GoldenArchCasino - Has this happened to anyone else?

[skrewedagain]

I'm extremely frustrated! My husband opened up an account with Golden Arch Casino a few months back, but never made a deposit with them, so he never played there except with the $10 they credited to his account. I signed up with them 3 days ago, for the FIRST time EVER... I got below my credit line, so I of course have to pay now... but what really irritates me is that I went on there yesterday morning and it said that my account was on hold. OKAY NOW, WTF? I talked to a couple of different people on the phone and on the online live support. They were waiting for supervisors to show up to see what the problem was. Well finally someone got a hold of me later in the afternoon to tell me that security had decided to close my account because I had multiple accounts???? WHAT??? How can that happen? Two accounts per household is allowed, but they said my husband had multiple accounts, and I did as well. YEAH OK THEN! I'm NOT a happy camper and I emailed them later on in the evening and demanded to know when these supposed multiple accounts were made. Of course, no response as of yet. I really thought this casino had great customer service, however I think it's rotten to get your account closed for not doing anything wrong. Ok, had to blow off steam.

~Jen

 

[winbig]

Two accounts per household is allowed

???

I've never even heard of this at any casino.....

I'd be wary....

How can they offer a credit line to every single customer that "walks through the door"? How would they plan on collecting this money once people start ignoring these "Bills"?

And on top of that, when did mcdonalds open a casino?

 

[cynthial]

They are the newest name in the rogue pit, if you had done your crossword puzzle you would have known this.

 

[vinylweatherman]

If you got below the credit line, consider yourself lucky, and DON'T PAY!!

It's a scam, winners are not paid (so far), and this "credit line" is a device to get access to bank details, which they will use to "deposit" the credit line into your account and you will believe it to be "free money".

 

[skrewedagain]

They are the newest name in the rogue pit, if you had done your crossword puzzle you would have known this.

Ha! yeah... I should have done my homework first. The way it works for me is... I get screwed, get pi$$ed, then do my homework. I've got things backwards apparently. So, now that they DO have my bank information, I'll probably need to close the old account and open up a new one. I don't know, it's not like I gave them authorization to take money out again, but... I'm sure it wouldn't stop them from trying. Dang greedy people.

 

[cyrus7b]

screwed again

Hi,
I am the operations manager at GoldenArchCasino, please allow me 24 hours in order to look into the issue. I will get back to you by e-mail as well as in this forum in order to solve the problem.
Regarding the rogue list: I have already contacted Bryan to clearify this subject and I am sure that we also resolve this very soon.

Sorry for the inconvenience.

Bernard

 

[mysticjoz]

I myself had "found" Golden Arch Casino... before I found casinomeister! This was well over a year ago!
The next thing I knew I was sent a "Golden Arch Casino" credit card! (yeah.. believe it)... I played a little bit, but the biggest problem I found was they did NOT let me know when they were applying THAT card to my account!!
So, when I thought I was playing off the same credits I won... I was indeed (I guess) playing off the "credit card" ,... They called my home.. said I had to pay my "credit card" .. etc.. So be very careful!!
No I did not pay them as I never authorized using this "card"... nor did I ever ask for thier "card"..
I also am locked out (a good thing I think)... and a few months back I recieved another "credit card" from them.. this one included thier "Bingo" site!

Just wanted to put in my two cents... I personally don't believe in a "Casino" extending "credit" and then not informing you or asking authorization to use that "Credit Card"!! Just another con... IMHO.

 

[skrewedagain]

Hi,
I am the operations manager at GoldenArchCasino, please allow me 24 hours in order to look into the issue. I will get back to you by e-mail as well as in this forum in order to solve the problem.
Regarding the rogue list: I have already contacted Bryan to clearify this subject and I am sure that we also resolve this very soon.

Sorry for the inconvenience.

Bernard

Hmmm, Ok.... I hope it is resolved because I didn't deserve to be blocked out since I did nothing wrong. Thanks for replying though.

~Jen

 

[cyrus7b]

Screwed again - Resolved (I hope)

Me again,
I just took the suspension off both your and your husband's account. I apologize for the hoop you had to jump through, a customer support clerk was a litte to hasty on pushing that "suspend account" button.
Your husband did open two accounts, one a little while ago, but it clearly indicates that he didn't do it purposely. Therefore the CS rep wasn't entirely wrong, but he should have had looked into it a littler better.

Regards

Bernard

 

[skrewedagain]

Thank you!

Thank you for looking into the situation. I'm sure if my husband opened up two accounts, he certainly didn't do it on purpose, considering he never plays on there anyway. I appreciate you resolving this matter promptly!

Thank you!

~Jen

 

[winbig]

Me again,
I just took the suspension off both your and your husband's account. I apologize for the hoop you had to jump through, a customer support clerk was a litte to hasty on pushing that "suspend account" button.
Your husband did open two accounts, one a little while ago, but it clearly indicates that he didn't do it purposely. Therefore the CS rep wasn't entirely wrong, but he should have had looked into it a littler better.

