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Discussion in 'Casino Complaints - Non-Bonus Issues' started by CyberNerd, Nov 15, 2007.

    Nov 15, 2007
  1. CyberNerd

    CyberNerd Dormant account

    Occupation:
    Internet Marketing
    Location:
    Costa Rica
    It looks like GoldenCasino is either playing games or straight out ripping me off. They aren't denying me my money at this point, just playing games

    On 10/31 I signed up a new account and tried to deposit $555 for a promotion they were running. My neteller deposit was rejected and I received an email from them that my attempted deposit exceeds their first deposit limits and requested my ID docs.

    I sent them, then they responded that the utility bill and bank statement were too old and there was a discrepency in the address information. I explained that in costa rica there are no street addresses nor home mail delivery. My cable bill shows the physical direction to my house, not my mailing address. It does show my name, phone number and that I live in san rafael de heredia. The bank statement shows my name and mailing address of po116-3015 (as registered on the casino account), san rafael de heredia. I resent them my most current statements and they accepted them.

    I played past the bonus requirements and submitted a withdraw of $680.

    2 weeks later, still no money in my neteller account. I contacted support:

    GP0859077885: GoldenCasino: Welcome to Golden Casino's Live Support! How may I help you?
    GP0859077885: hello, can you tell me what the normAL TURNAROUND TIME IS FOR WITHDRAWALS?
    GP0859077885: sorry about the caps
    GoldenCasino: no worries
    GoldenCasino: how long is going o take for you to receive a payment
    GP0859077885: yes, I have a withdraw request that is going on 2 weeks now
    GoldenCasino: let me check for you
    GoldenCasino: it was send out on November 03
    GoldenCasino: sory that inforamtion was not for you
    GoldenCasino: it was for another customer please disregard the message
    GP0859077885: no, that is not correct. This was to go to my neteller account. Also, it still shows as pending
    GP0859077885: OK, NP
    GoldenCasino: what I have here is the account is that is still on pending status
    GP0859077885: I sent all my docs and they were accepted?
    GoldenCasino: it says here that some docs are received I'm checking on that right now
    GP0859077885: Still checking?
    GoldenCasino has left the chat conversation
    Click Here to Leave a Message


    After 40 minutes waiting they disconnected my chat session. I reconnected:


    GoldenCasino: Welcome to Golden Casino's Live Support! How may I help you?
    GP0859077885: I was waiting so long my previous chat window expired
    GP0859077885: hello?
    GoldenCasino: yes I'm cheking
    GP0859077885: :)
    GoldenCasino: it is missing 2 utility bills
    GP0859077885: I submitted a bank statement and a cable bill
    GP0859077885: When I signed up, I was unable to deposit and you requested my documents first. Once they were accepted, I deposited
    GoldenCasino: when ?
    GP0859077885: one sec
    GP0859077885: 10/31
    GoldenCasino: because, the one the we have here one of the utility bills is showing as an old utility bill
    GoldenCasino: they need to have a current one, with your name, address on, and they don't take on line statement..
    GP0859077885: I sent twice. The first time you said it was old, so I resent the newest
    GP0859077885: cable and bank statement
    GoldenCasino: Ste?ve
    GoldenCasino: tSteve?
    GP0859077885: the second time was sent on 11/1
    GoldenCasino: Steve?/ got it this time
    GP0859077885: yes, Steve Michael Worrell
    GoldenCasino: one financial statement , showing as no mane or address on it, another bill was to old
    GoldenCasino: and they a re still waiting to have 2 utility bills in the correct way
    GP0859077885: The bank statement has my name and mailing address as registered on the account
    GP0859077885: The cable bill shows my name, and san rafael de heredia and my phone number
    GoldenCasino: we don't have it here please forward it as soon as possible in order to send your payment
    GoldenCasino: we did not receive the cable bill
    GP0859077885: I have it right here, send to security?
    GP0859077885: they were all sent together
    GoldenCasino: please forward it again ..
    GP0859077885: to anyones attention?
    GoldenCasino: attention to This email is not visible to you.
    GP0859077885: sent, you should have it now
    GP0859077885: can you confirm that it is acceptable?
    GoldenCasino: perfect....
    GoldenCasino: you will have to wait...
    GoldenCasino: please wait....
    GoldenCasino: still waiting ok.
    GP0859077885: NP, I'm still here
    GoldenCasino: good....
    GP0859077885: I think this is going to disconnect again <=== I had been waiting another 40 minutes at this point
    GoldenCasino: no im here
    GoldenCasino: waiting
    GoldenCasino: still we dont have any records
    GP0859077885: ?
    GP0859077885: You haven't received them?
    GP0859077885: I sent to This email is not visible to you. and it didn't bounce
    GoldenCasino: and I don't have it here
    GoldenCasino: still waiting and checking
    GP0859077885: should I fax them?
    GoldenCasino: by email it should be fine
    GoldenCasino: but sometimes the server is busy to receive emails checking again please wait
    GoldenCasino: are you using the same email as the casinos account
    GP0859077885: yes, I sent from This email is not visible to you.
    GP0859077885: I just sent again
    GoldenCasino: ok I will be checking
    GP0859077885: You must register/login in order to see the link.
    GP0859077885: You must register/login in order to see the link.
    GP0859077885: I just uploaded these to a server. You can right click and save them or view in your browser
    GoldenCasino: OK
    GoldenCasino: I don't see and I don't know why we can't see it here
    GP0859077885: I just sent both by fax as well
    GoldenCasino: cheking
    GP0859077885: Hmmm.. I just checked out casinomeister, and I see what the problem is now
    GoldenCasino: what it is because you got me cheking and cheking and nothing yet...


