Golden Tiger retoactively changes terms and conditions and won't return my deposit

john_nova

Dormant account
I recently made a deposit at Golden Tiger casino after recieving an email with a bonus offer. I opened a new account and made a $500 deposit but was told that I had a previously opened an account with them. My mistake.....i had forgotten that over a year ago I did open an account.....I asked support to put my $500 deposit in my original account and of course I did not receive a bonus. Some weeks later after sending all requested documents I attempted to cash out my deposit but it was denied. For two months now Golden Tiger has given me the run around. This was their latest email

Hi XXXX,

We have reviewed your casino account , and you did receive a bonus of $50 on
31st January 2003.

As per the terms and conditions , if a bonus is redeemed you must meet wagering
requirements to cashin.

Once wagering requirements have been met , we will be able to process your
cashins.

Regards
Andrew
Accounts Dept

When I opened up my original account well over a year ago I made a $100 deposit and received a $50 bonus. I meet the w/r (I believe it was 3x b+d) and cashed out. No problems whatsoever. However, Golden Tiger has told me that they made a mistake on my withdrawl and should not have processed my cash in because I did not meet wagering requirements. Therefore (according to their logic) I must meet previous wagering requirements on my current $500 deposit. They also told me that their wagering requirements have always been 15x b+d and were never 3xb+d. I'm sure there are people out there who can vouch for me.

They refuse to send me back my deposit unless I wager a ridiculous amount which I refuse to do since I did not recieve a bonus and I met the wagering requirements on my initial bonus.

Just wanted to give players a heads up that Golden Tiger casino and their sister casinos lie and use unethical tatics as a means of forcing players to play at their casinos under false terms and conditions. Just wanted to inform everyone at Casinomeister to think twice about playing at these casinos.

Thanks!
 

sw2003

Dormant account
On the other hand I have played at Golden Tiger as well as others within the
same group. I have no problem whatsoever. I thought their gameplay was
fair. The cashout wasn't the fastest of all casinos but you would be paid
in about 5 days excluding weekend. They also gave you free cash
every now and then.

I have only played recently so I don't know about any WR as low
as 3x(D+B).
 

john_nova

Dormant account
Just wanted to give everyone a quick update.....

Hours after posting my original thread i received this email from Golden Tiger Casino Support:

Hello XXXX

Further to your recent query regarding your withdrawal at Golden Tiger Casino we
wish to confirm that the amount of $500.00 will be processed to your NETeller
account today (5/28). We advise this may take 1-2 business days to reach your
account.

Please be advised that our payments department have sent you an email in error,
stating that wagering must be met prior to your withdrawal. We ask that you
ignore this correspondence.

If you have any queries, please do not hesitate to contact our Support Team.

Kind Regards
Darren

Casino Support

I was happy to recieve the email but I still have not recieved the withdrawl in my neteller account and its been almost a week.

Just wanted to update everyone on the situation and remind them that this may not be a desirable casino group.

Meister....thanks for your help....any news from your end?
 

john_nova

Dormant account
Update.........it had been 2 weeks and I have still not been paid by this casino. This is the most recent email I received:

Hello XXXX,

Thank you for contacting Casino Support with regards to your recent withdrawal
for $500.00.

Your withdrawal has now been processed and this amount has been refunded to you
as follows:

Neteller 05/28/04

Please allow up to 2 business days for funds to reach you. Should you not
receive the refund of your withdrawal within this timeframe, please call Casino
Support or email us at support@casinorewards.com

Casino Support

It has been a few days since I received this email and almost 2 weeks since they processed my cash-in but I still have not seen my $500 deposit. They have even started to ignore my emails asking for some sort of confirmation that the sash-in was processed.

Casinomeister........I already pitched a bitch.......I was wondering if you had any new information. I was hoping that you could take a look into this......obviously there is something very fishy going on and I can't seem to make any headway with them.

Thanks for your help.
 

Casinomeister

Forum Cheermeister
Staff member
Sorry John for not getting back to you - but I'm in the midst of packing :D

I'm also in the process of contacting the casino - have you tried their toll free number yet?

USA: 1 888 942 7466
CANADA: 1 866 312 7466
UK: 00800 8222 7466

Give them a yell and give us an update here. Thanks!
 

thesmacker

Most Annoying Forum Member of 2006
Johnny, I talked to the people at casino rewards and the payment should be made today. Please reply and let me know if this was done. Apparently they were having problems with your neteller email but have rectified the situation and all should be taken care of.
Cheers
 

jetset

RIP Brian
CAG
Johnny posted at WOL as well as here, and my contacts advise that the original problem was caused by some confusion over email and Neteller addresses.

This number nt178**** (last four digits left out for confidentiality) identified the payment.
 

john_nova

Dormant account
Jetset....Guru.....Meister....thanks for you help......i did receive the payment and they said said it was a mix up with my neteller email address. It would have been nice if they contacted me with this problem but who cares.....water under the bridge.

Again thanks for your help.
 
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