1) Stopped SPAMMING uncontrollably (many DO eventually give in & try a free chip/bonus)

2) VALUE your regular players, so they don't start looking for greener pastures, and increasing the average number of accounts per player.


I have noticed that a number of casinos where I have played regularly for YEARS seem to have decided this past couple of months that I no longer exist - familiarity breeds contempt it seems, and I am in need of a desktop overhaul.

There are a number of MGS casinos that seem VERY desperate to "poach" me, I have snail mail CDs aplenty (which I have ignored). Well, make your damn minds up, either you want players to try (and hopefully stay with) as many casinos as possible, or you want players to stick to around a dozen for life and just chuck all those shiny CD Frisbees over the fence.
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 12, 2007
Location
NOT Pennsylvania!!!
This is SCARY.

If an MG casino can add bonus to a player's account like this then it is a very serious incident. Hopefully there is some kind of audit check to ensure casino's can't do this to player's accounts or we may never be able to cash out again.

I don't see what relevence the alleged multi accounting has to do with this adding of bonus. If the casino was sure the account was fraudulent they could have locked it in the normal manner. This adding of bonus suggests they weren't convinced themselves so were hoping the player would lose the balance and the problem would melt away.

Believe me I am no fan of multi accounters. But if an MG can get away with adding bonus funds to a players account and they get away with it then others could try this tactic too.
 

Boris303

Dormant account
Joined
Apr 17, 2008
Location
London
IMO you shouldn't have to wait until you withdraw to be labelled a bonus abuser and then have your withdrawal stopped, this works to much in the casinos favour, as you may never manage to withdrawal at all and in that case the casino just takes your money.
There's probably more going on here than we know, but in essence this is a problem the casino could have averted before the player even deposited, so therefore it sounds like the casinos one im going to steer well clear of.
 

Shmu800t

Banned User
PABnononaccred
Joined
Nov 18, 2008
Location
London
No news. I am in process of PM with Max.

I checked my records and could find 14 welcome emails from Micorgaming casinos, I would assume I have less than 20 accounts in the microgaming network at all time.

There were 3 withdrawals, at the first two they added bonuses AFTER I cashed out. The first cashout was made after I played a 10% bonus that was credited auto.

All of these figures can be seen in Playcheck and Transaction details, the only problem they closed my account, does anybody know if I can get the information using a microgaming website if I have the account at Goldenlounge and Password ?
 

funeral979

Dormant account
PABaccred
Joined
Apr 4, 2008
Location
Texas
Normal players have on average maybe up to ten or so accounts across the MGS platform. 198 accounts is a bit excessive - and like Nifty29 mentioned - there are only 120 MGS casinos.

The casino is adamant that this is fraudulent activity and violates their terms.

So why did the casino not state this in the beginning? They must have been looking closely at his account in order to keep adding bonuses and then say they haven't met the WR. So I am sure they were well aware of how many accounts they had at other MG casinos. GL probably thought this wouldn't hold water at first so simply preyed on them hoping they would lose with all the additional WR tacked on. Unless there is more to the story, this is just BS.
 
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