Regards

Bernard

FWIW,

Personally, I would never play at any casino that offered...err, forced you to have this credit line. You mention on your website:

If you do not want to use the credit line, simply post up additional money
through the cashier whenever you have no cash available.

(Outdated URL (Invalid))

But it's not mentioned anywhere what to do if you DON'T want this credit line.

IMO this credit line is very attractive to all the wrong people. Problem gamblers DO NOT need an additional credit line. Having it available to them is just a disaster waiting to happen.

Final words: If you NEED credit to continue gambling, QUIT GAMBLING.

If you think it's there for "convenience", look at it like this:

It takes a whole minute or two (if that) to head over to the cashier page, and deposit money. In that 1-2 minutes, a person can realize "Hey, maybe I should quit for the day/night, I'm already stuck $xxx(x)."

But, if someone knows this credit is readily available (seamlessly), they're just keep gambing, and are going to be in the hole up to $300 more. That they may or may not be able to afford.

 

[cyrus7b]

The credit line

Hi,
First of all, the thread was not about the credit line that we offer. I think we all agree that we should stick to the subjects. The subject was a mulitple account situation and as far as I can see, it is resolved.
If there is one thing that I don't like it's the typicle: "Oh, I too rember something...let's bash!".

1st:The credit line is something we offer to all our players, yes. Many of our players love that feature of having some cash available in the middle of the night.
2nd: Do I hear anybody complaining about Lowe's warehouse? "Buy now - pay in 12 months from now?" Why not? Isn't that the same concept?
3rd: When a VIP player in a land based casino gets credit - Is that bad as well?
4th: What do you do if you don't want to use the credit line? That is simple: Don't use it. We have many customers as well that don't like to use it and we don't encourage them to do so.

Again, Bryan and I are in touch about the subject of the credit line and I hope we are going to have this solved soon. Our casino is fair and square and so is the credit line and I am looking forward proving it.

Thx

Bernhard

 

[winbig]

Hi,
First of all, the thread was not about the credit line that we offer. I think we all agree that we should stick to the subjects. The subject was a mulitple account situation and as far as I can see, it is resolved.
If there is one thing that I don't like it's the typicle: "Oh, I too rember something...let's bash!".

Fine. I'll ask that all posts concerning this credit line are moved to a new thread. Be careful what you ask for. I'm sure you'll see real "bashing" once more people read the thread.

If you think my post was bashing, then you need to re-read it. It's the way I feel about the subject, and I'm sure others share the same view. Even so, these are my opinions. My post was not intended to bash anyone.

1st:The credit line is something we offer to all our players, yes. Many of our players love that feature of having some cash available in the middle of the night.

Huh? Credit card/Neteller/echecks aren't available in the middle of the night? Can people only deposit during normal business hours?

2nd: Do I hear anybody complaining about Lowe's warehouse? "Buy now - pay in 12 months from now?" Why not? Isn't that the same concept?

You're comparing apples to oranges here. If by same concept you mean credit, then sure. But when it comes to accepting credit for something that you actually *NEED*, it's a different story. To make it an easy analogy:

Lowes: My hot water heater just went out! I need to replace it IMMEDIATELY, but I don't have the cash. (This is a NEED)

Casino: Hmm, I'm broke. I know I don't have any money in my checking account, but hey! I can get $300 to play with now to chase my losses. If I lose the $300, I'll worry about it later, when the ACH goes through and BOUNCES. (This is a WANT)

3rd: When a VIP player in a land based casino gets credit - Is that bad as well?

Do your research here. In order for people to get credit at a land based casino, there are many hoops to go through to get it, including a signed application from their BANK saying that they're good for the money.

They don't simply hand out $300 to every person that walks through the door.

4th: What do you do if you don't want to use the credit line? That is simple: Don't use it. We have many customers as well that don't like to use it and we don't encourage them to do so.

How about setting it up so a player can refuse to have this credit available in the first place? That way there's no confusion.

Again, Bryan and I are in touch about the subject of the credit line and I hope we are going to have this solved soon. Our casino is fair and square and so is the credit line and I am looking forward proving it.

Thx

I hope you're right. Again, these are my opinions, and you can take them as you wish.

 

[winbig]

I just wanted to back up the statement that was made above in re: Casino credit at a landbased casino.

Note: This is the paperwork that needs to be filled out for credit at one of Harrah's properties - The Rio in Laughlin. I do believe it's the same for all of their properties.

1: Application for credit:

You do not have permission to view link Log in or register now.

2: Bank reference letter:

You do not have permission to view link Log in or register now.

 

[chuchu59]

I tried this casino with the free $10 and EASILY got it to $150. No matter what you bet on at baccarat, BJ or Paigow Poker you win. I was very surprised by the outcome at the latter games as you could push on very weak hands and win most of the time on average hands. Then I saw that you needed at least $200 to cash out and the results were simply reversed. I lost about 10 games in succession at paigow and the funny thing is that there were four occasions when the low hand for the dealer was a pair of 2s against my ace and there were another 3 occasions where 4 aces (including the joker though) cropped up. Yes, the statistics are based on very few hands but it does seem fishy. You cant seem to lose when you started off and cant seem to win a single hand when your balance reaches a certain figure. Strange.