    I waited 1:20 minutes on this chat session + 40 minutes on the previous chat session. 2 hours of my life I'll never get back while this guy is telling me he isn't receiving the emails I am sending to him, can't see the documents when I loaded them on a server for him to view and isn't seeing the fax I just sent.

    These people have $680 of my money. $499 initial deposit + $181 in winnings. Can anybody tell me what I should do? I did a search on this casino and I see many people have been ripped off. I looked on the casinomeister rogue list before depositing and didn't find them there, but I guess I should have looked further.
     
    1 person likes this.
  2. Nov 15, 2007
  3. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    Golden Casino

    Hi,

    I had the same problem. They paid me but it took about 4 weeks and alot of emails.

    Send your documents to all these four addresses:

    1 This email is not visible to you.

    2 This email is not visible to you.

    3 This email is not visible to you.

    4 This email is not visible to you.

    If you keep sending them they will get sick of you and pay you.

    Cheers,
    MCCE.
     
    2 people like this.
  4. Nov 15, 2007
  5. CyberNerd

    CyberNerd Dormant account

    Occupation:
    Internet Marketing
    Location:
    Costa Rica
    I just received this email from GoldenCasino, that they have now received my documents and my payout would be processed. I want to say thank you to everyone here on this board and the casinomeister for providing this forum.

    I will come back and update again when my funds are received


    Dear Steve,

    Your documents were received and your account approved for payout.
    Once a casino account is cleared by our department, the accounting department begins to process a client's payment. The software system requires 72 hours in pending mode, then the payment is processed within a few days.

    You will receive an email from the accounting department once your payout has been processed. If you have any questions regarding your payment, please direct them to accounting@ and they will be able to assist you

    Thank you,
    Security Department

    Golden Casino
     
  6. Nov 16, 2007
  7. CyberNerd

    CyberNerd Dormant account

    Occupation:
    Internet Marketing
    Location:
    Costa Rica
    Funds received today.
     
  8. Nov 17, 2007
  9. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    you got lucky!! If my memory is correct, I think GoldenCasino use to be Golden Palace and their reputation got so bad , they changed names. That is, Im thinking of the right place
     
  10. Nov 17, 2007
  11. tesla

    tesla Dormant account PABnoaccred2 PABnoaccred

    Occupation:
    CFO
    Location:
    the world

    well GoldenPalace had to ban US players because they are playtech software, so they opened GoldenCasino for US players.
     
  12. Nov 17, 2007
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Try to keep it that way, even when they send you the next offer for an incredible x thousand% bonus - either they have incompetent IT and CS, or they were trying to pull a stunt on you till you mentioned the magic word, Abracada...Casinomeister:D
     

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