 

[g robert willim]

brokeman

If you got below the credit line, consider yourself lucky, and DON'T PAY!!

It's a scam, winners are not paid (so far), and this "credit line" is a device to get access to bank details, which they will use to "deposit" the credit line into your account and you will believe it to be "free money".

How do you kow they dont pay?I got caught up in this 300 open credit line and they put up 150 on my 50 dollar deposit(sign up bonus).I had 450 credits to start.Yes,I played that down real quickly.Winning a lot(winning small ones losing big ons)but it seemed when I got to 300.00 dollars everything went downhill,mostly all my money.I had a great time playing there,people were real nice,but now have to pay that 300 dollars.There was one game that I lost money on,the others I was winning. The way i understand it i cant play again,even on credit card ,wire or anything for 30 days (while check clears)(I know it cleared the next day??Please let me know about this "they din't pay deal" Thanks g r williams

 

[mysticjoz]

Vinyl, you are certainly on top of things.. you always have been! A 'spade" is a "spade"!
from what I am reading.... I would be curious to see what golden arch casino's payout ratio is. seems to me so far that they offer and pomote thier own "credit card" and everyone loses there, in turn allegedly 'owing the bill for a bogus credit card"!!

g robert, just curioius, did you request the credit card,,, or did it just show up in the mail one day like mine?

 

[chuchu59]

I am heavily in debt.

I do not have a stable income.

I have many mouths to feed.

I am a compulsive gambler.


Now please send me a credit card, Golden Arch. I want to be your first sub-prime player.

 

[uungy]

Just my two cents

In my experiance, they do pay out, a meager $500 a month.

So in short, if you want to play and be able to withdraw, this is the wrong place to play, there are loads of casinos out there.

The customer support are pretty helpful, however the wagering requirements are raised for their conveniance. IE if you get a bonus, and wipe out to $300 (only credit money) you havent zeroed out, sothe credit line really is more then just a "credit facility" its more so that it confuses the wagering.

Also the wait for them to initiate the withdrawal is 14 days.

So all in all, they may have 100% bonuses often, which obviously allows you to play longer, but should you win more then $5k, it will take you ten months to get it out!

 

[babs7262]

I did a test

I went to the site since I dont have anything else to do lol.

I signed up and got the $10 sign up bonus. I swear on my mothers grave that after just 2 spins the phone rang. I answered and it was "tracy" asking me if I wanted $300 credit!!!!

I said that Ive been gaming online for awhile and it takes me awhile before I commit to dealing with banking stuff. I told her if I was interested in staying with this casino I would call her. She then asked, well, should I set you up with credit anyway just incase you want to use it? I said no and told her thank you for the call and have a nice day (she was just doing her job)

They have no idea what my financial situation is, infact they dont even have any banking info and on top of it...what do they do, sit there with baited breath waiting for a phone number when someone signs up? I swear it was less than 5 minutes after signing up that I got a call.

If you have to look for customers, then something is wrong. My dad taught me 2 things in life about companies and people.

1. If your a doctor that needs to advertise on tv, stay away
2. If your a lawyer that needs to advertise on tv, stay away

When someone is reputable on the positive side, then there is no need to advertise because word of mouth should be good enough. How many Ferrari commercials do you see on tv? Think of the most pricy restaurant in your town....have you ever seen an ad on tv for them?

 

[peteyweestro]

babs you are 100% correct, my uncle is a named partner in a huge medical malpractice law firm and i asked him once when i was younger why they never had any commercials for the firm and his reply was," we don't need them"...plain and simple

 

[winbig]

Just to satisfy my curiousity, I signed up here for the $10.

The slots are nice, but I have NEVER seen any slot - online or off - that show multiple symbols on 1 reel. From what I have seen, it's quite common to get 3 of the same symbol on the same reel.

The bonus slots are a joke. This is the first place that I've seen where the bonus round is actually the exact same as "doubling" your win at MGS casinos. This would be OK but for the fact that you CANNOT collect your win upon triggering the bonus round. You MUST try to double it.

This is HORRIBLE practice. What happens when you get a huge win, the bonus round is triggered, and you don't win the first "pick" of the bonus round? You get 0, that's what.

If it wasn't for some games offering free spins, these slots would receive an F. I rate them at a D+.

I haven't bothered playing blackjack. Their minimum bet size is $5.

 

[chuchu59]

If I remember correctly, Goldbetting casino had slots which showed the same symbols on the same reel.

 

[ergopro]

Casino770,CasinoRiva,Casino-Partouche...often get three same symbols on the same reel...
But if my memory serves me correct, Micro and RTG casinos will give you two same symbols on one reel now and then...

 

[winbig]

Again, Bryan and I are in touch about the subject of the credit line and I hope we are going to have this solved soon. Our casino is fair and square and so is the credit line and I am looking forward proving it.

Thx

Bernhard

I see that your discussions went pretty well

https://www.casinomeister.com/rogue-casinos/